Beginning Saturday, April 4, our drive-ups will temporarily close on Saturdays until further notice. Drive-ups will remain open Monday-Friday until 4:00 p.m. local time. Please continue to utilize Online and Mobile Banking for your banking needs. We appreciate your understanding.
Our drive-ups are open Monday-Friday until 4 p.m. and closed on Saturdays until further notice. For your safety, our lobbies remain closed and some branches are fully closed.
No. Contactless cards employ near-field communication technology (NFC), which has a radio antenna that transmits account information, and work by waving or tapping your card in front of a device. Chip cards must be inserted face-up into a...
When traveling outside the U.S., some card readers at unattended terminals (such as public transportation kiosks, gas pumps) will require a PIN. In these situations, enter your credit card PIN.
Some international self-service terminals do not...
Your credit card is a Chip and Signature card, so in most instances, you should not need a PIN to make purchases with your card. PIN will be required on your card when used at an ATM or at unattended terminals (such as public transportation...
Although chip card technology provides an additional layer of security to help reduce certain types of fraud resulting from data breaches; however, it will not prevent a data breach.
Yes. Chip cards are only secure in face-to-face transactions that take place on chip enabled point-of-sale (POS) terminals. Merchants that do not have chip enabled POS terminals place the chip card at the same risk of being...
A chip card looks just like a traditional card with an embedded chip in addition to the standard magnetic stripe on the back of the card. In locations where a merchant is able to accept the chip card, you will insert your chip card into the...
Many merchants, across the U.S. are beginning to accept chip card transactions and this will continue to grow within the coming years. Chip technology is already used in over 130 countries around the world, including Canada, Mexico and the United...
Mastercard® will charge a 3% International Service Assessment fee for every transaction that is run outside of the United States, including ATM transactions. The fee will be assessed on all cards, including ATM cards. This fee is listed...
Yes, your First Interstate Bank Mastercard® can be linked to your checking account for overdrafts. Transfers occur in $50 increments and there are no set-up charges. There is a $10 transfer fee for credit card transfers up to $50 or a $19...
There is no annual fee associated with the First Interstate Bank's FirstRewards World Mastercard® and the Platinum Mastercard®. There is an annual fee of $39.00 associated with First Interstate Bank's Gold Mastercard® and...
You must call First Interstate Bank Credit Cards at 1-855-342-3400 immediately upon receiving your statement and discuss this with a representative. They will be able to provide you with more details of this charge. If this does not clarify the...
Log on to www.MyCardStatement.com and select the option "Transactions", then "Find Transactions." You can choose the date range of the transactions needed, and even download into Excel. Call Credit Cards at...
Log on to www.MyCardStatement.com and select the option "Statements", then "Delivery Options" and choose "Paperless." Paper statements will be discontinued, and you will receive an email each month when your electronic statement is ready to...
Cash advances can be made in two ways. You can get cash at any ATM, 24 hours a day, 7 days a week. When using an ATM, a PIN is required. Cash advances can also be requested and processed at any financial institution. Please review your terms and...
A PIN is automatically mailed to you when the account is opened. For your convenience you may choose to change your current PIN by calling 1-866-297-3408 and providing your existing PIN. Once updated, the new PIN will be ready for immediate use....
A replacement card will automatically be sent to you a month before the expiration date. When you receive the new card, cut up the expired card and call 800-456-6870 for consumer cards or 833-498-2462 for business cards to activate your new card....
The activation process is a security measure; it lets us know you have safely received your card. When you call to activate a card, you will be required to verify your identity by answering a few questions. This helps to ensure someone else did...
Yes. Contact Payment Services at 1-888-833-3454 (M-F, 8am-5pm MST) or talk to your local banker to get automatic payments set up. You can also set up automatic payments by accessing your account online at www.mycardstatement.com
All credit card payments accepted at a branch will be credited to your account on the same business day the payment is received. Your credit line will be made available within two business days.
We cannot accept balance transfers online at this time. Visit your local branch or call Payment Services at 888-833-3454, option 3, 8:00 a.m. to 6:00 p.m. MT (7:00 a.m. to 5:00 p.m. PT). We will take your balance transfer request over the phone.
Including mailing time, the complete process takes 7-10 days. You will need to continue paying on the account until the transfer is complete, to keep it current.
Send a copy of your marriage license or divorce decree along with a written, signed request to have your name changed. Requests can be emailed to creditcards@fib.com or mailed:
Payment Services
First Interstate Bank
PO Box 30918
Billings, MT 59116
Yes. Contact the Credit Card Division to add an authorized user or joint account holder to a consumer account. Business accounts must have a separate account number for each cardholder.
Please call Payment Services at 1-888-833-3454 to receive a form. The authorized user will be issued a card in his or her name and receive it in 7-10 business days. Please note: The authorized user will not be responsible for payments on the...
Cardholders will need to complete and sign the consumer credit card application to add an additional cardholder. Please note on the application that “Joint cardholder is to be added to account ending in XXXX.” Send this application to...
Your banker must send a written request to Payment Services. After the request is approved by Payment Services, the amount owed on the secured card account will be subtracted from the CD and the remainder will be reimbursed to you. The credit...
Yes. online bill pay is a free service.To enroll or make a payment, log on to www.MyCardStatement.com. These additional features are also available: credit card account summary information, online credit card statement, download data into...
Mail:
First Interstate Bank
PO Box 35138
Seattle, WA 98124-5138
Online: www.mycardstatement.com
ACH Payments: Set up through your local branch or our customer service line toll free at 1-888-833-3454 option #3.
Transactions can be accessed for the last 18 months at www.MyCardStatement.com. Please call 1-888-833-3454 option #3 if you need transaction information prior to the last 18 months. If research is needed a $20 per hour research fee will be...
If you know you are going to be traveling, it is recommended that you contact Payment Services at 888-833-3454, option 3, 8:00 a.m. to 6:00 p.m. MT (7:00 a.m. to 5:00 p.m. PT) and inform us of the dates and areas of travel and a phone number...
Call us immediately to report the card’s loss or theft at 888-833-3454, option 2. We will close the account and issue new cards.
Report a Lost / Stolen Card
You can see a complete list of travel, gift card, charity donations, merchandise and local rewards at rewards.firstinterstate.com. Rewards may be redeemed online or by telephone at 1-888-216-2893.
