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Last Updated: December 4, 2025

This Online and Mobile App Privacy Policy (Policy) describes how First Interstate Bank and our affiliates manage personal information about you when you interact with us online through our websites and mobile applications (Sites and Mobile Apps) through your computer, smartphone, tablet, or other mobile devices (computer or mobile devices).

This Policy Explains

The terms First Interstate or we, us, or our in this Policy refers to banking and non-banking U.S. affiliates or subsidiaries of First Interstate that link to this Policy.

By using our Sites and Mobile Apps, you agree to this Policy.

Updates to this Policy

This Policy is subject to change. If we make changes to this Policy, we will revise the last updated date on this page. Your continued use of our Sites and Mobile Apps after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Linking to Other Sites

We may provide links to non-affiliated third-party sites, such as credit bureaus, service providers, merchants, or social media platforms (like Facebook or LinkedIn). If you follow links to sites not controlled by First Interstate, you should review their privacy and security policies and other terms and conditions, as they may be different from those of our Sites and Mobile Apps. First Interstate does not guarantee and is not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of their information. Your interactions with these third-party sites and features are governed by the privacy policies and terms and conditions of the companies providing them.

Protecting Your Personal Information

We use commercially reasonable measures to secure your information from unauthorized access, use, alteration, and disclosure. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures.

Children

Our Sites and Mobile Apps are not marketed to individuals under the age of 13, and we request that these individuals do not provide personal information through our Sites and Mobile Apps. We do not knowingly collect personal information from children under 13. If you believe that a child has given us personal information, please contact us at privacy@fib.com so that we can delete it.

Information We Collect

We collect several types of information from and about users of our Sites and Mobile Apps, including information:

We collect this information:

The type of personal information we collect will depend on how you interact with us and may include:

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Sites and Mobile Apps, we use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See Choices About How We Use and Disclose Your Information for information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Sites and Mobile Apps and to deliver a better and more personalized service, including by enabling us to:

The technologies we use for this automatic data collection may include:

How We Use Your Personal Information

Personal information collected from and about you described in this Policy may be used to provide our products or services, fulfill our business purposes, and to support legal requirements. These uses may include, for example:

How We Share Your Personal Information

We may share the personal information we collect from and about you online described in this Policy (and subject to other legal restrictions and notices you may have received depending on your relationship with us) with:

We may also disclose your personal information:

Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on our Sites and Mobile Apps are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone, or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Analytics: First Interstate uses data analytics providers and session replay software providers to help understand use of our Sites and Mobile Apps and inform future service or technology improvements. These include, but is not limited to, the following third-party services:

Advertising: Our third-party partners may use technologies such as cookies to gather information about your activities on our website and other websites to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt out by clicking here. Please note this does not opt you out of all ads, only targeted ads. You will continue to receive generic advertisements online.

Additionally, third parties may place and read cookies on your browser or use web beacons for the purposes of showing our ads on other websites or social media platforms.  These third parties may cookies and other identifiers for personalized and non-personalized advertising and measurement. Ad serving may be based on users’ visits to our website or other websites on the Internet, and your activity may be tracked over time and across websites. This may occur, for example, while interacting with the following third-party services on our Sites and Mobile Apps:

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

Social Media and Other Site Integrations

First Interstate may engage with clients on social media platforms and offer social share buttons on our sites that enable users to easily share information on social media platforms. Any content you post on official First Interstate-managed social media pages, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those respective platforms.

We may also integrate with other sites to provide enhanced services or technological capabilities. Like the social media integrations discussed above, these plug-in services and capabilities are all governed by the terms, conditions, and policies of the underlying companies. For more information on how Adobe collects, shares, and uses data in connection with the Adobe Typekit services we use on our Sites and Mobile Apps, please see: www.adobe.com/go/terms. Information about the data collection and processing involved in Google Maps, where relevant, is available via the Google Maps/Google Earth terms of service and Google’s privacy policy.

Online Behavioral Advertising

Personal information collected from and about you online as described in this Policy is used and shared to deliver advertising and marketing, including prescreened offers of credit, which may be of interest to you.

We present tailored ads to you:

Choices about How We Use and Disclose Your Information

If your personal information is incomplete, inaccurate or not current, please use the “Contact Us” option on our Sites and Mobile Apps or email privacy@fib.com.

California provides its residents with additional rights regarding the use of their personal information. To learn more about California residents’ privacy rights, visit our California Consumer Privacy Act Notice.

Nevada consumers may opt out of the “sale” of “covered information” as such terms are defined under Nevada law. However, we do not currently sell data triggering that statute’s opt-out requirements.

Limiting Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can also opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page or control the use of device identifiers via your device’s settings. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.

Note that unless we state otherwise, we may not separately respond to or take any action with respect to a “do not track” configuration set in your internet browser.

Contact Us

If you have questions about this Privacy Policy, or any of our privacy practices, please contact us by sending an email to privacy@fib.com or calling us toll-free at 855-342-3400.

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