Suspicious Phone Call | First Interstate Bank

Vishing: Caller ID Fraud

Vishing is a form of phishing that occurs over Voice Over Internet Protocol (VOIP) connections. In a vishing scam, a person receives a phone call that appears to be coming from a legitimate source, such as a bank or credit card company. The caller identification on the victim's phone will show a legitimate business name and number when, in fact, a criminal is really making the call. The criminal will pose as a representative of the company and ask the victim to confirm account details and other sensitive information, thereby illegally obtaining sensitive financial and personal information that can be fraudulently used.

Don't rely on caller ID.

Scammers can make any number or name appear on your caller ID. Even if your phone shows your bank calling, it could be anyone. Always be wary of incoming calls.

Never give sensitive information.

Never share sensitive information like your bank password, PIN, or a one-time login code with someone who calls you unexpectedly —even if they say they're from your bank. Banks may need to verify personal information if you call them, but never the other way around.

Watch out for a false sense of urgency.

Scammers count on getting you to act before you think, usually by including a threat. Banks never will. A scammer might say, "Act now, or your account will be closed," or even, "We've detected suspicious activity on your account" — do not give in to the pressure.

Hang up — even if it sounds legit.

Whether it's a scammer impersonating your bank or a real call, stay safe by ending unexpected calls and dialing the number on the back of your bank card instead.

Get scam smart.

Learn more at BanksNeverAskThat.com, follow #BanksNeverAskThat on social media for quick tips, or speak with your trusted banking representative about steps you can take to protect your accounts

If you believe you have been the victim of fraud, here’s how to report suspicious activity.