Fraudulent Call Alert
A recent scam has been brought to our attention in which fraudsters call clients pretending to be First Interstate or Mastercard employees asking for their PIN or social security number. Do NOT share this information with anyone. Please note, neither First Interstate nor Mastercard will ever ask for this information over the phone. For questions, please call our Client Contact Center at 1-855-342-3400.
This Electronic Fund Transfer disclosure does not apply to any accounts other than consumer accounts, as defined by Regulation E.
Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference.
Electronic Fund Transfers Initiated By Third Parties. You may authorize a third party to initiate electronic fund transfers between your account and the third party's account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third party transfers will require you to provide the third party with your account number and bank information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your bank and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers. Examples of these transfers include, but are not limited to:
Please also see Limitations on frequency of transfers section regarding limitations that apply to savings accounts.
Day & Night Telephone Banking - types of transfers - You may access your account by telephone 24 hours a day at 888-752-3341 using your personal identification number, a touch tone phone, and your account numbers, to:
Please also see Limitations on frequency of transfers section regarding limitations that apply to telephone transfers.
ATM Transfers - types of transfers and dollar limitations - You may access your account(s) by ATM, to:
MasterCard® debit cardholders may not exceed $2,500.00 in transactions per day in combination with ATM withdrawals. MasterCard® World debit cardholders may not exceed $5,000.00 in transactions per day in combination with ATM withdrawals.
Some of these services may not be available at all terminals.
In the event of security breach, fraud attempt, or other emergency, we may reduce, suspend, or cancel your ATM card limit without prior notice.
Please also see Limitations on frequency of transfers section regarding limitations that apply to ATM transfers.
Types of Debit Card Point-of-Sale Transactions - You may access your checking account(s) to purchase goods (in person, online, or by phone), pay for services (in person, online, or by phone), get cash from a merchant, if the merchant permits, or from a participating financial institution, and do anything that a participating merchant will accept.
Point-of-Sale Transactions - dollar limitations - Using your card:
In the event of security breach, fraud attempt, or other emergency, we may reduce, suspend, or cancel your debit card limit without prior notice.
Please also see Limitations on frequency of transfers section regarding limitations that apply to debit card transactions.
Currency Conversion and Cross-Border Transaction Fees. If you effect a transaction with your debit card in a currency other than US Dollars, MasterCard will convert the charge into a US Dollar amount. The MasterCard currency conversion procedure includes use of either a government-mandated exchange rate, or a wholesale exchange rate selected by MasterCard. The exchange rate MasterCard uses will be a rate in effect on the day the transaction is processed. This rate may differ from the rate in effect on the date of purchase or the date the transaction was posted to your account.
MasterCard charges us a Currency Conversion Assessment of 20 basis points (.2% of the transaction) for performing the currency conversion. In addition, MasterCard charges us an Issuer Cross-Border Assessment of 90 basis points (.9% of the transaction) on all cross-border transactions regardless of whether there is a currency conversion. As a result, we charge you a Currency Conversion fee of .2% and a Cross-Border Transaction fee of .9%. The Cross-Border Transaction fee is charged on all cross-border transactions regardless of whether is a currency conversion. A cross-border transaction is a transaction processed through the Global Clearing Management System or the MasterCard Debit Switch in which the country of the merchant is different than the country of the cardholder.
Advisory Against Illegal Use. You agree not to use your card(s) for illegal gambling or other illegal purpose. Display of a payment card logo by, for example, an online merchant does not necessarily mean that transactions are lawful in all jurisdictions in which the cardholder may be located.
Please see your cardholder agreement for additional information relating to the use of your debit card.
Online Banking Computer Transfers/Mobile Banking Transfers - types of transfers - You may access your account(s) by logging onto our website or through the browser on your mobile phone to:
Please also see Limitations on frequency of transfers section regarding limitations that apply to computer transfers.
Mobile Banking Fees and Charges: In addition to those fees and charges elsewhere described, if any, the following apply:
There is a $1.00 charge per item for each item deposited from your mobile phone into a checking or savings account.
Bill Payment - types of transfers - You may access your account(s) by logging onto our website or through the browser on your mobile phone to:
Please also see Limitations on frequency of transfers section regarding limitations that apply to Bill Payment transfers.
Bill Payment Fees and Charges: In addition to those fees and charges elsewhere described, if any, the following apply:
There is a $4.95 charge per month for the first 20 bills paid per month if you do not use a First Interstate Bank Regular, Preferred or Market Manager checking account as your account indicated for Bill Payment service. If you use a First Interstate Bank interest-bearing checking account as your Bill Payment indicated account, there is no charge for the first 20 bills paid per month. All Bill Payment users will be charged $.40 per payment in excess of 20 payments per calendar month. Bill Payment is free to all users for the first two calendar months of the service.
Limitations on frequency of transfers. In addition to those limitations on transfers elsewhere described, if any, the following limitations apply:
Except as indicated elsewhere, we do not charge for electronic fund transfers. Please refer to our separate Fee Schedule for additional information about fees.
Wireless Carrier Fees. Your wireless carrier may assess message fees, data rates, and other charges when you use your mobile phone. Please refer to your contract with your wireless provider for information about these fees.
ATM Operator/Network Fees. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).
Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
We will disclose information to third parties about your account or the transfers you make:
(a) Consumer liability.
• Generally. Tell us AT ONCE if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all of the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without your permission.
If you do NOT tell us within 2 business days after you learn of the loss or theft of your card, and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
(b) Contact in event of unauthorized transfer. If you believe your card and/or code has been lost or stolen, call or write us at the telephone number or address listed in this brochure. You should also call the number or write to the address listed in this brochure if you believe a transfer has been made using the information from your check without your permission.
Transfers made by terminal may be executed immediately. This means that a cash withdrawal or other debit transaction is immediately deducted from your account (there is no float). Additionally, you may have no effective ability to stop a payment made by terminal transfer.
In Case of Errors or Questions About Your Electronic Transfers. Call or write us at the telephone number or address listed in this brochure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
FIRST INTERSTATE BANK
ATTN: ATM OPERATIONS
P.O. BOX 30918
BILLINGS, MONTANA 59116-0918
Business Days: Monday through Friday
Excluding Federal Holidays
Phone: (406) 237-2745 - 8:00 AM - 5:00 PM Mountain Time.
Cash Card Network: 1-800-342-6599.
Client Support Center
Business Days: Monday - Friday, 7:30am to 7:00pm MT and Saturdays, 10:00am to 2:00pm Mountain Time.
Excluding Federal Holidays
MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST
As with all financial transactions, please exercise discretion when using an automated teller machine (ATM) or night deposit facility. For your own safety, be careful. The following suggestions may be helpful.