MasterCard® Upgrade Support

We've compiled a list of the most common questions to help provide support. Simply click on the individual issue listed below to see a solution. If there is a problem you are experiencing that isn't in this list, please call us toll-free at 1-888-833-3454 or use our contact form.


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How do I activate my new MasterCard®?

Consumer Cardholders - Call 1-800-456-6870 to activate your new card.

Business Cardholders - Call 1-866-333-4761 to activate your new card.

When will my existing card be discontinued?

Existing cards will cease to function as soon as you activate your new card or within 10 days of the date you received your new card – whichever comes first.

Do my rates, fees, or credit line change with the new MasterCard®?

No, there are no impacts to your rates, fees, credit line, or other account terms.

Can I keep my old card instead?

No, your existing card is being discontinued, so it will cease to function as soon as you activate your new card or within 10 days of receiving your card, whichever comes first.

Do I need to register my new card in

No, existing MyCardStatement users can continue to use their previous log-in credentials. Your new card will automatically show in

If I make a payment and activate my card immediately afterwards, will my payment apply to the right account?

Yes, any payments you made will transfer over to the new account number.

What should I do if my card is sent to a different address than where I currently reside?

Contact the Credit Card Division by calling 1-888-833-3454. We will work with you to make sure you receive your new card.

What do I do if I reserved my hotel with my old card?

Hotel reservations will not be impacted with the new card. When checking in to the hotel, provide the clerk with your new card information to pay for the hotel charges.

What should I do about charges automatically billed to my old card?

After you receive your new card, you must provide your new card number and expiration date to companies (like online service providers, newspapers, or the phone company) that automatically bill your card.

I can’t find my old PDF statements on MyCardStatement. What should I do?

You can review all historical transactions through the transactional research tool on MyCardStatement. If you would like a copy of a previous statement from your old card, contact the Credit Card Division at 1-888-833-3454.

Will my rewards program benefits continue?

Absolutely! Your existing points will be retained with no loss in value, and you will continue to earn one point for every net dollar spent on purchases, just like before. Plus, starting on April 1, 2013, you’ll enjoy expanded reward options including easier travel rewards and new, local reward choices.

How do I access the enhanced rewards program after April 1, 2013?

Simply visit to create a new username and password. If you don’t want another password to remember, I-Bank Online Banking customers can now access their rewards directly anytime they are logged in.

Why are you replacing my Platinum ScoreCard with a FirstRewards World MasterCard®?

You were selected to receive this upgrade as part of our ongoing commitment to continuously improve the benefits and services we deliver to our customers.

Why did I receive my pin number before my card?

For security reasons, credit cards and pins are created and mailed from different locations. This means that you will receive them at different times. You may receive a pin prior to receiving a card or the card may arrive before the pin.

I just activated my card, why is my old card still showing in my online banking account?

Our systems are updated each night. This means your new card won’t be displayed in your online banking account for 24 to 48 hours (depending on when you activated your card). If you don’t see the new card within 3-4 days, please contact customer service for assistance.

My credit card is not displayed in my personal mobile banking list of accounts?

For added security, you must enable new accounts within the Personal Mobile Banking preference center. Login to I-Bank Personal Online Banking, click the "Mobile Banking/Alerts" tab, click the "Accounts" tab, and then "Enable" the new account.

Other questions?

Please call us at these numbers:

  • Personal Cardholders: 1-888-833-3454
  • Business Cardholders: 1-888-833-3453

For rewards information or assistance after April 1, 2013, call 1-888-216-2893, Monday - Friday 5:00 a.m. to 8:00 p.m. or Saturday - Sunday 7:00 am to 8:00 p.m. MST.

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