Frequently Asked Questions

How do I enroll for account alerts?

How do I update my mobile phone number so I can continue receiving account alerts?

How do I change my account alert settings?

How do I stop receiving account alerts?

When will the survey be issued?

Is this survey a phishing attempt?

Who is Qualtrics?

I didn’t receive a survey. How can I participate?

When will the survey end?

How will the survey results be shared?

How will the survey results be used?

What happens to my answers after I complete the survey?

How long will it take to complete the survey?

Is the survey confidential?

What are the focus areas of the survey?

How will I receive the survey?

Who is selected to participate in the survey?

Why should I complete the survey?

Why did I receive a survey?

How do I apply for a personal loan?

Where can I mail my Consumer loan payment?

I made a duplicate payment on my Consumer loan. What happens to the extra payment?

What are my options for sending payoff funds on my Consumer loan?

I overpaid on my Consumer loan. Where is my refund?

How do I setup automatic loan payments for my Consumer loan?

How can I make a one-time payment within online banking to my Consumer loan?

How do I obtain a payoff quote for my Consumer loan?

What do I need to do to get prequalified for a personal loan?

Do business credit card FirstRewards points expire?

Is there a limit to the number of FirstRewards points I can earn with a business credit card?

Can I pay my business credit card bill online?

Can I view my business credit card information online?

How do I set up spending alerts for my business credit card?

Do I need a personal identification number (PIN) to make a purchase with my chip or contactless credit card?

Will my business credit card work if I am traveling?

What are the benefits of a Contactless card?

How do I use Mastercard Easy Savings?

How can I make payments to my business credit card?

Can a contactless credit card still be swiped or inserted?

Is an EMV chip credit card the same as contactless payment?

How do I request a contactless card if I don’t have one yet?

How can I change the Personal Identification Number (PIN) associated with my business credit card?

Can I set up automatic payments to pay my business credit card?

How do I change the monthly due date on my business credit card bill?

How do airline redemptions for the FirstRewards program work?

Can business credit card FirstRewards points be redeemed for cash?

Can I keep my business credit card FirstRewards points if I close my account?

What should I do if my business credit card is lost or stolen?

Where can I learn more about the benefits on my business credit card?

What is Mastercard Easy Savings?

Is there a fee to register or join Mastercard Easy Savings?

Is a Contactless card secure?

Are there instances where I could experience issues using my credit card abroad?

Can I transfer personal credit card balances online?

How long does it take to process a balance transfer to my personal credit card?

How long does it take personal credit card payments to post once they are received at the branch?

Can I view current personal credit card account opening disclosures?

Do I need a personal identification number (PIN) to make a purchase with my chip or contactless credit card?

How far back can I view my personal credit card transactions online?

Do personal credit card FirstRewards points expire?

How do I change my name on my personal credit card account (due to marriage or divorce)?

How do I get a listing of all my personal credit card transactions for last year for taxes?

Will my personal credit card work if I am traveling?

How can I make payments to my personal credit card?

What are the benefits of a Contactless card?

Can a contactless credit card still be swiped or inserted?

What should I do if my personal credit card is lost or stolen?

Can I view my personal credit card information online?

Can I pay my personal credit card bill online?

Can I set up automatic bill pay to pay my personal credit card?

How do I redeem my personal credit card FirstRewards points?

How do I add an authorized user to my personal credit card?

What do I do when my personal credit card expires?

How can I get cash with my personal credit card?

How do I request to receive my personal credit card statements electronically and not in the mail?

How do I dispute a charge on my personal credit card?

Can I keep my personal credit card FirstRewards points if I close my account?

How can I request a personal credit card line increase?

Is a Contactless card secure?

Are there instances where I could experience issues using my credit card abroad?

If I'm traveling, do I still need to notify the First Interstate if I have set location controls on the FIB Debit Manager app?

Why are some pending debit card transaction amounts different than the actual amount?

I have debit card transactions on my account that I am not familiar with. Do I need to close my checking account?

I tried to use my card at an ATM, but it didn't work. Why?

Why does my debit card when the clerk keys in the information, but it doesn't work when I swipe it?

I gave my debit card number to a telemarketer.

The merchant is asking for the three security numbers on the back of my debit card, but mine wore off. What do I do?

What should I do if I see an inaccurate debit card transaction on my statement?

If I want to make a purchase that exceeds the daily limit on my debit card, who do I contact?

What are the daily limits on my debit or ATM card?

I just got a new debit card, and it's not working. Why?

Why is my debit card not working?

I am going to be traveling. Do I need to notify the Bank?

Will my debit card work outside of the United States?

How can I tell if a transaction on my statement belongs to my debit card?

What are the foreign/conversion fees when my debit card is used outside the United States?

What are the differences between an ATM and debit card?

What is a non-First Interstate Bank ATM fee?

Why do I see a $1.00 charge on my debit card when I spent more than that?

