System Requirements

We are dedicated to providing you an accessible website that is viewable in the various technologies you use. Please review our system requirements to ensure your devices meet these requirements.

Business Mobile Banking

We've compiled a list of the most common questions to help provide support. Simply click on the individual issue listed below to see a solution. If there is a problem you are experiencing that isn't in this list, please call us toll-free at 1-888-752-3332 or use our online contact form.

 

supportProduct / Service Topics

What is Business Mobile Banking?

Business Mobile Banking is an Internet based service that delivers the convenience of online banking to your mobile device. Business Mobile Banking allows you to perform banking related transactions from your phone.


What services are available with Business Mobile Banking?

Business Mobile Banking allows the following types of services:

  • View account balances
  • View transaction history
  • View pending transactions
  • Make loan payments or advances
  • Review and approve transactions

What type of accounts can I access with Business Mobile Banking?

Business Mobile Banking will provide access to the same accounts that are accessible through Business Online Banking including your checking, savings, CD's and loans.


How much does it cost?

Business Mobile Banking is a free service. Regular account charges apply. Standard charges from your mobile device provider may apply for text messaging and web use. Please check with you mobile provider for details.


Is Business Mobile Banking secure?

Yes. All messages exchanged between the mobile device and server are encrypted with 128 bit encryption. The message is then transferred over the mobile provider’s network. Multifactor Authentication is achieved by the use of three input fields, including: Access ID, One Time Password (OTP) and PIN. This is the same technological approach that makes Internet Banking secure.


What is Multifactor Authentication (MFA) and what does it mean for Mobile Banking?

Multifactor Authentication ensures that even if someone learns the Access ID and Mobile PIN number of a customer, they will not be able to gain account access to Mobile Banking, as there is another authentication factor: A One Time Password: (OTP) sent during the customer’s last login. Without both levels of authentication, no access is possible.


What Mobile Devices are compatible with Mobile Banking?

Mobile devices must have Internet access and a browser that supports XHTML pages. Please contact your mobile service provider for specific questions relating to your mobile device.


Does Business Mobile Banking require any software to be loaded to the mobile device?

No. Business Mobile Banking is a browser based application that does not require any software to be loaded to the individual device.


What do I need to start using Business Mobile Banking?

You can start using Business Mobile Banking if you are:

  • Enrolled in Business Online Banking
  • Have at least one active business deposit or credit account
  • Have completed enrollment for Business Mobile Banking

How do I enroll in Business Mobile Banking?

Business Mobile Banking enrollment is completed through Business Online Banking from your personal computer. Once you are logged-in to Business Online Banking, choose "Options" then "Mobile Banking Enrollment" and complete the enrollment form. You will need to provide your mobile phone number. You should also have your mobile device available during the enrollment process.


How do I access Business Mobile Banking?

After enrollment a text message is delivered to the registered mobile device with a link to Business Mobile Banking. You can also access Business Mobile Banking from our mobile site https://mobile.firstinterstatebank.com.


What do I use for my Access ID?

The Access ID used for Business Mobile Banking is the same as the Access ID used for Business Online Banking.


What should I do if I do not receive a One Time Password (OTP) during the enrollment process?

You will need to start the enrollment process again. You should also have your mobile device available to ensure your correct mobile phone number has been entered during the enrollment process. You should also contact your mobile device provider to ensure your text messages are not being blocked.


What should I do if I delete my One Time Password (OTP) from my mobile device?

If your One Time Password (OTP) text message has been deleted from your mobile device, simply access https://mobile.firstinterstatebank.com from your mobile device. From the logon page a new "One Time Password" can be requested to deliver a new text message to the device to login.


What should I do if I forget my Business Mobile Banking PIN?

You can reset your Business Mobile Banking PIN through Business Online Banking from you personal computer. Once you are logged-in to Online Banking for business, choose “Options” then “Mobile Banking Enrollment.” Enter a new PIN in the “Mobile Banking Enrollment” form.


What should I do if I receive a new mobile device with the same mobile phone number?

You can simply access https://mobile.firstinterstatebank.com from you mobile device and request a new One Time Password (OTP). From the logon page a new "One Time Password" can be requested to deliver a new text message to the device to login.


What should I do if I receive a new mobile device with a new mobile phone number?

You will need to re-enroll. Business Mobile Banking enrollment is completed through Business Online Banking from your personal computer. Once you are logged-in to Business Online Banking, choose "Options" then "Mobile Banking Enrollment" and complete the enrollment form. You will need to provide your mobile phone number. You should also have your mobile device available during the enrollment process.


Who do I notify if I have lost my mobile device?

If your mobile device is lost or stolen, please immediately call Customer Support at 1-888-752-3332 M-F, 7:30am-6pm MST.


What if I want to cancel my Business Mobile Banking Service?

If you would like to cancel your Business Mobile Banking service, contact Customer Support at 1-888-752-3332 M-F, 7:30am-6pm MST.


Can I also receive Electronic Alerts on my mobile device?

Electronic Alerts are not yet available at this time.


Is Bill Pay available through Business Mobile Banking?

Business Bill Pay not is currently available through Business Mobile Banking.

Contact Form

Online Contact Form

Customer Support