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ACH Schedule for Martin Luther King, Jr. Day

Online Business Banking ACH files must be received by Thursday, January 16, in order to settle before the upcoming federal holiday (Martin Luther King, Jr. Day). ACH files received on Friday, January 17, will not settle until Tuesday, January 21.

Personal Client Experience

What are the focus areas of the survey?

Category: Personal   Service: Client Experience | Updated: January 9th, 2024

Answer:

The survey seeks responses about how likely a client is to recommend First Interstate to friends or family, clients’ perceptions of resolved problems, and the ease of using our online and mobile banking services.

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We use Qualtrics Digital Experience Analytics (DXA) to gather digital analytics, session replay and behavioral heuristics. This helps us understand how you use our Products and how we can improve your experience. We only collect, use, and share session data in accordance with our Privacy Policy.