As a valued client, you are the best authority on the banking services and products that deserve your trust. Your input will help us identify what we got right, areas to improve, and ways to make your client experience even better.
First Interstate’s mission is to help people and their money work better together. To do that, we must understand your needs and expectations. Additionally, we need a strong response rate for the results to be meaningful.
The survey is sent to business and consumer clients who have a valid email address on file and have given permission to receive marketing emails. Consumer clients must be over the age of 18. We have excluded current employees of First Interstate...
We have partnered with Qualtrics to conduct this survey via email. The email will contain a secure link to the survey and does not ask for any sensitive information.
The survey seeks responses about how likely a client is to recommend First Interstate to friends or family, clients’ perceptions of resolved problems, and the ease of using our online and mobile banking services.
Your feedback is compiled and analyzed to identify what we did well, what needs improvement, and where opportunities lie to serve you even better. Every comment is read by our Client Insights team.
We use your feedback to make changes at your branch, in our digital banking applications, within our Client Contact Center, and on our First Interstate Bank website. We also compare current responses with historic responses to analyze changes and...
The aggregated survey results will be shared at every level of our Company via internal communications. The findings of this survey will not be released publicly.
Transactional surveys are sent to clients after they visit a branch, Drive Thru teller lane, call the Client Contact Center, or open a new consumer, commercial, or Treasury account. The surveys gauge the client’s satisfaction and...
Make sure we have your correct email address and that you’ve agreed to receive marketing emails. If those factors are confirmed, be sure to check your spam folder.
Qualtrics is an American experience management company that provides survey tools and quantitative statistical analysis about products, services, and client experiences. First Interstate has partnered with Qualtrics to capture client feedback...
No, and here’s how you know: First Interstate surveys will NEVER ask you to log in, disclose a password, or provide personal financial information such as account numbers, balances, PINs, or debit/credit card numbers. Our surveys will only...
We use Qualtrics Digital Experience Analytics (DXA) to gather digital analytics, session replay and behavioral heuristics. This helps us understand how you use our Products and how we can improve your experience. We only collect, use, and share session data in accordance with our Privacy Policy.
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