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Frequently Asked Questions

Filter by Service: Remote Deposit (Personal)

What is Remote Deposit Capture, and what do I need to get started?

Remote Deposit Capture allows businesses to capture checks at their business location, then transmit data and the check images electronically to their financial institution for posting and clearing without needing physical transportation. Remote...

What are the benefits of Remote Deposit Capture?

With Remote Deposit Capture, you can process and deposit checks and payments electronically, while accelerating funds availability, improving fraud detection and enhancing labor efficiencies. Reduced trips to the bank, streamlined operations,...

Since a deposit is processed by the bank using a check image, what do I do with the original paper check?

The original check needs to be retained in a secure location for a period of 30 calendar days following the deposit. After 30 days, the checks must be shredded.

How late in the day can I make a deposit and still get same-day credit?

The cut-off time for same-day deposits is Monday through Friday by 6:00 p.m. Mountain Time.

Can my deposit information be transferred directly to my receivables software?

Yes. Remote Deposit Capture offers integration capabilities to your accounts receivable system, saving you time on manual updates and providing quick and effective reconciling with fewer errors.

Can a check be scanned and deposited twice?

No. The Remote Deposit Capture software uses sophisticated duplicate detection technology that alerts you if you send the same check through twice. You will then be prompted to make a decision about the item in question.