Extended Support Hours

Our customer support center will be available from 10am-4pm on Sunday, October 23rd to assist customers with online and mobile banking questions.

Filter by Service: Mobile Banking (Personal)

After I deposit a check through personal mobile check deposit, how long should I keep the check?

It is recommended you keep the check for 30 days to 90 days following your mobile check deposit. At that time, you should shred the check.

Can I safely recycle or dispose of my mobile device if it has personal mobile banking information on it?

Although your information is not stored on your mobile device, we recommend you delete any text messages, clear the browser history, and delete the mobile banking application from the device before recycling or disposing.

What do I need to do if I change my mobile phone number?

Login to personal online banking and navigate to "My Settings" then "Alerts & Notifications." Follow the on screen prompts.

What is a personal mobile banking shortcode?

As a Mobile Text Banking user, you will use a special shortcode to communicate with the bank. Shortcodes are special telephone numbers, usually five or six digits long, that are used to send and receive text messages from mobile phones. They are...

What is the cut off time for transfers through personal mobile banking?

Daily cut off time for personal mobile banking transfers is 6pm MST.

How do I enroll for personal mobile banking?

If you are enrolled for personal online banking you are also enrolled in personal mobile banking. No further step is required.

What is the cut off time for using personal mobile check deposit?

Daily cut off time for personal mobile check deposit is 5pm MST. Mobile check deposits made before 5pm MST will be available the next business day.