Filter by Service: Online Banking (Personal)


How secure is Personal Online Banking?

Personal Online Banking utilizes the latest in Internet security protection including 128-bit encryption. For more information, see our Security and Online Guarantee.

Can I share my I-Bank, Personal Online Banking access with others such as my spouse or children?

No, for security reasons each individual customer must enroll for I-Bank, Personal Online Banking separately and establish their own individual Access Credentials (Access ID, Passwords, Security Questions, etc.). Each individual is solely...

How do I change my Password?

Once you have logged into Personal Online Banking, click the Options button on the top menu bar. Locate the Password section and click Edit. Type your current Password. Type in your new Password. (Note – needs to be a minimum of 6...

What happens if I type my Password incorrectly?

If you type your Password incorrectly three or more times at the Authentication Image screen, you will be locked out of Personal Online Banking. In this case, please contact Customer Support. After verifying your identity, your account will be...

How do I change my security information?

Changing your security information will allow you to select a different Authentication Image, Authentication Pass Phrase and Challenge Questions. Once you have logged into Personal Online Banking, click the Options button on the top menu...

What is a Code Word?

A Code Word is a word that is assigned to your account as an added level of security. Your Code Word must be given before any information regarding your account is released.

How do I get a Code Word assigned to my account?

Please contact Customer Support at 1-888-752-3332, M-F, 7:30am-6pm MST

How long is my account history maintained?

You may only access the transaction history on your current and previous account statements; this information is maintained for approximately 45 days. However, customers are able to access full statements under the “Documents” button...

How do I view my account balances?

Your account balances can be viewed by using the View Accounts option. This will allow you to select an individual account or all of them by selecting Account List. Once you are logged into Personal Online Banking, click the View Accounts...

How do I view account transactions?

Once you have logged into Personal Online Banking, select desired account from the View Accounts drop down list. Select Transactions from drop down list. You can select Previous Statement, Current Statement, Recent Transactions, Current...

How can I view a specific check?

Once you have logged into Personal Online Banking, select desired account from the View Accounts drop down list. Select Transactions from drop down list. Choose Previous Statement, Current Statement, Recent Transactions, or Current...

Can I search for a specific check?

Once you have logged into Personal Online Banking, select desired account from the View Accounts drop down list. Select Transactions from drop down list. Select Transaction Menu from drop down list. Locate the Image Search...

Can I search for a specific amount?

Once you have logged into Personal Online Banking, select desired account from the View Accounts drop down list. Select Transactions from drop down list. Select Transaction Menu from drop down list. Locate the Transaction Search...

How do I download my banking information?

Personal Online Banking information can be downloaded to Quicken, QuickBooks, or in comma delimited format. To download your banking information: Once you have logged into Personal Online Banking, select desired account from the View...

For what accounts is funds transfer available?

Funds transfer is available between checking and savings. Payment transfers can be made to loans, including AdvanceLine and Overdraft Protection. Transferring a mortgage payment is not an available option at this time.

How do I transfer funds between accounts?

Once you have logged into Personal Online Banking, locate the Express Transfer section. Select the transfer from Account Number from Transfer From drop down box. Select the transfer to Account Number from Transfer To drop down box. Enter...

How do I make a transfer from my First Interstate Bank account to another financial institution?

First Interstate Bank’s Personal Online Banking service does not yet offer an option to transfer funds to non-First Interstate Bank accounts.

How can I make a loan payment?

Once you have logged into Personal Online Banking, locate the Express Transfer section. Select the transfer from Account Number from Transfer From drop down box. Select the transfer to Account Number from Transfer To drop down box. Enter...

How do I cancel a scheduled transfer?

Once you have logged into Personal Online Banking, select desired account from the View Accounts drop down list. Select Transfers from drop down list. Select Transfer List from drop down list. Locate the Transfer you wish to...

What if I pay more than the payment amount on my simple interest loan?

If you pay more than your regular loan payment, the interest you owe will be paid to the date your payment is posted and the difference will be credited to your principal balance. Your next regular payment due will be reduced by the amount of...

How do I initiate a stop payment?

Once you have logged into Personal Online Banking, select desired account from the View Accounts drop down list. Select Stop Payment from drop down list. Select Add Stop Payment from drop down list. Enter the requested information in the...

Can I order checks online?

Once you have logged into Personal Online Banking, select desired account from the View Accounts drop down list. Select Order Checks from drop down list. A new browser window will open and an example of the last checks you ordered will...

