MasterCard Phone Scam

First Interstate Bank has received notification that some customers are receiving automated phone calls from a caller pretending to be MasterCard.
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Report Fraud Activity

First Interstate Bank has a policy of NEVER asking a customer for personal financial information such as account numbers, balances, PINs, or credit card numbers via email.

Be prepared to be asked about the specific website address or email address you believe to be suspicious.


Contact our First Interstate Security Department

Forward any suspicious email and websites

Online Contact Form

Use our online contact form

Identity Theft

Identity theft and identity fraud are terms used to refer to all types of crime in which someone wrongfully obtains and uses another person's personal data in some way that involves fraud or deception, typically for economic gain.

If you think you have become a victim of identity theft, follow these steps.

Contact First Interstate's Security Department

Contact our security department at 1-866-212-4711 to report any fraudulent activities on your First Interstate Bank accounts.

Contact Other Creditors

Contact your other creditors, including credit card and phone companies, banks, and other lenders, to notify them of potential fraud. Close any accounts that have been breached and reopen them with new account numbers and passwords. Do not use your Social Security Number as a username or password.

File a Police Report

Contact your local police department if you suspect that your personal information was stolen. A police report may lend credibility to your case when dealing with creditors, who may require proof of criminal activity.

Report to the Federal Trade Commission (FTC)

Call the FTC hotline at 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor.

Contact the Major Credit Bureaus

Contact the major credit bureaus and request they place a short or long-term "fraud alert" on your credit file. This alert requires creditors to verify your identity before opening any new accounts in your name or changing any existing accounts.

  • Equifax: 1-800-685-1111 or
  • Experian: 1-888-397-3742 or
  • TransUnion: 1-800-916-8800 or

Contact any other agencies as appropriate.

  • Postal Inspection Service: If you believe your mail was stolen or redirected, notify your local post office.
  • Social Security Fraud Hotline: 1-800-269-0271. If you suspect someone is using your Social Security number for fraudulent purposes, call the hotline.
  • Department of Motor Vehicles (DMV): If you believe someone is trying to get a driver's license or identification card using your name and information, contact your local DMV.

Review all Accounts

Since identity theft takes time to resolve, you should continue to review all charges and transactions appearing on account statements and online. Immediately report any discrepancies.