Personal Debit/ATM Cards

Answer:

There are several reasons your debit card might not work, including the following:

• The card is not activated.
• The card is bent.
• The card strip is damaged.
• A suspect transaction has resulted in a temporary hold placed on the card.
• The card is compromised, and a temporary hold is placed on the card.
• Trying to pull from an account not attached to the card.
• Merchant processor problem.

For more information on why your debit card is not working, contact your local branch or the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 10:00 a.m. to 2:00 p.m. Mountain Time.

Learn more about Debit/ATM Cards