How do I change my e-mail address?

Once you have logged into Personal Online Banking, click the Options button on the top menu bar. Locate the E-Mail section and click Edit. Enter your New E-mail Address. Confirm your New E-mail Address. Click the Submit button.

How do I contact the Customer Service Representative securely?

Secure messages are a method for you to send information in a secure environment to a Customer Service Representative. Once you have logged into Personal Online Banking, scroll down to the bottom of the Account Summary page. Locate the...

How do I know if I have a message?

Once you have logged into Personal Online Banking, scroll down to the bottom of the Account Summary page. Locate the Messages section. Click the Mailbox hyperlink to view messages. A new browser window will open, providing you access to...

How do I get my messages?

Once you have logged into Personal Online Banking, scroll down to the bottom of the Account Summary page. Locate the Messages section. Click the Mailbox hyperlink to view messages. A new browser window will open, providing you access to...

How do I reply to my messages?

Once you have logged into Personal Online Banking, scroll down to the bottom of the Account Summary page. Locate the Messages section. Click the Mailbox hyperlink to view messages. A new browser window will open, providing you access to...

How do I delete messages?

Once you have logged into Personal Online Banking, scroll down to the bottom of the Account Summary page. Locate the Messages section. Click the Mailbox hyperlink, to view messages. A new browser window will open providing you access to...

How do I add additional accounts for viewing on Personal Online Banking?

All of your accounts should be automatically added to Personal Online Banking as new accounts are opened. If you need additional accounts added, please contact Customer Support.

How do I delete an account from viewing on Personal Online Banking?

Accounts are automatically removed from Personal Online Banking when they are closed. If you need an open account removed from Personal Online Banking, please contact Customer Support.

How can I change my viewing screen size?

If you would like to change the viewing size of your screen: Click the Start button on your pc desktop. Open Control Panel. Open Display. Click the Settings tab. Change your screen size to 600 x 800 or the size that works best for...

When are my transactions posted?

Personal Online Banking shows transactions in real-time so you will see each transaction as it is posted. You will not be able to see check items that will be posting for the business day.

What kind of information will I be able to view on my mortgage account?

The information currently available on mortgages is: Payment Information Current Information Regular Payment Amount Current Interest Rate Next Payment Due Date Taxes Paid Year-To-Date Accrued Late Charges Insurance Paid...

Can I apply for a loan and/or credit card online?

Yes, you can apply for a loan and/or credit card online. Go to www.firstinterstatebank.com. Click Online Services. Click Online Applications. Click the application hyperlink for the desired application. Complete the...

How do I apply for personal bill payment?

The first step to becoming an Online Bill Pay customer is to join Personal Online Banking. If you are already an Personal Online Banking customer, follow these steps: Once you have logged into Personal Online Banking, select desired account...

How do I access my personal bill pay account?

Once you have logged into Personal Online Banking, select desired account from the View Accounts drop down list. Select I-Pay from the drop down list.

Why do some pending transactions made with a Debit Card register for a different amount than the actual?

Pending transactions are transactions that are presented to the Bank during the current business day or after the processing cut-off time for the previous business day (which varies between 2:00pm and 4:00pm MST). Pending transactions may include...

How do I view my credit card online?

You may view your credit card online in several different ways. Option 1: If you are a Personal Online Banking customer Once you have logged into Personal Online Banking, click on the credit card account number (will display as a...

How can I sign up for I-Statements?

If you are a new Personal Online Banking customer, you will be automatically prompted to complete your I-Statement enrollment. If you don’t receive this prompt or have declined it in the past, you can also enroll the following...

Once I have enrolled in Electronic Statements, where do I locate them?

You will receive an e-mail notification each time your I-Statement becomes available within Personal Online Banking. This notification is sent to you the day after the statement cycle has ended. Once you have logged into Personal Online...

How can I open a new account online?

Once you have logged into Personal Online Banking, scroll down and locate the Online Account Opening section. Click the Apply Now link. Complete steps for Account Selection. Complete steps for Account Options. Read and accept all...

Can I request a change of mailing address online?

You may request a change of mailing address online. Once you have logged into Personal Online Banking, click Account Management button. Click the Change of Address Request link. Complete the change of address request and click Submit...

It has been longer than 6 months since I have logged into Personal Online Banking and I am unable to log-on?

For your protection, your Personal Online Banking account will expire after 6 months of inactivity. You will need to re-enroll for Personal Online Banking.