Call 1-855-306-3349 for assistance; representatives are available from 7:30 a.m. to 6:00 p.m. MDT.
First Interstate Bank has a policy of NEVER asking a customer for personal financial information such as account numbers, balances, PINs, or credit card numbers via email.
Be prepared to be asked about the specific website address or email address you believe to be suspicious.
Contact our First Interstate Security Department
Forward any suspicious email and websites
Use our online contact form
Identity theft and identity fraud are terms used to refer to all types of crime in which someone wrongfully obtains and uses another person's personal data in some way that involves fraud or deception, typically for economic gain.
If you think you have become a victim of identity theft, follow these steps.
Contact our security department at 1-866-212-4711 to report any fraudulent activities on your First Interstate Bank accounts.
Contact your other creditors, including credit card and phone companies, banks, and other lenders, to notify them of potential fraud. Close any accounts that have been breached and reopen them with new account numbers and passwords. Do not use your Social Security Number as a username or password.
Contact your local police department if you suspect that your personal information was stolen. A police report may lend credibility to your case when dealing with creditors, who may require proof of criminal activity.
Call the FTC hotline at 1-877-ID THEFT (1-877-438-4338) to speak with a trained identity theft counselor.
Contact the major credit bureaus and request they place a short or long-term "fraud alert" on your credit file. This alert requires creditors to verify your identity before opening any new accounts in your name or changing any existing accounts.
Since identity theft takes time to resolve, you should continue to review all charges and transactions appearing on account statements and online. Immediately report any discrepancies.