Fraudulent Call Alert

A recent scam has been brought to our attention in which fraudsters call clients pretending to be First Interstate or Mastercard employees asking for their PIN or social security number. Do NOT share this information with anyone. Please note, neither First Interstate nor Mastercard will ever ask for this information over the phone. For questions, please call our Client Contact Center at 1-855-342-3400.

System Requirements

We are dedicated to providing you an accessible website that is viewable in the various technologies you use. Please review our system requirements to ensure your devices meet these requirements.

Remote Deposit Requirements

Remote Deposit System Equipment Specifications and Requirements:
Before installing the Remote Deposit System, a pre-assessment inventory of Customer’s computer should be done to ensure it has enough hard drive space and memory available, the proper third-party applications and patches are installed, and all other necessary components are verified before beginning installation. Customer should use the following list to verify the computer requirements.

Minimum Client PC Requirements

Browser

  • Windows: Internet Explorer 11, Chrome, Firefox, or Edge
  • Mac: Safari 7 - 10

Hardware

  • 2 GB free disk space (minimum requirement)
  • 2.0 GHz processor (minimum requirement)
  • One available USB 2.0 Port

Software

  • Adobe Acrobat Reader (Version 3.0 or higher)

Network Connectivity

  • Internet connection, 512Kb up/down (minimum recommended speed)

Operating System

  • Windows: Microsoft Windows 7, 8, or 10
  • Mac: Mac OS X 10.11 El Capitan, Mac OS X 10.10 Yosemite, or Mac OS X 10.9 Mavericks

Login Rights

The following rights are required to access the relevant functions for remote deposit.

  • Administrator Rights: Users will require local administrator access to the workstation to install the security policy, activate computer and perform first-time capture.