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Report Lost or Stolen Card

To report a lost or stolen card, select your card and call the number provided. Please have your card number handy. You can find this number on an existing statement.

Select Your Card

VISA® Credit Cards

Service Number Hours
Customer Support 1-888-833-3453 M-F, 8am-5pm MST
After Hours Support 1-866-317-0355 24 Hour Number
Fraud Service 1-800-854-1557 24 Hour Number
Lost/Stolen Credit Cards 1-866-839-3485 24 Hour Number

VISA® Business Advantage

Service Number Hours
Customer Service 1-800-382-4038 24 Hour Number
FIB Cust. Service 1-888-833-3453 M-F, 8am-5pm MST
Fraud Service 1-800-854-1557  

Debit Card, ATM Cards, and other Special Issue Cards

Service Number Hours
Customer Support 1-888-752-3332 M-F, 7:30am-6pm MST
Lost/Stolen Debit Card 1-800-342-6599 24 Hour Number

VISA® Gift & Travel Cards

Service Number Hours
Customer Support 1-866-496-6183 24 Hour Number
After Hours Support 1-866-496-6183 24 Hour Number
Fraud Service 1-866-496-6183 24 Hour Number
Lost/Stolen Credit Cards 1-866-496-6183 24 Hour Number

MasterCard® Credit Cards

Service Number Hours
Customer Support 1-888-833-3453 M-F, 8am-5pm MST
After Hours Support 1-866-317-0355 24 Hour Number
Fraud Service 1-800-854-1557 24 Hour Number
Lost/Stolen Credit Cards 1-866-839-3485 24 Hour Number

VISA® Credit Cards

Service Number Hours
Customer Support 1-888-833-3454 M-F, 8am-5pm MST
Falcon Fraud Service (US) 1-800-437-9392 24 Hour Number
Falcon Fraud Service (Non US) 1-727-227-2447 24 Hour Number
Card Activation 1-800-456-6870 24 Hour Number

MasterCard® Credit Cards

Service Number Hours
Customer Support 1-888-833-3453 M-F, 8am-5pm MST
Falcon Fraud Service (US) 1-800-437-9392 24 Hour Number
Falcon Fraud Service (Non US) 1-727-227-2447 24 Hour Number
Card Activation 1-866-333-4761 24 Hour Number

Before You Travel

Help us protect your account by notifying the bank before you travel outside of your normal shopping area. To avoid a disruption in your card use, please let us know the dates and locations of your travel so we can better monitor debit and credit card activity on your account.

Debit or ATM cards: 1-888-752-3332

Personal Credit Cards: 1-888-833-3454

Business Credit Cards: 1-888-833-3453

Other Important Links