December 6, 2016

We are currently experiencing technical issues that are affecting our Personal Online and Mobile Banking services. We are working to resolve these issues as soon as possible. We apologize for the inconvenience

Filter by Service: Online Banking (Personal)


How do I send money to another person using their email address, mobile number, or bank account information?

Login to personal online banking and navigate to "Move Money" then "External Transfers." Follow the on screen prompts.

How do I view account transactions?

Login to personal online banking and navigate to "My Accounts." Click on the account name to view the transaction history.

How do I access my personal bill pay account?

Login to personal online banking and navigate to "Pay Bills" then follow the on screen prompts.

How do I contact customer support securely?

Login to personal online banking and navigate to "Support" then "Secure Support." Follow the on screen prompts.

How do I hide an account from viewing on personal online banking?

Login to personal online banking and navigate to "My Settings" then "Rename & Hide Accounts." Follow the on screen prompts.

How do I view my credit card within personal online banking?

Login to personal online banking and navigate to "My Credit Cards" then "Manage Accounts." Follow the on screen prompts.

Can I change my personal mailing address online?

Login to personal online banking and navigate to "More..." then "Change Address." Follow the on screen prompts.

How secure is personal online banking?

Personal online banking utilizes the latest in Internet security protection including 128-bit encryption. For more information, see our Security and Online Guarantee.

How do I change my password?

Login to personal online banking and navigate to "My Settings" then "Login & Security." Follow the on screen prompts.

How do I change my personal online banking security options?

Login to personal online banking and navigate to "My Settings" then "Login & Security." Follow the on screen prompts.

How long is my transaction history maintained within personal online banking?

18 months of transaction history is available within personal online banking.

How do I view my account balances?

Login to personal online banking and navigate to "My Accounts" to see your account balances.

How do I change my e-mail address?

Login to personal online banking and navigate to "My Settings" then "Update Email Options." Follow the on screen prompts.

How do I initiate a stop payment online?

Login to personal online banking and navigate to "More..." then "Stop Payment." Follow the on screen prompts. Federal regulations recognize the use of a password in online banking as an authorized signature. Therefore, when a stop payment...

How do I make a transfer from my First Interstate Bank account to another financial institution?

First Interstate Bank’s personal online banking service does not yet offer an option to transfer funds to non-First Interstate Bank accounts.

How do I view my mortgage account within personal online banking?

Login to personal online banking and navigate to "My Mortgage."

How do I download my transaction information?

Personal online banking information can be downloaded to Quicken, QuickBooks, or in comma delimited format. Login to personal online banking and click on the account name to access "Transaction History." Select the desired time frame, click...

How do I transfer funds between my First Interstate Bank accounts?

Login to personal online banking and navigate to "Move Money" then "Internal Transfers." Follow the on screen prompts. Note: Transfers after 6pm MST will be processed the next business day.