Earlier this summer, First Interstate Bank began exclusively offering Mastercard debit card products to our personal and business customers.
As part of this transition, existing First Interstate Bank VISA® debit cardholders received new Mastercard debit cards in the mail during the month of July. Reissued cards include Debit Mastercard®, World DebitTM Mastercard® (replaces the VISA® Platinum Card), Business Debit Mastercard®, and Health Savings Account Debit Mastercard®. ATM cards will be reissued during the month of August. If you have not already done so, please activate your new Mastercard by calling 1-877-861-3478. As of September 15, 2013, your VISA® CheckCard will no longer work. If you have not yet received your new Mastercard, please contact Customer Support at 1-888-833-3451.
We recognize that you may have concerns about this transition. We welcome you to contact your local branch or our Customer Support center at 1-888-752-3332 Monday-Friday, 7:30am-6pm MST with any questions you may have.
Frequently Asked Questions:
How do I activate my new Mastercard®?
To activate your new card, simply follow the instructions on the sticker on the front of your new Mastercard debit card.
When will my existing card be discontinued?
Existing cards will cease to function as soon as you activate your new card or on September 15, 2013 – whichever comes first.
Can I keep my old card instead?
No, your existing VISA debit card is being discontinued, so it will cease to function as soon as you activate your new card or on September 15, 2013, whichever comes first.
What should I do if my card is sent to a different address than where I currently reside?
If your new debit card is mailed to the incorrect address, please contact your local branch and they can assist you.
What should I do about charges automatically billed to my old card?
After you receive your new card, you must provide your new card number and expiration date to companies (like online service providers, newspapers, or the phone company) that automatically bill your card.