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Frequently Asked Questions

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Can I access my mortgage online?

Yes! Log into online banking and select “My Mortgage” to make payments, enroll in autopay, sign up for e-statements, and more. Find out more about available tools and how to access your mortgage.

What is my Loan-to-Value (LTV)?

Loan-to-value (LTV) is calculated simply by taking the loan amount and dividing it by the value of the asset or collateral being borrowed against. In the case of a mortgage, this would be the mortgage amount divided by the property's value....

How do I apply for a new mortgage loan?

Get started today by visiting our Home Mortgage page.

What is an escrow account, and how does it work?

You can find more information about your escrow account by visiting Understanding Your Escrow Account. 

What is the mortgagee clause for my mortgage loan

First Interstate Bank  ISAOA/ATIMA  PO Box 5900  Troy, MI 48007-5900

How do I change my mailing address?

The primary borrower on the mortgage loan can update the mailing address by logging in to Online Banking, selecting the “My Mortgage” tab and then navigating to the ‘My Loan’ section of the site. Loan information such as...

How can I request a payoff statement?

If you would like to request a payoff quote, please call 866-295-1339, Option 3 or email us at If you are requesting a payoff statement on behalf of a First Interstate mortgage client, please include a signed authorization...

When will I receive my year-end interest statement?

Year-end statements related to interest paid or received will be mailed out by the end of January each year. Year-end statements can also be accessed through online banking by logging in to your Online Banking and selecting the “My...

How do I sign up for paperless statements?

Log in to your Online Banking, select the “My Mortgage” tab and then choose “Documents”. From there, you can update your Document Delivery Preferences for your monthly statement.

Where do I mail my mortgage payment?

Payments can be mailed to: First Interstate Bank Mortgage PO Box 24888 Seattle, WA 98124-0888 For faster processing, you can also securely make one-time payments or set up automatic payments by signing into your Online Banking, selecting the...

How do I set up automatic payments for my mortgage loan?

Log in to your online banking, select “My Mortgage” and then choose “Payments” to view your options for making a one-time payment or setting up recurring payments.

Can I make my monthly mortgage payment or principal only payments online

Yes, you can make regular and principal only payments to your mortgage loan or set up recurring automatic payments. Log in to your online banking, select “My Mortgage” and then choose “Payments” to view your options.