Can I have more than one account attached to my debit or ATM card?

Should I use my debit card to reserve a hotel room/rental car/etc?

Why did I get a new debit card?

My debit card is expiring this month. When will I receive a new card?

How do I dispute an unauthorized charge on my debit card?

How do I enroll for online statements?

Once I have enrolled for online statements, where do I locate them?

What are the fees associated with an escrow account?

Where can I make my escrow payments?

What is needed to set up an escrow account?

Does First Interstate Bank process escrow taxes or insurance premiums?

How do I update my contact information?

Is fraud alert service available 24 hours a day, or will I only receive alerts during a certain time of day?

Are debit and credit cardholders automatically enrolled to receive fraud alerts?

I don't have text messaging services. Can I still receive my fraud alerts via text?

Are there costs to receive my fraud alerts via text message?

I live in Canada. Can I receive text alerts?

Are there costs for responding to a text alert?

I would prefer not to receive text messages. Can I opt out?

I plan to travel out of the country. Will I be able to receive fraud alerts when I'm overseas?

If I receive an alert, am I automatically blocked from making further purchases with that debit or credit card?

If I verify that the transaction in question is valid, will you automatically unblock my account?

If a transaction is declined due to suspected fraud but I validate that I did in fact attempt to make the purchase, can I try to complete the purchase again?

What if my "yes" or "no" validation text response has a typo?

What is the cut-off time for transfers through mobile banking?

What is the cut-off time for using mobile check deposit?

How do I enroll for mobile banking?

Can I safely recycle or dispose of my mobile device if it has mobile banking information on it?

How do I change my mobile phone number?

What is a mobile banking short code?

After I deposit a check through mobile check deposit, how long should I keep the check?

What is the mortgagee clause for my mortgage loan?

How do I change my mailing address?

How can I request a payoff statement?

When will I receive my year-end interest statement?

Where do I mail my mortgage payment?

Can I make my monthly mortgage payment or principal only payments online

How do I set up automatic payments for my mortgage loan?

How do I sign up for paperless statements?

What is an escrow account, and how does it work?

How do I apply for a new mortgage loan?

What is my Loan-to-Value (LTV)?

Can I access my mortgage online?

I want to make a voluntary lump sum payment to satisfy my escrow shortage. How can I do that?

What information will I have to know when filling out the Switch Kit?

What information do I need to open a joint account online?

What do I need to open an account online?

I received an error “Invalid member number or SSN combination” while attempting to open an online account.

Can I change the information on my online account opening application?

Is there a maximum amount I can deposit online?

Is a minimum deposit required to open an account online?

Is my online account opening application secure?

Why is personal information required to open an account online?

When is the opening deposit processed for an account opened online?

What is a Switch Kit?

Who can use the Switch Kit?

Do I have to be a client to use the Switch Kit?

Do I have to have a Direct Deposit or Automatic Payment (ACH) to fill out the Switch Kit?

What do I need in order to view the forms?

What happens if my opening deposit is returned?

How do I transfer funds between my First Interstate Bank accounts?

How do I make a transfer from my First Interstate account to another financial institution?

Who can I contact if I need help?

How do I initiate a stop payment online?

How do I download my transaction information?

What is the First Interstate Bank routing number?

How do I change my password?

How do I view my account balances?

How do I view account transactions?

How do I change my email address?

How do I access my bill pay account?

Where is my account number on my check?

How secure is online banking?

How do I change my online banking security options?

How long is my transaction history maintained within online banking?

How do I contact customer support securely?

How do I hide an account from view on online banking?

How do I view my mortgage account within online banking?

How do I view my credit card within online banking?

How do I change my mailing address online?

How do I send money to another person using their email address, mobile number, or bank account information?

Without a check stub or a canceled check, how can I prove that I made a payment?

Who can I pay using personal online bill pay?

How do I remove or make changes to a payee?

How many days does it take for my payment to reach the payee?

How far in advance can I schedule a payment?

How do I set up a recurring bill payment?

How is the payment sent to my payee?

Can I cancel a scheduled bill payment?

How do I set up my payee for eBills?

How do I transfer funds between my First Interstate Bank accounts?

How do I change my email address?

Who can I contact if I need help?

How do I initiate a stop payment online?

How do I download my transaction information?

How do I change my password?

How do I view my account balances?

How do I view account transactions?

How do I access my bill pay account?

Where is my account number on my check?

What is the First Interstate Bank routing number?

How secure is Online Business Banking?

How long is my transaction history maintained within Online Business Banking?

How do I change my Online Business Banking security options?

How do I view my credit card within Online Business Banking?

How late in the day can I make a deposit and still get same-day credit?

What is Remote Deposit Capture, and what do I need to get started?

What are the benefits of Remote Deposit Capture?

Can a check be scanned and deposited twice?

Can my deposit information be transferred directly to my receivables software?

Since a deposit is processed by the bank using a check image, what do I do with the original paper check?