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Temporary Closure Announcement

The lobby of our branch in Princeton, MO, will be closed March 28-31, 2023. Please use our drive-thru lane, which will be open 9 AM CT to 5 PM CT.

Frequently Asked Questions

Filter by Service: Fraud Alerts

How do I update my contact information?

To update your debit card contact information, call 855-342-3400, Monday-Friday 7:30 a.m. to 7:00 p.m. MT and Saturday 10:00 a.m. to 2:00 p.m. Credit card holders may contact our Payments Division at 888-833-3454.

What if my “yes” or “no” validation text response has a typo?

The system will accept many common typo variations of the “yes” or “no” text message response. If the system cannot understand what was typed, it will generate a message to call a representative for assistance.

If a transaction is declined due to suspected fraud but I validate that I did in fact attempt to make the purchase, can I try to complete the purchase again?

Once the alert is validated, you can attempt the transaction again, usually within 5 – 10 minutes of the initial text/call/email notification.

If I verify that the transaction in question is valid, will you automatically unblock my account?

Yes, once you verify the transaction, your account will be unblocked. Please keep in mind it could take 5 – 10 minutes for a block on your account to be removed.

If I receive an alert, am I automatically blocked from making further purchases with that debit or credit card?

For your protection, the majority of accounts with suspected fraud will be blocked; however, some lower risk items may not be declined.

I plan to travel out of the country. Will I be able to receive fraud alerts when I'm overseas?

We are unable to send text or phone calls internationally, but we are able to send credit card fraud alerts via email. To ensure you receive credit card fraud alerts while you’re traveling, please make sure your current email address is on...

I would prefer not to receive text messages. Can I opt out?

Yes, cardholders may opt out of receiving fraud alerts via text message. All you need to do is respond back to the SMS text alert with the word STOP.

Are there costs for responding to a text alert?

The cost of responding to a fraud alert text message will be according to the text message rate detailed in your mobile plan.

I live in Canada. Can I receive text alerts?

Unfortunately, text messages to Canadian phone numbers will not work. However, you will still receive fraud alerts via phone and email (credit card only).

Are there costs to receive my fraud alerts via text message?

Customers in the United States who have service through AT&T, Verizon, Sprint, and T-Mobile will not be charged message or data rates to receive text fraud alerts. We absorb that cost for you! If you have a different wireless carrier, regular...

I don't have text messaging services. Can I still receive my fraud alerts via text?

Text messaging is required for this service. If you don’t have text messaging capabilities, you will receive fraud alerts by phone call or email (credit card only).

From what number will text message fraud alerts be sent?

Text message fraud alerts relating to your First Interstate Bank debit card will come from 33748. Text message fraud alerts relating to your First Interstate Bank credit card will come from 328-74.

Is fraud alert service available 24 hours a day, or will I only receive alerts during a certain time of day?

Yes, we monitor for fraud on your First Interstate Bank debit and credit cards 24 hours a day, seven days a week.

Are debit and credit cardholders automatically enrolled to receive fraud alerts?

Yes, all First Interstate Bank debit cardholders are automatically enrolled to receive fraud alerts via text message and phone. Credit cardholders are automatically enrolled to receive fraud alerts via text message, phone, and email.