Support Center

What can we help you with? Search our knowledge base for answers, but if you don't see what you're looking for feel free to contact us.

Filter by Service: Account Switch Kit (Personal)

What is a Switch Kit?

A Switch Kit is a free service that allows you to close an account with another financial institution and transfer the funds to a new account (this account must already be set up). You can also switch any direct deposits and automatic payments...

Who can use the Switch Kit?

Anyone who wants to switch funds from one financial institution to another financial institution.

Do I have to be a Customer to use the Switch Kit?

Yes, you do have to be a Customer so that we know where to send all of your payments, debits and funds.

I can't find my account number on my check, where is it?

Your account number is located at the bottom of your check. The routing number is the first number listed and it is 9 digits. The second set of numbers is your account number. The last number listed is the actual check number.

What information will I have to know when filling out the Switch Kit?

You will need to know the following: • Your current account number where you are transferring the funds from. • Your new account number where you are transferring the funds to. • Name, Address, Account Number of Direct Deposit...

Do I have to have a Direct Deposit or Automatic Payment (ACH) to fill out the Switch Kit?

No, you can simply just close out a current account and move the funds to a new account. The Direct Deposit and Automatic Payment (ACH) transfers are optional.

What do I do with the printed forms?

All the forms are clearly marked and you are also given a check list to assist you with the forms.

What do I need in order to view the forms?

The forms are displayed in Adobe PDF format. You can download a free version of this application in order to view the forms. If you do not have Adobe Acrobat Reader installed on your computer, you will need to download the reader.

Who can I contact if I need help?

Please contact First Interstate Bank with any questions at 888-752-3332.

Is my information secure?

Yes, your information is encrypted with 128 bit encryption.