Mobile Menu

Grinnell, Iowa, Branch is Open

Our Grinnell, Iowa, branch is experiencing some connectivity issues with its phone system, which we're working diligently to correct. In the meantime, the lobby and Drive Thru are full staffed and ready to serve your banking needs. Clients may also call our Sully branch at 641-594-4400 for assistance by phone. We apologize for the inconvenience and appreciate your patience.

Personal Consumer Loans

I made a duplicate payment on my Consumer loan, what happens to the extra payment?

Category: Personal   Service: Consumer Loans | Updated: September 20th, 2023

Answer:

If you made a duplicate payment to your loan in error, you will need to notify the Bank to request a refund. If you do not request a refund, the extra payment will go towards your next scheduled bill or towards your principal balance.

If you would like to request a refund for a duplicate payment, or verify how the extra payment was applied, please call our Client Contact Center at 855-342-3400 Monday through Friday, 7:30 a.m. to 7:00 p.m. Mountain Time, and Saturdays, 9:00 a.m. to 2:00 p.m. Mountain Time.

Learn more about Consumer Loans

Was this answer helpful?

Your feedback helps improve this answer.

Thank you, your feedback has been submitted.

Other Support Topics

Related Questions

View All FAQ’s for Consumer Loans