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ACH Schedule for Memorial Day

Business Online Banking ACH files must be received by Thursday, May 23, in order to settle before the upcoming federal holiday (Memorial Day). ACH files received on Friday, May 24, will not settle until Tuesday, May 28.

Personal Consumer Loans

I overpaid on my Consumer loan, where is my refund?

Category: Personal   Service: Consumer Loans | Updated: September 20th, 2023


If your loan was paid off and closed with excess funds, we will refund the over payment amount.

  • Funds received from an account at another financial institution will be held for 10 business days. After the hold period, a Disbursement Check will be made payable to the Owner/Signer(s) of the loan and mailed to the address on file.
  • If the funds were transferred from a First Interstate account, paid via wire, or paid in cash, we will process the refund the next business day. We will credit the Checking/Savings directly if it was internally transferred. If paid by wire or in cash, we will issue a Disbursement Check payable to the Owner/Signer(s) of the loan and mail it to the address on file.
  • If you would like to inquire on the status of your refund, please call our Client Contact Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 9:00 a.m. to 2:00 p.m. Mountain Time.

Learn more about Consumer Loans

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