Filter by Service: Online Banking (Business)

Who should I call for ACH assistance?

Either your local branch or our customer service line toll free at 1-888-833-3450.

How do I submit a wire?

Wires can be submitted through Business Online Banking using a wire template under the Funds Management Tab. Not all Business Online Banking customers are set up to send wires. If you do not see this option, but would like to have it –...

I uploaded my ACH File and received an error message, "Return/Carriage Line Feed Error."

If you receive this message, please call Customer Service at 1-888-833-3450 M-F, 7:30am-5pm MST for assistance.

I received an email notification from your ACH Department stating that my ACH was returned. What does the Return or Correction code mean?

ACH transactions can be returned to the Originator for many reasons. Non-sufficient funds, Closed account etc. Sometimes an ACH transaction is sent with incorrect information, but the receiving bank is still able to determine which account to...

Can I send a foreign wire via business online banking?

Foreign wires can be sent via business online banking as long as the funds are sent in U.S. dollars. Service fees apply.

I would like to build an ACH file.

Where is Premier ACH located? Once you log into Business Online Banking, you can find Premier ACH under the Funds Management tab.

I'm building an ACH file in Premier ACH, but I'm not sure which transaction codes to choose. What do they mean?

Every ACH transaction must have a transaction code associated with it. Transaction codes help a receiving bank determine how (credit or debit) and to what type of account (checking or savings) to post an ACH transaction. Choosing an incorrect...

I accidentally sent the wrong ACH file. What should I do?

If you think that you have sent the wrong file or one with incorrect information, please call the ACH Department at 1-888-833-3450 as soon as possible. The ACH Department will assist you in correcting the problem.

I would like to place a stop payment using Business Online Banking?

Stops on paper items can be placed using Business Online Banking. Click on the account that the stop is to be placed on. A “Stop Payment” tab will appear. Choose “New” and enter the following information. Item...

I can see my current and previous statement on Business Online Banking. Is there a way to view older statements?

Statements older than Current or Previous can be viewed in a PDF format by choosing an account from the Accounts tab. Once an account is selected, a Documents tab will appear. Click on Documents Available from the Documents drop down....

Is Mobile Banking available for Business Online Banking Customers?

Yes, Mobile Banking is available for Business Online Banking Customers.

How can I add or change users on Business Online Banking?

There are two ways to make changes on Business Online Banking. One is by contacting your Cash Management Representative and requesting a change be made. You may also make changes to your existing Business Online Banking by taking advantage of the...

What are the cutoff times for Business Online Banking wires, ACH transactions and Internal transfers?

Wires for today’s business: 2:30 p.m. ACH transactions for today’s business: 5:00 p.m. Internal transfers for today’s business: 6:00 p.m.

When logging into Business Online Banking, I received an error message, "Login Information is Missing or Invalid."

The most common reason for this message is because a user is attempting to log into the consumer product – Online Banking, instead of using the Business Online Banking login. The Business Online Banking login can be found in the “OR...

How do I export my statement information into Excel?

Once an account has been selected, choose the Menu option from the Transactions drop down box. Enter the information you would like to download into the Transaction Search box. The Export format for Excel is “Comma Separated File (.CSV)....

Can I sort my accounts or statement information on Business Online Banking?

Account lists or Statement information can easily be sorted by clicking on the header description. For example, if you are viewing a statement, date information can be sorted in ascending or descending order by clicking on “Date” in...

Can I see a copy of a check on Business Online Banking?

There are two ways to view cleared checks on Business Online Banking. Go to the Transactions tab and choose one of the available statement periods. Click on the underlined check number that you would like to view – a copy of the check will...