Yes. To avoid disrupting your card use, please let us know the dates and locations of your travel so we can better monitor debit and credit card activity on your account. Contact the Client Support Center at 855-342-3400 Monday through Friday,...
Renewal debit cards are sent out the month before expiration. You should receive your card by the second week of the expiring month, and your debit card will continue to work through the expiring month.
Pending transactions are transactions that are presented to the Bank during the current business day or after the processing cut-off time for the previous business day (which varies between 2:00 p.m. and 4:00 p.m.). Pending transactions may...
You will need to cancel your debit card. Contact your local branch or the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 9:00 a.m. to 2:00 p.m. Mountain Time. For...
If your debit card is accepted when it is keyed in but not when it is swiped, the problem is with the magnetic strip. There is damage to the strip that will not allow it to be read by a swipe. To request a replacement card, contact your local...
These 3 numbers are referred to as the CVV, Card Verification Value, and are used by Mastercard® to determine that the card is in your possession. These numbers are generated at the time the card is created. If the numbers are no longer...
When you present a debit card at registration, the clerk or cashier requests an authorization for an amount based your expected length of stay. An additional amount may be added to the room rate to cover other guest services, such as movies or...
Yes. Merchants can only authorize off of the primary checking account. Multiple accounts will only be available when transferring funds from one account to another.
Please make sure you are using an ATM with Mastercard and/or Maestro logos. If the problem persists, contact your local branch or the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and...
You do not need to close your checking account if the transactions were initiated on your debit card. You will, however, need to cancel your debit card if the transactions are unauthorized. Contact your local branch or the Client Support Center...
When you present your debit card at a gas pump, internet provider, etc., the amount you purchase may not be available. For the system to provide authorization, an amount must be present. Since the amount of the purchase is not known until all...
Replacement cards are sent automatically every three years due to expiration. You will receive your replacement card the month of the expiration date on your card.
The card must be activated prior to use. Please call the 800# listed on the sticker on the front of the debit card. If you have removed the sticker or are having problems, contact your local branch or Client Support at 855-342-3400...
There are several reasons your debit card might not work, including the following:
The card is not activated.
The card is bent.
The card strip is damaged.
A suspect transaction has resulted in a temporary hold placed on the card.
The card...
The transaction on your statement will have the last four digits of the debit card used for the purchase in the description.
If you are reviewing your account online and the transaction is pending, the description will read “DEBIT...
Mastercard® will charge a 1% International Service Assessment fee for every transaction that is run outside of the United States, including ATM transactions. The fee will be assessed on all cards, including ATM cards. This fee is listed...
On occasion, First Interstate Bank will reject transactions from certain foreign countries due to increased fraud on debit cards originating in those countries. Before you travel abroad, contact your local branch or the Client Support...
Contact your local branch for more information. Merchants may process under different names. The bank may be able to provide more information on the transaction and provide contact information for the merchant.
Any transaction(s) in question can...
Yes. Contact the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 9:00 a.m. to 2:00 p.m. Mountain Time, to notify us of your travel plans. This will help prevent temporary...
An ATM card works in all ATMs with the Mastercard®/Maestro logos and all merchants that offer PIN-based transactions.
A debit card can be used the same as above as well as signature based transactions by selecting credit on the merchants PIN...
Non-First Interstate Bank ATM fees are applied to all ATM transactions performed at an ATM not owned by First Interstate Bank. See First Interstate Bank's Fee Schedule for details.
You may withdraw no more than $300.00 per day using your ATM card and personal identification number for ATM cash withdrawals, if there are sufficient funds in your account.
You may withdraw no more than $1,000.00 per day using your debit card...
To increase your daily limit temporarily, contact your local branch or the Contact the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 9:00 a.m. to 2:00 p.m. Mountain Time.
