Former Bank of the Cascades Clients:

If you haven’t already, be sure to update the phone number for First Interstate Bank’s Client Contact Center (1-855-342-3400). The phone numbers previously used to access Bank of the Cascades’ Customer Support Center will not work as of March 6, 2018.

Personal Debit/ATM Cards

What should I do if I see a debit card transaction on my statement that I did not do? Wrong amount? Double charged?

Category: Personal   Service: Debit/ATM Cards | Updated: August 6th, 2015

Answer:

Contact your local branch for more information. Merchants may process under different names. The bank may be able to provide more information on the transaction and provide contact information for the merchant.

Any transaction(s) in question can be disputed. The dispute forms can be found on the internet site, or filled out at your local branch.

Debit Card Dispute Form

Learn more about Debit/ATM Cards


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