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Personal Debit/ATM Cards

Why can I use my debit card when the clerk keys the information in, but doesn't work when I swipe it?

Category: Personal   Service: Debit/ATM Cards | Updated: August 6th, 2015

Answer:

If your debit card is accepted when it is keyed in, but not when it is swiped, the problem is with the magnetic strip. There is damage to the strip that will not allow it to be read by a swipe. Please call your local branch or our toll free number at 1-888-833-3455 (24 Hour Number) for a replacement card.

Learn more about Debit/ATM Cards

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