Filter by Service: Positive Payee (Business)

How do I administer users on Positive Payee?

Your Positive Payee administrator may add or delete users at any time.  You may also contact your local Cash Management Representative to add or delete users on your behalf.

If I upload a Positive Payee file and receive the error message, "Uploaded with Exceptions" - will the system tell me what the errors were?

Yes, you can see detailed Positive Payee error reporting by clicking on the underlined “Processed with Exceptions”.

I keyed a check number incorrectly within Positive Payee.

Contact your local Cash Management representative or call 1-888-833-3450 for assistance.

Can I place a stop payment using the Positive Payee?

Stop payments may not be placed using the Positive Payee system. However, a stop payment may be placed within Business Online Banking or by calling your local branch.

When would I return a check using "refer to maker" within Positive Payee?

“Refer to maker” may be used to return a check within Positive Payee, for any reason, when “stale dated”, “fraud” and “duplicate item” are not appropriate.