Frequently Asked Questions

Filter by Service: Credit Cards (Business)

Is a chip (EMV) credit card the same as contactless payment?

No. Contactless cards employ near-field communication technology (NFC), which has a radio antenna that transmits account information, and work by waving or tapping your card in front of a device. Chip cards must be inserted face-up into a...

Are there instances where I could experience issues using my chip (EMV) credit card abroad?

When traveling outside the U.S., some card readers at unattended terminals (such as public transportation kiosks, gas pumps) will require a PIN. In these situations, enter your credit card PIN. Some international self-service terminals do not...

Do I need a PIN to make a purchase with my chip (EMV) credit card?

Your First Interstate Bank credit card is a Chip and Signature card, so in most instances, you should not need a PIN to make purchases with your card.  PIN will be required on your card when used at an ATM or at unattended terminals (such as...

Will chip (EMV) credit cards prevent third-party data breaches?

Although chip card technology provides an additional layer of security to help reduce certain types of fraud resulting from data breaches; however, it will not prevent a data breach.

Can fraud still take place on my chip (EMV) credit card?

Yes.  Chip cards are only secure in face-to-face transactions that take place on chip enabled point-of-sale (POS) terminals.  Merchants that do not have chip enabled POS terminals place the chip card at the same risk of being...

How is a chip (EMV) credit card different from a magnetic stripe credit card?

A chip card looks just like a traditional card with an embedded chip in addition to the standard magnetic stripe on the back of the card. In locations where a merchant is able to accept the chip card, you will insert your chip card into the...

Where can I use my (EMV) chip credit card?

Many merchants, across the U.S. are beginning to accept chip card transactions and this will continue to grow within the coming years. Chip technology is already used in over 130 countries around the world, including Canada, Mexico and the United...

Is there a fee to register or join Mastercard Easy Savings?

There is no cost to register in MC Easy Savings® Program. There are no coupons or codes. You only need to use your eligible card to get the rebates.

How do I use Mastercard Easy Savings?

Eligible Mastercard credit cardholders can opt-in to Mastercard Easy Savings via Once the cardholder is enrolled in the Program, they shop at participating Program Partners, pay the normal price for eligible purchases and...

What is Mastercard Easy Savings?

Save money with automatic rebates on your business spending by using your First Interstate Bank Mastercard® credit card at participating merchant locations. Go to or call 1-800-251-3448 for more details.

Where can I learn more about the benefits on my business credit card?

Enjoy additional advantages of your World Mastercard To learn more about these Mastercard benefits call 1-800-MC-ASSIST or visit

What are the foreign/conversion fees when my business credit card is used outside the United States?

Mastercard® will charge a 3% International Service Assessment fee for every transaction that is run outside of the United States, including ATM transactions. The fee will be assessed on all cards, including ATM cards. This fee is listed...

Will my business credit card work if I am traveling?

If you know you are going to be traveling, it is recommended that you contact Payment Services at 1-888-833-3454 option #3 (M – F, 8am – 5pm MST) and inform us of the dates and areas of travel and a phone number where you can be...

How do I set up spending alerts for my business credit card?

Log on to your account at and go to "Alerts" tab to set up your alert preferences. You can be notified via email and/or text message to your cellular phone. You can also conveniently manage all of your cardholders’...

The merchant is asking for the 3 security numbers (CVV) on the back of my business credit card, but mine wore off, what do I do?

These 3 numbers are referred to as the CVV, Card Verification Value, and are used by Mastercard® to determine that the card is in your possession. These numbers are generated at the time the card is created. If the numbers are no longer...

What should I do if my business credit card is lost or stolen?

Call us immediately to report the card’s loss or theft. We will close the account and issue new cards. Payment Services can be reached M-F, 8am-5pm at 1-888-833-3453 option #3, or after hours, choose option #2. Report a Lost / Stolen Card

Can I keep my business credit card First Rewards points if I close my account?

No, all FirstReward points will be forfeited upon account closure.

Can business credit card FirstRewards points be redeemed for cash?

No, cash is not an option for redemption in the FirstRewards program. However, you may redeem points for a First Interstate Bank Mastercard® Gift Card in various increments.

Are there restrictions when redeeming my business credit card FirstRewards points for air travel?

There are no airline restrictions, blackout dates or advanced noticed required when redeeming points for travel with the FirstRewards program. You can choose the travel itinerary that works for you with airlines that operate in your own community.

How do airline redemptions for the FirstRewards program work?

You can redeem your points for air travel by calling our FirstRewards Redemption Center at 1-888-216-2893 or online at

What if I have technical problems when visiting

Please contact FirstRewards Customer Support at 1-888-216-2893.

Can I view my business credit card information online?

Yes. You can view transactions, statements, dispute charges, and make payments online at You can also conveniently manage all of your cardholders’ accounts using our online management tool,...

How can I earn FirstRewards business credit card points faster?

Please visit for promotional offers.

Do business credit card FirstRewards points expire?

Points never expire, as long as the account is open and kept current.

Is there a limit to the number of FirstRewards points I can earn with a business credit card?

There is no limit to the number of points you can earn.

How do I change the monthly due date on my business credit card bill?

Please call Payment Services at 1-888-833-3453 option #3 to request a new due date for your monthly bill.

Can I set up automatic bill pay to pay my business credit card?

Yes. Contact Payment Services (M-F, 8am-5pm) at 1-888-833-3453 option #3 or talk to your local banker to get automatic payments set up. You can also set up automatic payments by accessing your account online at

Can I pay my business credit card bill online?

Yes, online bill pay is a free service. To enroll or make a payment, log on to These features are also available: credit card account summary information, online credit card statement, download data into Quicken or Microsoft...

How can I make payments to my business credit card?

Mail: First Interstate Bank PO Box 35138 Seattle, WA 98124-5138 Online: ACH Payments: Set up through your local branch or our customer service line (M-F, 8am-5pm) toll free at 1-888-833-3453 option #3.

How can I change the Personal Identification Number (PIN) associated with my business credit card?

Business credit card customers cannot change the PIN they are assigned.