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Frequently Asked Questions

Filter by Service: Gift Travel Card (Personal)


Where can I use my gift/travel card?

Your card may be used anywhere debit cards are accepted. The logo on your card indicates where the card is accepted and will typically be displayed on the merchant’s storefront or at checkout. You can use your card at a merchant or store by...

Why was my gift/travel card is declined at the point-of-sale?

The following possible reasons may have caused your transaction to be declined: The merchant selected "debit" instead of "credit" to run the transaction. The merchant selected "gift" instead of "credit"...

How do I get a list of my transactions or balances related to my gift/travel card?

You may obtain your current balance or a list of all your transactions through www.GoCardServices.com or by calling customer service at the phone number provided on the back of your card. In order to receive your transaction history online,...

Can I use my gift/travel card in a foreign country?

Travel cards will be accepted worldwide, excluding current Office of Foreign Assets Control (OFAC) sanctioned countries. The official list of OFAC-sanctioned countries can be found on this Prohibited Countries List. Foreign transaction fees...

Can I still make a purchase if I don't have enough funds on my gift/travel card?

Since this is a prepaid card, you may only use the amount of funds you have available on your card. If you create a negative balance on your card, you are responsible for the negative balance. You may also be charged a fee for the overdraft. Some...

What is a split tender transaction, and how does it work?

Split tender is a multi-method payment for one single transaction.  Suppose you wish to use your gift/travel card to purchase an item for more than the available funds. Depending on the Merchant's policy, you may be able to split the...

How does registering my gift/travel card online benefit me?

You may register online at www.GoCardServices.com by creating a profile, adding your card to your profile and then editing the registered user name. Registering your card will provide the additional security required to allow you...

What if my gift/travel card is lost or stolen?

If your card has been lost or stolen, call 866-496-6183. A live agent is available 24 hours daily and will walk you through obtaining a replacement card. There will be a $5.00 fee assessed to your card balance to replace your card, and it may...

What can I do if there is fraud on gift/travel my card?

If you notice transactions on your gift/travel card that you have not made, call 866-496-6183. A live agent is available 24 hours daily and will follow a standard dispute process to investigate fraudulent transactions.