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Contact your local branch Cash Management representative or call 1-888-833-3450 for assistance.
Paid items remain for approximately six months. Unpaid items remain indefinitely. If you decide to remove any unpaid items, please contact your branch Cash Management Representative or call 1-888-833-3450 for assistance.
Most of our customer’s contracts state that all items not answered by 11:00 – will be returned. In the case that the bank does not receive an answer by 11:00 – the Positive Pay clerk will try to contact the customer.
A stop payment may be placed using Business Online Banking or by calling your local branch. Stop payments may not be placed using the Positive Pay system.
“Refer to maker” may be used to return a check for any reason when “stale dated”, “fraud” and “duplicate item” are not appropriate.
Yes, you can look up an image of your check for up to twelve months using our Online Banking services.
Yes, you can see detailed error reporting by clicking on the underlined “Processed with Exceptions”.
There are three messages that may be received when uploading a file:
Processed with exceptions
*An incorrect file format or a duplicate file will cause a file to “Reject”.
Your company’s Positive Pay Administrator may add or delete users at any time or contact your local branch Cash Management Representative to add or delete users to your Positive Pay setup.