Our Spokane Valley (WA) branch is temporarily closed. For immediate banking needs, please utilize Online or Mobile Banking. We apologize for any inconvenience this may cause.
No. Contactless cards employ near-field communication technology (NFC), which has a radio antenna that transmits account information, and work by waving or tapping your card in front of a device. Chip cards must be inserted face-up into a...
When traveling outside the U.S., some card readers at unattended terminals (such as public transportation kiosks, gas pumps) will require a PIN. In these situations, enter your credit card PIN.
Some international self-service terminals do not...
Your First Interstate Bank credit card is a Chip and Signature card, so in most instances, you should not need a PIN to make purchases with your card. PIN will be required on your card when used at an ATM or at unattended terminals (such as...
Although chip card technology provides an additional layer of security to help reduce certain types of fraud resulting from data breaches; however, it will not prevent a data breach.
Yes. Chip cards are only secure in face-to-face transactions that take place on chip enabled point-of-sale (POS) terminals. Merchants that do not have chip enabled POS terminals place the chip card at the same risk of being...
A chip card looks just like a traditional card with an embedded chip in addition to the standard magnetic stripe on the back of the card. In locations where a merchant is able to accept the chip card, you will insert your chip card into the...
Many merchants, across the U.S. are beginning to accept chip card transactions and this will continue to grow within the coming years. Chip technology is already used in over 130 countries around the world, including Canada, Mexico and the United...
Eligible Mastercard credit cardholders can opt-in to Mastercard Easy Savings via www.mastercard.com/easysavings. Once the cardholder is enrolled in the Program, they shop at participating Program Partners, pay the normal price for eligible...
Save money with automatic rebates on your business spending by using your First Interstate Bank Mastercard® credit card at participating merchant locations. Go to www.easysavings.com or call 1-800-251-3448 for more details.
Mastercard® will charge a 3% International Service Assessment fee for every transaction that is run outside of the United States, including ATM transactions. The fee will be assessed on all cards, including ATM cards. This fee is listed...
If you know you are going to be traveling, it is recommended that you contact Payment Services at 1-888-833-3454 option #3 (M – F, 8am – 5pm MST) and inform us of the dates and areas of travel and a phone number where you can be...
Log on to your account at www.MyCardStatement.com and go to "Alerts" tab to set up your alert preferences. You can be notified via email and/or text message to your cellular phone. You can also conveniently manage all of your cardholders’...
These 3 numbers are referred to as the CVV, Card Verification Value, and are used by Mastercard® to determine that the card is in your possession. These numbers are generated at the time the card is created. If the numbers are no longer...
Call us immediately to report the card’s loss or theft. We will close the account and issue new cards. Payment Services can be reached M-F, 8am-5pm at 1-888-833-3453 option #3, or after hours, choose option #2.
Report a Lost / Stolen Card
No, cash is not an option for redemption in the FirstRewards program. However, you may redeem points for a First Interstate Bank Mastercard® Gift Card in various increments.
There are no airline restrictions, blackout dates or advanced noticed required when redeeming points for travel with the FirstRewards program. You can choose the travel itinerary that works for you with airlines that operate in your own community.
You can redeem your points for air travel by calling our FirstRewards Redemption Center at 1-888-216-2893 or online at rewards.firstinterstatebank.com.
Yes. You can view transactions, statements, dispute charges, and make payments online at www.MyCardStatement.com. You can also conveniently manage all of your cardholders’ accounts using our online management tool,...
Yes. Contact Payment Services (M-F, 8am-5pm) at 1-888-833-3453 option #3 or talk to your local banker to get automatic payments set up. You can also set up automatic payments by accessing your account online at www.MyCardStatement.com.
Yes, online bill pay is a free service. To enroll or make a payment, log on to www.MyCardStatement.com. These features are also available: credit card account summary information, online credit card statement, download data into Quicken or...
Mail:
First Interstate Bank
PO Box 35138
Seattle, WA 98124-5138
Online: www.MyCardStatement.com
ACH Payments: Set up through your local branch or our customer service line (M-F, 8am-5pm) toll free at 1-888-833-3453 option #3.