Frequently Asked Questions

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What is the First Interstate Bank routing number?

092901683

How do I send money to another person using their email address, mobile number, or bank account information?

Log into online banking and navigate to "Move Money," then "Send Money With Zelle." Follow the on-screen prompts.

How secure is online banking?

Online banking utilizes the latest in Internet security protection, including 128-bit encryption. For more information, see our Security and Online Guarantee.

How do I contact customer support securely?

Log into online banking and navigate to "Support," then "Secure Support." Follow the on-screen prompts.

How do I change my email address?

Log into online banking and navigate to "My Settings," then "Update Email Options." Follow the on-screen prompts.

How do I initiate a stop payment online?

Online banking stop payments are limited to paper checks that have not already cleared the account. To place a stop payment, log into online banking and navigate to “More” then “Stop Payment”. Follow the on-screen prompts....

How do I make a transfer from my First Interstate Bank account to another financial institution?

Log into online banking and navigate to "Move Money," then "External Transfer" (self to self) or "Transfer Funds With Zelle" (self to person/business). Follow the on-screen prompts. Note: Transfers after 6:00...

How do I transfer funds between my First Interstate Bank accounts?

Log into online banking and navigate to "Move Money," then "Internal Transfers." Follow the on-screen prompts. Note: Transfers after 6:00 p.m. Mountain Time will be processed the next business day.

How do I download my transaction information?

Online banking information can be downloaded to Quicken, QuickBooks, or in comma delimited format. Log into online banking and click on the account name to access "Transaction History." Select the desired time frame, click...

How long is my transaction history maintained within online banking?

18 months of transaction history is available within online banking.

How do I view my account balances?

Log into online banking and navigate to "My Accounts" to see your account balances.

How do I change my online banking security options?

Log into online banking and navigate to "My Settings," then "Login & Security." Follow the on-screen prompts.

How do I view account transactions?

Log into online banking and navigate to "My Accounts." Click on the account name to view the transaction history.

How do I change my password?

Log into online banking and navigate to "My Settings," then "Login & Security." Follow the on-screen prompts.

How do I hide an account from view on online banking?

Log into online banking and navigate to "My Settings," then "Rename & Hide Accounts." Follow the on-screen prompts.

How do I view my mortgage account within online banking?

Log into online banking and navigate to "My Mortgage."

Who can I contact if I need help?

Contact the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 9:00 a.m. to 2:00 p.m. Mountain Time.

What do I do with the printed forms?

Follow the directions on each form. Use the from check list to assist you in identifying where to submit each completed form.

Where is my account number on my check?

In general, for consumer accounts the las number listed is the check number. For businesses, the check number displays at the beginning.

How do I change my mailing address online?

Log into online banking and navigate to "More...," then "Change Address." Follow the on-screen prompts.

How do I view my credit card within online banking?

Log into online banking and navigate to "My Credit Cards," then "Manage Accounts." Follow the on-screen prompts.

How do I access my bill pay account?

Log into online banking and navigate to "Pay Bills," then follow the on-screen prompts.