December 6, 2016

We are currently experiencing technical issues that are affecting our Personal Online and Mobile Banking services. We are working to resolve these issues as soon as possible. We apologize for the inconvenience

Filter by Service: Online Bill Pay (Personal)


Can I cancel a scheduled bill payment?

Bill payments can be canceled before they are processed (five or more business days prior to the requested due date). Once the payment has been processed, additional modifications are not possible.

Without a check stub or a canceled check, how can I prove that I made a payment?

One of the advantages of paying your bills using personal online bill pay is that there are generally fewer opportunities for errors to occur. However, in the event that you do need to provide proof of payment, there are many different tracking...

How is the payment sent to my payee?

You will not always know if your payment is sent electronically or by paper check. While many payments will be made electronically, some payees cannot receive electronic payments. Those payees will be sent payments by paper check.

How do I set up a recurring bill payment?

Login to personal online banking and navigate to "Pay Bills" then click "Options" next to the payee name. Select "Automatic payment" and follow the on screen prompts.

How do I set up my payee for eBills?

Login to personal online banking and navigate to "Pay Bills" then click "Get eBill" next to the payee name. Follow the on screen prompts.

How far in advance can I schedule a payment?

You can schedule a payment up to one year in advance of the payment due date. Do not forget to allow five business days in between the scheduled payment date and the due date. A good example of when you might schedule a payment that far in...

How many days does it take for my payment to reach the payee?

Most transactions will be processed five (5) business days before your selected Scheduled Payment Date. It is understood that, due to circumstances beyond our control, a payee may take one or more additional days to credit your account with the...

How do I remove or make changes to a payee?

Login to personal online banking and navigate to "Pay Bills" then click "Options" under the payee name. Follow the on screen prompts.

Who can I pay using personal online bill pay?

You can pay almost any business or individual as long as they have a United States mailing address or receive mail at an FPO or APO address (APO - Abroad, APO - America or APO - Pacific). Please note that the following payment types are...