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Filter by Service: Mobile Banking (Personal)


What is Personal Mobile Banking?

First Interstate Bank's Personal Mobile Banking services gives you quick, secure access to your First Interstate Bank personal account information whenever you need it, right from your mobile device.

What Personal Mobile Banking services are offered?

Mobile Banking consists of three separate - but complementary - services. Many customers choose to use more than one method based on their needs. Mobile Text Banking: Mobile Text Banking gives you the ability to send specific text commands to...

What accounts can I access from Personal Mobile Banking?

Personal Mobile Banking provides access to the same accounts that are accessible through I-Bank Personal Online Banking including your checking and savings accounts, Certificates of Deposit, and Loans.

What do I need to begin using Personal Mobile Banking?

In order to access First Interstate Bank's Personal Mobile Banking services, you must be a current First Interstate Bank I-Bank Personal Online Banking user and have a mobile device with a text message and/or data plan. If you do not have a...

How do I enroll for Personal Mobile Banking?

You enroll for First Interstate Bank's Personal Mobile Banking services by logging into I-Bank Personal Online Banking. Then, click the "Mobile Banking/Alerts" tab to enroll.

I just enrolled in Personal Online Banking and am attempting to sign-up for Personal Mobile Banking. However, I keep receiving an error. Why is this?

Once you have enrolled in Personal Online Banking, it takes a nightly update of the system before Personal Mobile Banking enrollment is available. Please try enrolling in Personal Mobile Banking the next day. If you continue to receive an error,...

Is there a cost for using Personal Mobile Banking?

There is no fee to access First Interstate Bank's Personal Mobile Banking Services. Standard transaction fees apply. If you choose to use our new Mobile Check Deposit option, there is a per item convenience fee associated with that service....

Will I have the same functionality with Personal Mobile Banking as I do with Personal Online Banking?

You will be able to do many of the same functions using Personal Mobile Banking including viewing accounts, viewing transactions, transferring funds, and paying bills. However, you will still need to use I-Bank, Personal Online Banking for other...

Is Personal Mobile Banking secure?

First Interstate Bank is very concerned about the safety and privacy of your information and committed to security. To ensure the security of your account information, a number of features have been built into the Personal Mobile Banking...

Do I need to secure my phone?

First Interstate Bank recommends that you lock your phone using a PIN code or password when it is not in use; this secures any information on your device. We also recommend that you do not store your password on your mobile device.

Is account information retained in my phone?

Information from your mobile banking session is not retained as long as you log out after each First Interstate Bank Personal Mobile Banking session. Additionally, First Interstate Bank's Personal Mobile Banking masks account numbers that are...

What if my mobile phone or device is lost or stolen?

You should contact your wireless carrier immediately. You should also login to I-Bank Personal Online Banking and disable the mobile device within your Personal Mobile Banking preference.

To whom can I make bill payments in Personal Mobile Banking?

Bill payments can be made through Personal Mobile Banking to payees that have already been established within I-Bank Personal Online Banking. Specific payees can be disabled/enabled within the Personal Mobile Banking preferences center. New bill...

Can I use Personal Mobile Banking at any time?

Yes. Personal Mobile Banking is available 24 hours a day, 7 days a week, except during the bank's regular maintenance periods for your online and mobile services.

Personal Mobile Banking seems slow; why?

Your mobile device's connection speed may vary because of different wireless service providers, different data usage plans, and/or different geographic locations. If you experience a slow response, please check with your wireless service...

What types of transactions can I do through Personal Mobile Banking?

Once enrolled in Personal Mobile Banking through I-Bank Personal Online Banking, you will be able to do following: View account balances View transactions (past 30 days or last 50 transactions) Transfer funds between First Interstate...

What type of mobile device is required for Personal Mobile Banking?

Personal Text Banking requires a device that is capable of sending and receiving text messages. Message and data rates may apply. Personal Mobile Web Banking requires a device that supports mobile web browsing. Message and data rates may...

What is the cut off time for transfers through Personal Mobile Banking?

Daily cut off time for Personal Mobile Banking transfers is 6pm MST.

How do I change what accounts are displayed in Personal Mobile Banking?

Once you have enrolled in First Interstate Bank's Personal Mobile Banking, you have control over which accounts are displayed in mobile banking. To do so, login to I-Bank Personal Online Banking, select the "Mobile Banking/Alerts"...

