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Grinnell, Iowa, Branch is Open

Our Grinnell, Iowa, branch is experiencing some connectivity issues with its phone system, which we're working diligently to correct. In the meantime, the lobby and Drive Thru are full staffed and ready to serve your banking needs. Clients may also call our Sully branch at 641-594-4400 for assistance by phone. We apologize for the inconvenience and appreciate your patience.

Personal Debit/ATM Cards

I have debit card transactions on my account that I am not familiar with. Do I need to close my checking account?

Category: Personal   Service: Debit/ATM Cards | Updated: April 4th, 2023

Answer:

You do not need to close your checking account if the transactions were initiated on your debit card. You will, however, need to cancel your debit card if the transactions are unauthorized. Contact your local branch or the Client Support Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 10:00 a.m. to 2:00 p.m. Mountain Time, for further information.

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