No. Contactless cards employ near-field communication technology (NFC), which has a radio antenna that transmits account information, and work by waving or tapping your card in front of a device. Chip cards must be inserted face-up into a...
When traveling outside the U.S., some card readers at unattended terminals (such as public transportation kiosks and gas pumps) will require a PIN. In these situations, enter your credit card PIN.
Depending on location, some international...
Your credit card is a Chip and Signature card, so in most instances, you should not need a personal identification number (PIN) to make purchases with your card. When traveling outside the U.S., a PIN will be required on your card when used at an...
EMV (Europay, Mastercard, or Visa) chip card technology provides an additional layer of security to help reduce certain types of fraud resulting from data breaches. It does not, however, prevent a data breach.
Yes. Chip cards are only secure in face-to-face transactions that take place on chip enabled point-of-sale (POS) terminals. Merchants that do not have chip enabled POS terminals place the chip card at the same risk of being compromised...
A chip card looks just like a traditional card with an embedded chip in addition to the standard magnetic stripe on the back of the card. In locations where a merchant is able to accept the chip card, you will insert your chip card into the...
Most U.S. merchants accept EMV (Europay, Mastercard, or Visa) chip card transactions. Chip technology is used in over 130 countries worldwide, including Canada, Mexico, and the United Kingdom, so you will see greater acceptance when traveling...
Mastercard® will charge a 3% International Service Assessment fee for every transaction that is run outside of the United States, including ATM transactions. The fee will be assessed on all cards, including ATM cards. This fee is listed...
Yes, your First Interstate Bank Mastercard® can be linked to your checking account for overdrafts. Transfers occur in $50 increments and there are no set-up charges. There is a $10 transfer fee for credit card transfers up to $50 or a $19...
There is no annual fee associated with the First Interstate Bank's FirstRewards World Mastercard® and the Platinum Mastercard®. There is an annual fee of $39.00 associated with First Interstate Bank's Gold Mastercard® and...
You must call First Interstate Bank Credit Cards at 1-855-342-3400 immediately upon receiving your statement and discuss this with a representative. They will be able to provide you with more details of this charge. If this does not clarify the...
Log on to www.MyCardStatement.com and select the option "Transactions", then "Find Transactions." You can choose the date range of the transactions needed, and even download into Excel. Call Credit Cards at 855-342-3400 for...
Log on to ezcardinfo.com and select the option "Statements", then "Delivery Options," and choose "Paperless." Paper statements will be discontinued, and you will receive an email each month when your electronic...
We cannot accept balance transfers online at this time. Visit your local branch or call Payment Services toll-free at 888-833-3453, option 3, Monday through Friday, 8:00 a.m. to 6:00 p.m. Mountain Time. We will take your balance transfer...
Including mailing time, the complete process takes 7 to 10 days. You must continue paying on the account until the transfer is complete to keep it current.
Please call Payment Services at 888-833-3454 to request a consumer credit card application to add cardholders. Complete and sign the form. Please note on the application that “Joint cardholder is to be added to the account ending in...
Cash advances can be made in two ways:
You can get cash at any ATM, 24 hours a day, 7 days a week. When using an ATM, a PIN is required.
Cash advances can also be requested and processed at any financial institution. Please review your terms...
A replacement card will automatically be sent to you a month before expiration. When you receive the new card, cut up the expired card and call 800-456-6870 for consumer cards or 866-333-4761 for business cards to activate your new card....
All credit card payments accepted at a branch will be credited to your account on the same business day the payment is received. Your credit line will be made available within two business days.
The activation process is a security measure; it lets us know you have safely received your card. When you call to activate a card, you will be required to verify your identity by answering a few questions. This helps to ensure someone else did...
Please call Payment Services at 888-833-3454 to request a consumer credit card application to add an authorized user. Complete and sign the form. The authorized user will be issued a card in his or her name and receive it in 7 to 10 business...
Send a copy of your marriage license or divorce decree along with a written, signed request to have your name changed. Requests can be emailed to creditcards@fib.com or mailed:
Payment Services
First Interstate Bank
PO Box 30918
Billings, MT 59116
Yes. Contact the Credit Card Division to add an authorized user or joint account holder to a consumer account. Business accounts must have a separate account number for each cardholder.
You can see a complete list of travel, gift card, charity donations, merchandise and local rewards at rewards.firstinterstate.com. Rewards may be redeemed online or by telephone at 1-888-216-2893.
Yes. To set up automatic payments, contact your local branch or call Payment Services toll-free at 888-833-3453, option 3, Monday through Friday, 8:00 a.m. to 6:00 p.m. Mountain Time. You can also set up automatic payments by...
Yes. Online bill pay is a free service. To enroll or make a payment, log on to www.MyCardStatement.com. These additional features are also available: credit card account summary information, online credit card statement, download data into...
Transactions can be accessed for the last 18 months at www.MyCardStatement.com. Call Payment Services toll-free at 888-833-3453, option 3, Monday through Friday, 8:00 a.m. to 6:00 p.m. Mountain Time, if you need transaction information...
Mail:
First Interstate Bank
PO Box 35138
Seattle, WA 98124-5138
Online: www.mycardstatement.com
ACH Payments: Set up through your local branch or call Payment Services toll-free at 888-833-3453, option 3, Monday through Friday, 8:00 a.m. to...
If you know you will be traveling, call Payment Services toll-free at 888-833-3453, option 3, Monday through Friday, 8:00 a.m. to 6:00 p.m. Mountain Time, to inform us of the dates and areas of travel and a phone number where you can be...
Call us immediately to report the loss or theft of a card. We will close the account and issue new cards. Call Payment Services toll-free at 888-833-3453, option 3, Monday through Friday, 8:00 a.m. to 6:00 p.m. Mountain Time. After...
