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Frequently Asked Questions

Filter by Service: Mobile Banking

After I deposit a check through mobile check deposit, how long should I keep the check?

It is recommended you keep the check for 30 days to 90 days following your mobile check deposit. At that time, you should shred the check.

What is the cut-off time for using mobile check deposit?

The daily cut-off time for mobile check deposit is 6:00 p.m. Mountain Time. Mobile check deposits made after 6:00 p.m. Mountain Time will be available the next business day.

What is a mobile banking short code?

As a Mobile Text Banking user, you will use a special short code to communicate with the bank. Short codes, or an SMS short codes, are abbreviated telephone numbers, usually five or six digits long, that are used to send and receive...

How do I change my mobile phone number?

Log into online banking and navigate to "My Settings," then "Alerts & Notifications." Follow the on-screen prompts.

Can I safely recycle or dispose of my mobile device if it has mobile banking information on it?

Although your information is not stored on your mobile device, we recommend you delete any text messages, clear the browser history, and delete the mobile banking application from the device before recycling or disposing.

What is the cut-off time for transfers through mobile banking?

The daily cut-off time for mobile banking transfers is 6:00 p.m. Mountain Time.

How do I enroll for mobile banking?

If you are enrolled for online banking you are also enrolled in mobile banking. No further step is required.

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