Account Alerts

We've compiled a list of the most common questions to help provide support. Simply click on the individual issue listed below to see a solution. If there is a problem you are experiencing that isn't in this list, please call us toll-free at 1-888-752-3332 or use our online contact form.

 

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What are Personal Alerts?

Enroll in our Personal Alerts service through your I-Bank Personal Online Banking account and we will alert you via your mobile device or email account when specified activity occurs.


What delivery methods are available?

You can configure your Personal Alerts to be delivered via text message, mobile web, mobile app, and email. We also offer push notifications for iPhone users.


Is there a cost to use Personal Alerts?

Personal Alerts are a free service for our I-Bank Personal Online Banking customers. Regular account charges apply. Standard charges may apply for text messaging; please check with your mobile service provider for details.


Do I need to Enroll for Personal Alerts?

Yes, you do need to register to receive Personal Alerts. Login to I-Bank Personal Online Banking and click the "Mobile Banking/Alerts" tab. Once there, you can register your mobile device and configure the Alerts you'd like to receive.


Can I enroll for Personal Email Alerts without enrolling in Personal Mobile Banking?

Yes, during the Mobile Banking/Alerts enrollment process. Cancel out of the "Step 1 - Enter Details" screen. Go to the "Email" tab, add and verify your email address. Then go to the "Alerts" tab to configure your Alert settings.


What are the "Do Not Disturb" (DND) and "Suspend "settings?

Do Not Disturb - Allows you to set a time that you do not want to receive your Alerts. Alerts generated during a "Do Not Disturb" timeframe will be delivered once that timeframe has expired.

Suspend - Allows you to set a time period where Alerts will not be generated or sent.


Are Alerts sent in real-time?

All Alerts are considered "near real-time." Depending on when the triggering activity occurs, you should receive Alerts approximately 30 minutes after the activity.


If I change my mobile phone number, can I still receive the same Alerts?

Yes, but you will need to re-register your mobile device for Personal Alerts within I-Bank Personal Online Banking. Once there, click the "Mobile Banking/Alerts" tab to access your preferences center.


If I switch to another mobile phone carrier, can I still receive the same Alerts?

Yes, but you will need to re-register your mobile device for Personal Alerts within I-Bank Personal Online Banking. Once there, click the "Mobile Banking/Alerts" tab to access your preferences center.


If I want to opt out of receiving Alerts, what do I do?

Login to I-Bank Personal Online Banking and click the "Mobile Banking/Alerts" tab. Once there, you can disable Alerts via the "Phones" tab. Just select "Disable Alerts."


Can I set-up and manage Personal Alerts through Mobile Web Banking or Mobile App Banking?

To enroll and configure Personal Alerts, login to I-Bank Personal Online Banking and select the "Mobile Banking/Alerts" tab. Once your mobile phone number has been verified, you will be able to manage your Personal Alerts through Personal Mobile Web Banking or Personal Mobile App Banking.


Which mobile service providers support Personal Alerts?

Personal Alerts work on all major mobile providers in the U.S. The list includes, but is not restricted to:

Alltel, Aliant, Centennial Cellular Corporation, Cincinnati Bell, AT&T/Cingular Wireless , Dobson Cellular Systems (AT&T Wireless), CellSouth, MTS Mobility, Nextel/Boost USA, nTelos (Virginia PCS), Rural Cellular Corporation, SunCom, Telebec, Sprint, T-Mobile (VoiceStream), US Cellular Corp, Verizon Wireless, and Virgin Mobile USA.

If your mobile provider is not included in the list above, your mobile provider may not support text messages from First Interstate Bank. Please note: smaller carriers may use the networks of larger carriers that are certified. If you have questions regarding the network your carrier uses, please contact a customer support representative for your mobile service provider.


What happens if I change my mobile phone number or my wireless carrier?

If you change your mobile phone number or your wireless carrier and would like to continue using First Interstate Bank's Personal Alerts, you must register your new mobile device within your Personal Mobile Banking preferences center. Log in to I-Bank Personal Online Banking. Click the "Mobile Banking/Alerts" tab, then the "Phone" tab. Add and verify your new mobile device as well as delete your old mobile device.


How do I make changes to my Personal Alerts configurations?

Once you have enrolled in First Interstate Bank's Personal Alerts, you can make changes to your settings any time. To do so, log in to I-Bank Personal Online Banking, select the "Mobile Banking/Alerts" tab and select the "Alerts" tab. From there, you have the ability to configure your Personal Alerts.


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