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Grinnell, Iowa, Branch is Open

Our Grinnell, Iowa, branch is experiencing some connectivity issues with its phone system, which we're working diligently to correct. In the meantime, the lobby and Drive Thru are full staffed and ready to serve your banking needs. Clients may also call our Sully branch at 641-594-4400 for assistance by phone. We apologize for the inconvenience and appreciate your patience.

Personal Debit/ATM Cards

Why is my debit card not working?

Category: Personal   Service: Debit/ATM Cards | Updated: April 4th, 2023

Answer:

There are several reasons your debit card might not work, including the following:

  • The card is not activated.
  • The card is bent.
  • The card strip is damaged.
  • A suspect transaction has resulted in a temporary hold placed on the card.
  • The card is compromised, and a temporary hold is placed on the card.
  • Trying to pull from an account not attached to the card.
  • Merchant processor problem.

For more information on why your debit card is not working, contact your local branch or the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 10:00 a.m. to 2:00 p.m. Mountain Time.

Learn more about Debit/ATM Cards

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