Mobile Menu

ACH Schedule for Memorial Day

Business Online Banking ACH files must be received by Thursday, May 23, in order to settle before the upcoming federal holiday (Memorial Day). ACH files received on Friday, May 24, will not settle until Tuesday, May 28.

Frequently Asked Questions

Filter by Service: Online Bill Pay (Personal)

How do I remove or make changes to a payee?

Log into online banking and navigate to "Pay Bills," then click "Options" under the payee name. Follow the on-screen prompts.

How do I set up my payee for eBills?

For setup or eligibility for eBills, log in to online banking and navigate to "Pay Bills," then click "Get eBill" next to the payee name. Follow the on-screen prompts.

Can I cancel a scheduled bill payment?

Bill payments can be canceled five or more business days before the requested due date and if the payment shows a "Pending" status.

Who can I pay using personal online bill pay?

You can pay almost any business or individual as long as they have a United States mailing address or receive mail at a Fleet Post Office (FPO) or Army Post Office (APO) address legal entity within the United States and its territories (APO,...

How many days does it take for my payment to reach the payee?

If scheduled by the payee's cutoff time, the earliest "Deliver By" date is 1 to 2 business days (electronic) or 5 to 6 business days (checks). It is understood that, due to circumstances beyond our control, a payee may take one or...

Without a check stub or a canceled check, how can I prove that I made a payment?

One of the advantages of paying your bills using online bill pay is that there are generally fewer opportunities for errors to occur. However, if you need to provide proof of payment, many different tracking systems are in place. For example,...

How is the payment sent to my payee?

You will not always know if your payment is sent electronically or by paper check. While many payments will be made electronically, some payees cannot receive electronic payments. Those payees will be sent payments by paper check.

How do I set up a recurring bill payment?

Log into personal online banking and navigate to "Pay Bills," then click "Options" next to the payee name. Select "Automatic payment," and follow the on-screen prompts.

How far in advance can I schedule a payment?

You can schedule a payment up to one year before the payment due date. An example of when you might schedule a payment far in advance is to pay annual dues to an organization or association or send someone a birthday or anniversary check....