Your feedback helps us improve the way we serve you.
From Sept. 21 through Oct. 9, 2026, First Interstate will invite clients to participate in our Annual Relationship Survey. The survey takes less than five minutes to complete and asks about your experience with us.
All First Interstate clients may receive an email invitation to complete the survey. The email will identify First Interstate as the sender, but the sender’s email address will include the domain “qemailserver.com”, the survey platform we use to collect responses.
The survey asks about topics such as:
- Overall satisfaction
- Client loyalty
- Digital banking
- Branch convenience
- Opportunities to improve your experience
Participation is voluntary. Survey responses are connected to each participant’s relationship with First Interstate and are not anonymous. We use the responses only for internal research and planning.
The survey will never ask for:
- Social Security numbers
- Account numbers
- Debit or credit card numbers
- Passwords or PINs
- Online Banking credentials
Please do not include sensitive personal or account information in your responses.
If you are unsure whether a survey invitation is legitimate, contact our Client Contact Center at 855-342-3400 or visit firstinterstate.com/support. Representatives are available Monday – Friday, 7:30 a.m. to 7:00 p.m. MT (6:30 a.m. to 6:00 p.m. PT) and Saturday, 9:00 a.m. to 2:00 p.m. MT (8:00 a.m. to 1:00 p.m. PT).
Survey responses help us:
- Understand client needs and expectations
- Identify opportunities for improvement
- Enhance products, services, and processes
- Improve the overall client experience
Feedback from past surveys has helped shape changes across the Bank. These include:
- The development of Orange Checking
- The introduction of Home Equity Lines of Credit
- Improvements to our digital experience
- Updates to the new account opening experience
If you receive an invitation, please take a few minutes to share your feedback. Your input helps us make informed decisions about how we can better support our clients and communities.
