FDIC-Insured - Backed by the full faith and credit of the U.S. Government
Mobile Menu

ACH Schedule for Martin Luther King, Jr. Day

Online Business Banking ACH files must be received by Thursday, January 16, in order to settle before the upcoming federal holiday (Martin Luther King, Jr. Day). ACH files received on Friday, January 17, will not settle until Tuesday, January 21.

Frequently Asked Questions

Filter by Service: Positive Pay (Business)

How do I administer users on Positive Pay?

Your Positive Pay administrator may add or delete users at any time. You may also contact your local Treasury Solutions Representative to add or delete users on your behalf.

If I upload a Positive Pay file and receive the error message "Uploaded with Exceptions," will the system tell me what the errors were?

Yes, you can see detailed Positive Pay error reporting by clicking on the underlined “Processed with Exceptions.”

When would I return a check using "refer to maker" within Positive Pay?

“Refer to maker” may be used to return a check within Positive Pay, for any reason, when “stale dated”, “fraud,” and “duplicate item” are not appropriate.

Can I place a stop payment using the Positive Pay?

Stop payments may not be placed using the Positive Pay system. However, a stop payment may be placed within Business Online Banking or by calling your local branch.

I keyed a check number incorrectly within Positive Pay.

Contact your local Treasury Solutions representative or the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 9:00 a.m. to 2:00 p.m. Mountain Time.

We use Qualtrics Digital Experience Analytics (DXA) to gather digital analytics, session replay and behavioral heuristics. This helps us understand how you use our Products and how we can improve your experience. We only collect, use, and share session data in accordance with our Privacy Policy.