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Frequently Asked Questions

Filter by Service: Credit Cards (Personal)

Do personal credit card FirstRewards points expire?

Points do not expire unless account is closed or inactive after 365 days. This means, if you do not have any transactions on your Account or incur any fees on your Account for 365 days, your Point balance will be reduced to zero at the end of...

What should I do if my personal credit card is lost or stolen?

Call us immediately to report the loss or theft of a card. We will close the account and issue new cards. Call Payment Services at 855-342-3400.

Will my personal credit card work if I am traveling?

If you know you will be traveling, call Payment Services at 855-342-3400, to inform us of the dates and areas of travel and a phone number where you can be reached. This will ensure continued access to your account while you are traveling. If...

How can I make payments to my personal credit card?

Mail: First Interstate Bank PO Box 35138 Seattle, WA 98124-5138 Online: At your local branch or by calling Payment Services at 855-342-3400.

Can I view my personal credit card information online?

Yes. You can view your phone number and address in the online tool. You can also view transactions, statements, dispute charges, request balance transfers, set alerts, and make payments online at

How far back can I view my personal credit card transactions online?

Transactions and statements can be accessed for the last 18 months at Call Payment Services at 855-342-3400 if you need transaction information prior to 18 months. If research is required, a $20 per hour...

Can I pay my personal credit card bill online?

Yes. Paying your bill online is a free service. To enroll or make a payment, log on to These additional features are also available: credit card account summary information, online credit card statement, download data...

Can I set up automatic bill pay to pay my personal credit card?

Yes. You can set up automatic payments by accessing your account online at You can also set up automatic payments by contacting your local branch or emailing

How do I redeem my personal credit card FirstRewards points?

You can see a complete list of travel, gift card, charity donations, merchandise, and cash back/statement credit options at Rewards may be redeemed online or by telephone at 833-251-6403. View our User...

Can I view current personal credit card account opening disclosures?

Yes. You can view current account opening disclosures online.

How do I change my name on my personal credit card account (due to marriage or divorce)?

Send a copy of your marriage license or divorce decree along with a written, signed request to have your name changed. Requests can be emailed to or mailed to the following address: Payment Services First Interstate Bank PO...

How do I add an authorized user to my personal credit card?

Please call Payment Services at 855-342-3400 to request a consumer credit card application to add an authorized user. Complete and sign the form. The authorized user will be issued a card in his or her name and receive it in 7 to 10 business...

How long does it take personal credit card payments to post once they are received at the branch?

All credit card payments accepted at a branch will be credited to your account on the same business day the payment is received. Your credit line will be made available within two business days.

Why do I need to activate my new personal credit card?

The activation process is a security measure; it lets us know you have safely received your card. When you call to activate a card, you will be required to verify your identity by answering a few questions. This helps to ensure someone else did...

What do I do when my personal credit card expires?

A replacement card will automatically be sent to you a month before expiration. When you receive the new card, cut up the expired card and call 800-456-6870 for consumer cards (or 866-333-4761 for business cards) to activate your new card....

How can I get cash with my personal credit card?

You can get cash at any ATM, 24 hours a day, 7 days a week. When using an ATM, a PIN is required. Cash advances can also be requested and processed at any financial institution. Please review your terms and disclosures regarding fee and rate...

How long does it take to process a balance transfer to my personal credit card?

Including mailing time, the complete process takes 7 to 10 days. You must continue paying on the account until the transfer is complete to keep it current.

Can I transfer personal credit card balances online?

Yes, you can log into to request a balance transfer to your First Interstate credit card.

How do I request to receive my personal credit card statements electronically and not in the mail?

Log into and select the option "Statements," then "Delivery Options," and choose "Paperless." Paper statements will be discontinued, and you will receive an email each month when your...

How do I get a listing of all my personal credit card transactions for last year for taxes?

Log into and select the option "Transactions," then "Find Transactions." You can choose the date range of the transactions needed, and even download into Excel. You can also utilize the...

How do I dispute a charge on my personal credit card?

The quickest way to dispute a transaction is to log into and click the charge that you want to dispute. You can also call First Interstate Bank Credit Cards at 855-342-3400 immediately upon receiving your statement and discuss...

Do all personal credit cards have an annual fee?

There is no annual fee associated with the First Interstate Bank's FirstRewards World Mastercard® and the Platinum Mastercard®. There is an annual fee of $24.00 associated with First Interstate Bank's Secured Mastercard®.

Can I link my personal credit card to my personal checking account for overdraft protection?

Yes, your First Interstate Bank Mastercard® can be linked to your checking account for overdrafts. Transfers occur in $50 increments and there are no set-up charges. There is a $5 transfer fee for credit card transfers. Stop by your local...

Can I keep my personal credit card FirstRewards points if I close my account?

No, all FirstRewards points will be forfeited upon account closure.

How can I request a personal credit card line increase?

Contact First Interstate Bank Credit Cards at 855-342-3400 to speak with a representative.

What are the foreign/conversion fees when my personal credit card is used outside the United States?

Mastercard® will charge a 3% International Service Assessment fee for every transaction that is run outside of the United States, including ATM transactions. The fee will be assessed on all cards, including ATM cards. This fee is listed...

Do I need a personal identification number (PIN) to make a purchase with my chip or contactless credit card?

Your credit card is a Chip and Signature card, so in most instances, you should not need a personal identification number (PIN) to make purchases with your card. When traveling inside or outside the U.S., a PIN may be required on your card when...

How do I request a contactless card if I don’t have one yet?

Call the Payment Services department at 855-342-3400 to speak with a representative.

What are the benefits of a Contactless card?

Security – Contactless provides EMV-grade security. Speed – Contactless check out is 10x faster than other in-person payment methods. Touch-free Convenience – Pay with a tap of your card to avoid touching surfaces at checkout.

Is a Contactless card secure?

Yes. Contactless have the same multiple layers of security as EMV chip-embedded cards. Cards are secure because each transaction generates a unique one-time code to prevent fraud.

Can a contactless credit card still be swiped or inserted?

Yes. Whether you see of the contactless symbol icon ( which resembles four nested right parentheses of increasing size) or not at the merchant, you can still swipe or insert your card.

Are there instances where I could experience issues using my credit card abroad?

When traveling inside or outside of the U.S., some card readers at unattended terminals (such as public transportation kiosks and gas pumps) may require a PIN. In these situations, enter your credit card PIN.

Is an EMV chip credit card the same as contactless payment?

No. Contactless cards employ near-field communication technology (NFC), which has a radio antenna that transmits account information, and work by waving or tapping your card in front of a device. Chip cards must be inserted face-up into a...