Filter by Service: Gift Travel Card (Personal)


Where can I use my gift/travel card?

Your card may be used anywhere debit cards are accepted. The brand marks on your card indicate where the card is accepted and typically will be displayed on the merchant’s store front. Your card can also be used for online and telephone...

What happens if my gift/travel card is declined at the point-of-sale?

A couple different scenarios may have caused your transaction to be declined. The merchant selected 'debit' instead of 'credit' to run the transaction. The merchant selected 'gift' instead of 'credit' to run the transaction. The merchant...

What is a split tender transaction and how does it work?

If you wish to use your card to purchase an item for more than the available funds, depending on the Merchant's policy, you may be able to use your card toward a portion of the final purchase price, and then use another form of payment to pay the...

Can I still make a purchase if I don't have enough funds on my gift/travel card?

Since this is a prepaid card, you may only use the amount of funds you have available on your card. If you create a negative balance on your card, you are responsible for the negative balance. You may also be charged a fee for the overdraft. Some...

Can I use my gift/travel card in a foreign country?

Yes, your card will be accepted worldwide excluding current OFAC sanctioned countries. Current countries that are sanctioned are: Belarus, Burma, Congo, Cote D’Ivoire, Cuba, Iran, Iraq, Liberia, North Korea, Sudan, Syria, Western Balkans,...

How do I get a list of my transactions or balances related to my gift/travel card?

You may obtain your current balance or a list of all your transactions through www.myprepaidbalance.com or by calling customer service at the phone number provided on the back of your card. In order to receive your transaction history online, you...

How does registering my gift/travel card online benefit me?

You may register online at www.myprepaidbalance.com by creating a profile, adding your card to your profile and then editing the registered user name. Registering your card will provide the additional security required to allow you to check your...

What if my gift/travel card is lost or stolen?

If your card has been lost or stolen, contact customer service by calling the phone number provided on the back of your card. We recommend that you keep the phone number in a safe place for future reference. You will be able to speak to a live...

What can I do if there is fraud on gift/travel my card?

If you notice transactions on your account that you have not made, contact customer service immediately by calling the phone number provided on the back of your card. They will follow normal dispute processes to investigate the fraudulent...