Can I change the nicknames of the accounts that are displayed in Personal Mobile Banking?

Once you have enrolled in First Interstate Bank's Personal Mobile Banking, you can change the mobile account nicknames that are displayed in mobile banking. To do so, login to I-Bank Personal Online Banking, select the "Mobile...

Can I safely recycle or dispose of my mobile device if it has Personal Mobile Banking on it?

Although your information is not stored on your mobile device, we recommend you deleted any text messages, clear the browser history, and delete the Mobile Banking application from the device before recycling or disposing.

What happens if I change my mobile phone number or my wireless carrier?

If you change your mobile phone number or your wireless carrier and would like to continue using First Interstate Bank's Personal Mobile Banking, you must register your new mobile device within your Personal Mobile Banking preferences center....

What does the (P) in front of my transactions indicate?

This indicates the transaction is pending on the account.

Can I add bill pay Payees through Personal Mobile Banking?

No. Additional bill pay Payees must be added within I-Bank Personal Online Banking.

What are Nicknames?

To easily identify and differentiate between your accounts within Personal Mobile Banking, you are required to create account/ payee nicknames when activating accounts within Personal Mobile Banking to protect your private information. Each...

I recently opened a new account and it is not showing in my Personal Mobile Banking?

For added security, you must enable new accounts within the Personal Mobile Banking preference center. Login to I-Bank Personal Online Banking, click the "Mobile Banking/Alerts" tab, click the "Accounts" tab, and then...

What is a default account?

The default account within Personal Mobile Banking will be the account that Text Banking commands will be applied to if an account nickname is not specified in the Text Banking command. You can change your default account by clicking on the...

What if someone else tries to use my mobile device?

If you are using Text Banking and if the other person knew where you banked as well as your bank's shortcode number, they could conceivably check your balance or transfer money from one of your accounts to another of your accounts. For extra...

Why can I only see balances for my First Interstate Bank credit cards and mortgages through Personal Mobile Banking?

At this time you can only view account balances for your First Interstate Bank credit cards and mortgages through Personal Mobile Banking. We will be adding payment and transaction details in future releases of Personal Mobile Banking.

How many incorrect login attempts will result in my Personal Mobile Banking account being locked?

After the third invalid attempt, you will be locked out of Personal Mobile Banking and I-Bank Personal Online Banking. Please contact Customer Support to have I-Bank Personal Online Banking reset. At that time, Personal Mobile Banking will...

What happens to my confidential account information?

Personal Mobile Text Banking does not send any confidential security information about you or your accounts either to or from your mobile device. Similar to ATM receipts, full account numbers are never displayed. You are required to use account...

What information is stored on my mobile device?

With Personal Mobile Text Banking, the only information "stored" on your mobile device are old text messages which do not contain any confidential information, but may include old balances (like an ATM receipt). You should delete your...

Will I need a new Access ID and Password to use Personal Mobile Banking?

No, you will use the same login credentials you use when you login to I-Bank Personal Online Banking. Before you can login to Personal Mobile Banking, you must first enroll for Personal Mobile Banking through I-Bank Personal Online Banking.

What is Mobile Text Banking?

First Interstate Bank's Mobile Text Banking enables you to retrieve information and manage your bank accounts via text messaging from a mobile device.

What is a shortcode?

As a Mobile Text Banking user, you will use a special shortcode to communicate with the bank. Shortcodes are special telephone numbers, usually five or six digits long, that are used to send and receive text messages from mobile phones. They are...

How do I know if my mobile device supports Text Banking?

The majority of all mobile devices in the U.S. now support text messages. To find out for certain if your mobile device supports text messages, contact your mobile service provider. Please be aware that some phone services apply charges for...

Does Text Banking work with pre-paid mobile phone service plans?

Personal Text Banking will work with most pre-paid phone plans; however, there are some phone plans that do not support shortcodes. The following pre-paid mobile service plans currently do not support short codes: Mobile Most Verizon...

How long does it take to get a response message via Text Banking?

You will usually receive a text message response in less than one minute. Exact timing will depend on your mobile service provider. If you have not received a message within 3-5 minutes, please retry your text command.

Are Text Banking commands case-sensitive?

No. Whether you type "BAL" or "bal" First Interstate Bank will send your account balance to you via text message.

