Yes. To avoid disruption of your card use, please let us know the dates and locations of your travel so we can better monitor debit and credit card activity on your account. Please connect with our Client Contact Center, available Monday –...
Renewal debit cards are sent out the month prior to expiration. You should receive your new card before the end of the expiring month. Your debit card will continue to work through the expiring month or until you activate your replacement...
These 3 numbers are referred to as the CVV, Card Verification Value, and are used by Mastercard® to determine that the card is in your possession. These numbers are generated at the time the card is created. If the numbers are no longer...
Card is not activated
Card is bent
Card strip is damaged
Suspect transaction has resulted in a temporary hold placed on card
Card is compromised – Temporary hold placed on card
Trying to pull from account not attached to...
The transaction on your statement will have the last four digits of the debit card used for the purchase in the description.
If you are reviewing your account online and the transaction is pending the description will read “DEBIT...
The card must be activated prior to use. Please call the 800# listed on the sticker on the front of the debit card. If you have removed the sticker or are having problems, contact your local branch or Client Support at 855-342-3400...
Replacement cards are sent automatically every three years due to expiration. You will receive your replacement card the month of the expiration date on your card.
You do not need to close your checking account if the transactions are from your debit card. You will, however, need to cancel your debit card. Please contact your branch for further information.
You will need to cancel your debit card. Please call your local branch, Client Support at 855-342-3400 (Monday-Friday 7:30 a.m. to 7:00 p.m. MT and Saturday 10:00 a.m. to 2:00 p.m. MT), or 800-342-6599 (24 Hour Number).
If your debit card is accepted when it is keyed in, but not when it is swiped, the problem is with the magnetic strip. There is damage to the strip that will not allow it to be read by a swipe. Please call your local branch or our toll free...
Non-First Interstate Bank ATM fees are applied to all ATM transactions performed at an ATM not owned by First Interstate Bank. See First Interstate Bank's Fee Schedule for details.
You may withdraw no more than $300.00 per day using your ATM card and personal identification number for ATM cash withdrawals, if there are sufficient funds in your account.
You may withdraw no more than $1,000.00 per day using your debit card...
An ATM card works in all ATM’s with the Mastercard®/Maestro logos and all merchants that offer PIN based transactions.
A Debit card can be used the same as above as well as signature based transactions by selecting credit on the...
Contact Client Support at 855-342-3400 (Monday-Friday 7:30 a.m. to 7:00 p.m. MT and Saturday 10:00 a.m. to 2:00 p.m. MT) to notify us of your travel plans. This will help prevent temporary holds for suspect transactions associated with your debit...
Mastercard® will charge a 1% International Service Assessment fee for every transaction that is run outside of the United States, including ATM transactions. The fee will be assessed on all cards, including ATM cards. This fee is listed...
On occasion, First Interstate Bank will close down certain foreign countries due to increased fraud on debit cards originating in those countries. Before leaving, you will want to contact First Interstate to check on what countries are closed down.
Pending transactions are transactions that are presented to the Bank during the current business day or after the processing cut-off time for the previous business day (which varies between 2:00 p.m. and 4:00 p.m.). Pending transactions may...
When you present a debit card at registration, the clerk or cashier requests an authorization for an amount based your expected length of stay. An additional amount may be added to the room rate to cover other guest services, such as movies or...
Yes. Merchants can only authorize off of the primary checking account. Multiple accounts will only be available when transferring funds from one account to another.
Contact your local branch for more information. Merchants may process under different names. The bank may be able to provide more information on the transaction and provide contact information for the merchant.
Any transaction(s) in question can...
When you present your debit card at a gas pump, internet provider, etc. the actual amount you are purchasing may not be available. In order for the system to provide an authorization an amount must be present. Since the amount of the purchase is...
