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Personal Debit/ATM Cards

Why is my debit card not working?

Category: Personal   Service: Debit/ATM Cards | Updated: April 4th, 2023


There are several reasons your debit card might not work, including the following:

  • The card is not activated.
  • The card is bent.
  • The card strip is damaged.
  • A suspect transaction has resulted in a temporary hold placed on the card.
  • The card is compromised, and a temporary hold is placed on the card.
  • Trying to pull from an account not attached to the card.
  • Merchant processor problem.

For more information on why your debit card is not working, contact your local branch or the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 10:00 a.m. to 2:00 p.m. Mountain Time.

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