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Fraud Alerts

Is fraud alert service available 24 hours a day, or will I only receive alerts during a certain time of day?

Service: Fraud Alerts | Updated: April 4th, 2023

Answer:

Yes. We monitor for fraud on your First Interstate Bank debit and credit cards 24 hours a day, seven days a week. 

If fraud is detected on your card, you will first receive a text message notification. Texts are sent from 7:00 a.m. to 10:00 p.m. in the cardholder’s time zone.

If we do not have your mobile device number on file or you do not respond to the text alert within 30 minutes, you will receive a phone call from our Customer Support Center. Calls are made from 8:00 a.m. to 9:00 p.m. in the cardholder’s time zone.

If you do not respond to the text or phone call, you will receive an email. Emails are sent 24 hours a day, seven days a week. 

Learn more about Fraud Alerts

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