Support Center

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Filter by Service: Debit ATM Cards (Personal)


Why is my Card not working?

Card is not activated Card is bent Card strip is damaged Suspect transaction has resulted in a temporary hold placed on card Card is compromised – Temporary hold placed on card Trying to pull from account not attached to...

How can I tell if a transaction on my statement belongs to my debit card?

The transaction on your statement will have the last four digits of the debit card used for the purchase in the description. If you are reviewing your account online and the transaction is pending the description will read “DEBIT...

What are the foreign/conversion fees when my card is used outside the United States?

MasterCard® will charge a 1% International Service Assessment fee for every transaction that is run outside of the United States, including ATM transactions. The fee will be assessed on all cards, including ATM cards. This fee is listed...

Will my card work outside of the United States?

On occasion, First Interstate Bank will close down certain foreign countries due to increased fraud on debit cards originating in those countries. Before leaving, you will want to contact First Interstate to check on what countries are closed down.

I am going to be traveling. Do I need to notify the bank?

You will want to notify First Interstate Bank of your travel plans. This will help prevent temporary holds for suspect transactions.

What are the differences between an ATM card and a debit card?

An ATM card works in all ATM’s with the MasterCard®/Maestro logos and all merchants that offer PIN based transactions. A Debit card can be used the same as above as well as signature based transactions by selecting credit on the...

What is a non-FIB ATM fee?

Non FIB ATM fees are applied to all ATM Transactions performed at an ATM not owned by First Interstate Bank. See First Interstate Bank's Fee Schedule for details.

What are the daily limits on my debit card?

You may withdraw no more than $300.00 per day using your ATM card and personal identification number, if there are sufficient funds in your account. You may withdraw no more than $1000.00 per day using your Debit Card and personal...

If I want to make a purchase larger than my daily limit, who do I contact?

You will want to contact your branch to speak with a personal banker about temporarily increasing limits on the debit card.

Why do some pending transactions made with a Debit Card register for a different amount than the actual?

Pending transactions are transactions that are presented to the Bank during the current business day or after the processing cut-off time for the previous business day (which varies between 2:00 PM and 4:00PM). Pending transactions may include a...

Why do I see a $1.00 charge from (gas station, internet purchase etc) when I spent more than that?

When you present your Debit Card at a gas pump, internet provider, etc. the actual amount you are purchasing may not be available. In order for the system to provide an authorization an amount must be present. Since the amount of the purchase is...

What should I do if I see a transaction on my statement that I did not do? Wrong amount? Double charged?

Contact your local branch for more information. Merchants may process under different names. The bank may be able to provide more information on the transaction and provide contact information for the merchant. Any transaction(s) in question...

Can I have more than one account attached to my debit card?

Yes. Merchants can only authorize off of the primary checking account. Multiple accounts will only be available when transferring funds from one account to another.

Should I use my debit card to reserve a hotel room/rental car/etc?

When you present a Debit Card at registration, the clerk or cashier requests an authorization for an amount based your expected length of stay. An additional amount may be added to the room rate to cover other guest services, such as movies or...

What do I do if I have forgotten my PIN?

You may stop in at a First Interstate location with your card and change the PIN to one of your choosing. If that is not possible, the PIN can be mailed to the address on your account. Due to security reasons, First Interstate Bank does not have...

The merchant is asking for the 3 security numbers (CVV) on the back of the card, but mine wore off, what do I do?

These 3 numbers are referred to as the CVV, Card Verification Value, and are used by MasterCard® to determine that the card is in your possession. These numbers are generated at the time the card is created. If the numbers are no longer...

I have misplaced/lost my debit card, who do I call?

Please call your local branch or our toll free number at 1-888-833-3455 (24 Hour Number) and have your card cancelled.

I gave my card number to a telemarketer.

You will need to cancel your Debit Card. Please call your local branch, our toll free number 1-888-752-3332 (M-F, 7:30am-6pm MST) or 1-888-833-3455 (24 Hour Number).

Why can I use my card when the clerk keys the information in, but doesn't work when I swipe it?

If your debit card is accepted when it is keyed in, but not when it is swiped, the problem is with the magnetic strip. There is damage to the strip that will not allow it to be read by a swipe. Please call your local branch or our toll free...

I tried to use my card at an ATM machine, but it doesn't work. Why? (The ATM machine doesn't have a MasterCard, Maestro, or Cirrus logo).

Please insure that you are using an ATM machine with MasterCard® and/or Maestro logos. If the problem still persists please contact the bank.

I have transactions on my account with my debit card attached that I am not familiar with. Do I need to close my checking account?

You do not need to close your checking account if the transactions are from your debit card. You will, however, need to cancel your debit card. Please contact your branch for further information.

I just got a new card and it's not working. Why?

The card must be activated prior to use. Please call the 800# that is on the sticker on the front of the debit card, if you have taken off the sticker or are having problems you can contact your branch or the ATM department at 1-888-752-3332...

Why did I get a new card?

Replacement cards are sent automatically every three years due to expiration. You will receive your replacement card one month prior to the expiration date on your card.