To update your debit card contact information, call 855-342-3400, Monday-Friday 7:30 a.m. to 7:00 p.m. MT and Saturday 10:00 a.m. to 2:00 p.m. Credit card holders may contact our Payments Division at 888-833-3454.
The system will accept many common typo variations of the “yes” or “no” text message response. If the system cannot understand what was typed, it will generate a message to call a representative for assistance.
Yes, once you verify the transaction, your account will be unblocked. Please keep in mind it could take 5 – 10 minutes for a block on your account to be removed.
We are unable to send text or phone calls internationally, but we are able to send credit card fraud alerts via email. To ensure you receive credit card fraud alerts while you’re traveling, please make sure your current email address is on...
Unfortunately, text messages to Canadian phone numbers will not work. However, you will still receive fraud alerts via phone and email (credit card only).
Customers in the United States who have service through AT&T, Verizon, Sprint, and T-Mobile will not be charged message or data rates to receive text fraud alerts. We absorb that cost for you! If you have a different wireless carrier, regular...
Text messaging is required for this service. If you don’t have text messaging capabilities, you will receive fraud alerts by phone call or email (credit card only).
Text message fraud alerts relating to your First Interstate Bank debit card will come from 33748. Text message fraud alerts relating to your First Interstate Bank credit card will come from 328-74.
Yes, all First Interstate Bank debit cardholders are automatically enrolled to receive fraud alerts via text message and phone. Credit cardholders are automatically enrolled to receive fraud alerts via text message, phone, and email.