Fraudulent Call Alert
A recent scam has been brought to our attention in which fraudsters call clients pretending to be First Interstate or Mastercard employees asking for their PIN or social security number. Do NOT share this information with anyone. Please note, neither First Interstate nor Mastercard will ever ask for this information over the phone. For questions, please call our Client Contact Center at 1-855-342-3400.
Under Federal law, you have certain rights related to resolving errors and requesting information about the servicing of your mortgage loan account. Servicing is the day-to-day management of your loan, including billing for amounts due, collecting and allocating payments, maintaining and disbursing funds from escrow accounts, maintaining property insurance coverage, pursuing collection and loss mitigation activities, including foreclosures and loan modifications, and reporting to management or investors.
This disclosure contains important information about your rights when you ask us to correct a servicing error or respond to your request for servicing information. These rights only apply to certain types of errors and information requests and there may be situations where they do not apply. Your request is referred to as a Notice.
You may submit your request orally and we will respond and assist you, but we are not required to follow all of the steps and timelines described below.
If you have questions about your rights, please contact your lender, local branch, or Mortgage Servicing at 1-866-295-1339 during business hours. We will respond to you no later than the next business day.