Filter by Service: Credit Cards (Personal)


What should I do if my personal credit card is lost or stolen?

Call us immediately to report the card’s loss or theft. We will close the account and issue new cards. Payment Services can be reached M-F, 8 am-5 pm MST at 1-888-833-3454 option #3, or after hours, choose option #2. Report a Lost / Stolen...

Will my personal credit card work if I am traveling?

If you know you are going to be traveling, contact First Interstate Bank Payment Services at 1-888-833-3454 option #3 and inform us of the dates and areas of travel and a phone number where you can be reached. If charges appear on your account...

How can I make payments to my personal credit card?

Mail: First Interstate Bank PO Box 31615 Billings, MT 59107 Call 1-888-833-3454 Online: www.mycardstatement.com ACH Payments: Set up through your local branch or our customer service line toll free at 1-888-833-3454 option #3.

How far back can I view my personal credit card transactions online?

Transactions can be accessed for the last 18 months at www.MyCardStatement.com. Please call 1-888-833-3454 option #3 if you need transaction information prior to the last 18 months. If research is needed a $20 per hour research fee will be...

Can I view my personal credit card information online?

Yes. You can view transactions, statements, dispute charges, and make payments online at www.mycardstatement.com.

Can I pay my personal credit card bill online?

Yes. online bill pay is a free service.To enroll or make a payment, log on to www.MyCardStatement.com. These additional features are also available: credit card account summary information, online credit card statement, download data into...

Can I set up automatic bill pay to pay my personal credit card?

Yes. Contact Payment Services at 1-888-833-3454 (M-F, 8am-5pm MST) or talk to your local banker to get automatic payments set up. You can also set up automatic payments by accessing your account online at www.mycardstatement.com

How long does it take personal credit card payments to post once they are received at the branch?

All credit card payments accepted at a branch will be credited to your account on the same business day the payment is received. Your credit line will be made available within two business days.

Why do I need to activate my new personal credit card?

The activation process is a security measure; it lets us know you have safely received your card. When you call to activate a card, you will be required to verify your identity by answering a few questions. This helps to ensure someone else did...

What do I do when my personal credit card expires?

A replacement card will automatically be sent to you a month before the expiration date. When you receive the new card, cut up the expired card and call 1-800-456-6870 for consumer cards or 1-866-333-4761 for business cards to activate your new...

How can I get cash with my personal credit card?

Cash advances can be made in two ways. You can get cash at any ATM, 24 hours a day, 7 days a week. When using an ATM, a PIN is required. Cash advances can also be requested and processed at any financial institution. Please review your terms and...

How can I request a personal credit card Personal Identification Number (PIN) for use at ATMs or cash advances?

A PIN is automatically mailed to you when the account is opened, if you need a replacement PIN or can’t remember your current PIN call 1-888-833-3454 option #3. A Customer Service Representative will ask a few questions and process the...

How can I change the Personal Identification Number (PIN) associated with my personal credit card?

Call 1-866-297-3408. Please note, in order to change your PIN, you need to know your current PIN number.

Can I transfer personal credit card balances online?

We cannot accept balance transfers online at this time. Visit your local branch or call Payment Services at 1-888-833-3454 option #3 (M-F, 8 am-5 pm MST). We will take your balance transfer request over the phone.

How long does it take to process a balance transfer to my personal credit card?

Including mailing time, the complete process takes 7-10 days. You will need to continue paying on the account until the transfer is complete, to keep it current.

Can I raise the limit on my secured credit card?

Yes. A new Certificate of Deposit will need to be opened for the total requested credit line of the credit card. Limits cannot exceed $3,000.

How do I release a CD from being held for a secured credit card?

Your banker must send a written request to Payment Services. After the request is approved by Payment Services, the amount owed on the secured card account will be subtracted from the CD and the remainder will be reimbursed to you. The credit...

How do I add a joint personal credit card holder?

Cardholders will need to complete and sign the consumer credit card application to add an additional cardholder. Please note on the application that “Joint cardholder is to be added to account ending in XXXX.” Send this application to...

How do I add an authorized user to my personal credit card?

Please call Payment Services at 1-888-833-3454 to receive a form. The authorized user will be issued a card in his or her name and receive it in 7-10 business days. Please note: The authorized user will not be responsible for payments on the...

How do I change my name on my personal credit card account (due to marriage or divorce)?

Send a copy of the marriage license or divorce decree along with a written signed request to have your name changed to Payment Services. Mail: First Interstate Bank PO Box 31615 Billings, MT 59107

Can more than one person be assigned to a single personal credit card account number?

Yes. Contact the Credit Card Division to add an authorized user or joint account holder to a consumer account. Business accounts must have a separate account number for each cardholder.

How do I redeem my personal credit card FirstRewards points?

You can see a complete list of travel, gift card, charity donations, merchandise and local rewards at rewards.firstinterstate.com. Rewards may be redeemed online or by telephone at 1-888-216-2893.

Can I view current personal credit card account opening disclosures?

Yes. You can view current account opening disclosures online.

How do I request to receive my personal credit card statements electronically and not in the mail?

Log on to www.MyCardStatement.com and select the option "Statements", then "Delivery Options" and choose "Paperless."  Paper statements will be discontinued, and you will receive an email each month when your electronic statement is ready to...

How do I get a listing of all my personal credit card transactions for last year for taxes?

Log on to www.MyCardStatement.com and select the option "Transactions", then "Find Transactions." You can choose the date range of the transactions needed, and even download into Excel.  Call Payment Services at 888-833-3454 option #3 for...

How do I dispute a charge on my personal credit card?

You must call First Interstate Bank Payment Services at 1-888-833-3454 immediately upon receiving your statement and discuss this with a representative. They will be able to provide you with more details of this charge. If this does not clarify...

Do all personal credit cards have an annual fee?

There is no annual fee associated with the First Interstate Bank's FirstRewards World MasterCard® and the Platinum MasterCard®.  There is an annual fee of $39.00 associated with First Interstate Bank's Gold MasterCard® and...

Can I link my personal credit card to my personal checking account for overdraft protection?

Yes, your First Interstate Bank MasterCard® can be linked to your checking account for overdrafts. Transfers occur in $50 increments and there are no set-up charges. There is a $10 transfer fee for credit card transfers up to $50 or a $19...

Can I keep my personal credit card FirstRewards points if I close my account?

No, all FirstRewards points will be forfeited upon account closure.

How can I request a personal credit card line increase?

Contact First Interstate Bank Payment Services at 1-888-833-3454 option #3 to speak with a representative.

What are the foreign/conversion fees when my personal credit card is used outside the United States?

MasterCard® will charge a 3% International Service Assessment fee for every transaction that is run outside of the United States, including ATM transactions. The fee will be assessed on all cards, including ATM cards. This fee is listed...