March 15, 2013
A phone scam is currently occurring whereby customers receive phone calls stating that their debit cards have been deactivated. An automated message tells customers that their debit cards have been locked, deactivated, or temporarily suspended. The automated message may also ask customers to press 1 to unlock the cards (or a similar request). The phone calls are usually generic, and they don’t specifically state that the customer’s First Interstate Bank debit card has been suspended; customers just usually assume that is the card in question.
Customers have also received calls claiming that their credit cards are expiring and requesting that the customers input their credit card numbers, expiration dates, and PINs. This is also a scam.
Customers report receiving calls from 787-335-0054, 203-262-1564, and 302-729-2500. These phone numbers have been involved in several other scams similar to this one. These numbers can quickly change, however, so you could be contacted from a different number.
If you receive a call such as this, please do not share your debit/credit card or personal information or comply with any of the caller’s requests. If possible, please write down the caller’s phone number and report it to your local First Interstate Bank branch or our Corporate Security office at 406-237-2702.