Why can't I receive text messages from First Interstate Bank on my mobile phone? I am enrolled in Mobile Banking and have text messaging enabled on my phone.

You may have text messaging enabled on your mobile phone, but the use of shortcodes may be blocked by your mobile phone service provider. You must have shortcodes enabled to use First Interstate Bank's Mobile Text Banking. Please contact your...

Why are my results sent as multiple messages?

Each response you receive from First Interstate Bank may vary in size because all text messages are limited to 160 characters. Sometimes all of your account information cannot be sent in one message because it exceeds the 160 character limit. In...

What does it mean to see "1/2" on my text message response?

"1/2" means you are reading the first message in a series of two messages. It is labeled as "1/2" to ensure you will read your text messages in the correct order.

Why are the text messages out of order when multiple messages have been sent?

First Interstate Bank sends text messages to you in the order they are intended to be read. We will always clearly indicate the order the messages they are to be read (for example, "1/2" or "3/3"). Unfortunately, depending on...

What are the maximum number of results I can receive for each Text Banking inquiry?

You can receive up to five results per Text Banking inquiry.

Which mobile service providers support Personal Mobile Text Banking?

Personal Mobile Text Banking works on all major mobile providers in the U.S. The list includes, but is not restricted to: Alltel, Aliant, Centennial Cellular Corporation, Cincinnati Bell, AT&T/Cingular Wireless , Dobson Cellular Systems...

What is Personal Mobile Web Banking?

First Interstate Bank's Mobile Web Banking enables you to retrieve information and manage your bank accounts from a mobile device using its web browsing functionality.

How do I know if I can access Personal Mobile Banking through my mobile web browser?

If you have a mobile web browser and Internet access from your mobile phone, it's likely you can use Mobile Banking. Your mobile phone must support WAP (Wireless Application Protocol) 2.2 or higher, the international standard for applications...

Can I bookmark the Personal Mobile Web site for future use?

Yes. To access Mobile Web Banking, enter https://mobile.firstinterstatebank.com in the URL field of your mobile phone's web browser. You may bookmark the URL on your first visit to easily access the website in subsequent visits.

How do I know if my phone is Internet-enabled?

If you have a MiniBrowser, MicroBrowser, or Wireless Web on your mobile phone's main menu, then it is Internet-enabled. Contact your mobile provider to confirm that your mobile phone is Internet-enabled and that the service is activated.

What is Personal Mobile App Banking?

First Interstate Bank's Mobile App Banking is a secure mobile banking application designed for a smartphone. Rather than using the Mobile Web browser to conduct Personal Mobile Banking, the application is installed directly on you mobile...

Does First Interstate Bank have an app for my mobile device?

First Interstate Bank has custom apps for iPhone, Android, and BlackBerry devices.

How do I download the Personal Mobile Banking App to my iPhone, Android or Blackberry?

Search for "First Interstate Bank" within the Apple App Store, Android Play Store or Blackberry App World. Remember, in order to use the app, you must first be enrolled in Personal Mobile Banking. You can enroll through I-Bank Personal...

How do I know your app will work with my phone?

Please refer to our System Requirements to ensure that our Mobile Banking app is compatible with your mobile phone’s operating system.

Are there any limits associated with using Personal Mobile Check Deposit?

Personal Mobile Check Deposit is only available on the iPhone and Android apps. Personal Mobile Check Deposit limits are as follows: $2,500 maximum dollar amount per day $5,000 maximum dollar amount per week (Monday-Sunday) 10 item...

What is the cut-off time for using Personal Mobile Check Deposit?

Daily cut-off time for Personal Mobile Check Deposit is 5pm MST. Mobile Check Deposits made before 5pm MST will be available the next business day.

After I deposit a check through Mobile Check Deposit, how long should I keep the check for?

First Interstate Bank recommends you keep the check for 30 days to 90 days following your Mobile Check Deposit. At that time, you should shred the check.

Are there any costs associated with Personal Mobile Check Deposit?

If you choose to use our new Mobile Check Deposit option, there is a per item convenience fee associated with this service.

I have a pre-paid phone and I am unable to download the Personal Mobile Banking App, why?

Mobile devices must have both hardware camera access and auto-focus capability to successfully download the Personal Mobile Banking App. Please contact your mobile service provider for specific questions relating to your mobile device.