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Filter by Service: Gift Travel Card (Personal)


Where can I use my card?

Your card may be used anywhere debit cards are accepted. The brand marks on your card indicate where the card is accepted and typically will be displayed on the merchant’s store front. Your card can also be used for online and telephone...

How do I use my card?

At point-of-sale, use your Gift Card as a signature based transaction. Please select the “credit” option. If you select “debit”, the terminal will prompt you for a PIN which is not available with the gift card.

How can I add funds to my card?

Gift Cards are disposable one time use cards. Therefore additional funds cannot be added to the card.

What happens if my card is declined at the point-of-sale?

A couple different scenarios may have caused your transaction to be declined. The merchant selected 'debit' instead of 'credit' to run the transaction. The merchant selected 'gift' instead of 'credit' to...

What is a split tender transaction and how does it work?

If you wish to use your Gift Card to purchase an item for more than the available funds, depending on the Merchant's policy, you may be able to use your Gift Card toward a portion of the final purchase price, and then use another form of...

Can I still make a purchase if I don't have enough funds on my card?

Since this is a prepaid card, you may only use the amount of funds you have available on your card. If you create a negative balance on your card, you are responsible for the negative balance. You may also be charged a fee for the overdraft. Some...

Can I use my card at restaurants?

Yes, you may use your Gift Card at a restaurant the same as you do at any other merchant. However, it is common for service-oriented merchants to automatically factor in an additional percentage (often times, up to 20% over the purchase price) to...

How do I use my card at hotels and car rental agencies?

Like restaurants and other service-oriented merchants, companies associated with travel services may automatically factor in an additional percentage to cover incidental charges that you might incur. Each entity varies in the amount they are able...

Can I use my card at the 'pay at the pump' gas stations?

Your card can be used at automatic fuel dispensers. However, an authorization of $75 for MasterCard and $100 for Discover may be posted to your account. This authorization may not be removed from your account for several days. To prevent a...

Can I use my card in a foreign country?

Yes, your card will be accepted worldwide excluding current OFAC sanctioned countries. Current countries that are sanctioned are: Belarus, Burma, Congo, Cote D’Ivoire, Cuba, Iran, Iraq, Liberia, North Korea, Sudan, Syria, Western Balkans,...

How do I get a list of my balance or transactions?

You may obtain your current balance or a list of all your transactions through www.myprepaidbalance.com or by calling customer service at the phone number provided on the back of your card. In order to receive your transaction history online, you...

How do I register my personal information online and what's the benefit of doing so?

You may register online at www.myprepaidbalance.com by creating a profile, adding your Gift Card to your profile and then editing the registered user name. Registering your card will provide the additional security required to allow you to check...

What if my card is lost or stolen?

If your card has been lost or stolen, contact customer service by calling the phone number provided on the back of your card. We recommend that you keep the phone number in a safe place for future reference. You will be able to speak to a live...

What can I do if there is fraud on my card?

If you notice transactions on your account that you have not made, contact customer service immediately by calling the phone number provided on the back of your card. They will follow normal dispute processes to investigate the fraudulent...

Are there any fees associated with my card?

A monthly maintenance fee of $2.95 will be assessed after a Gift Card has remained unused for 12 consecutive months. Please reference your Terms and Conditions for the associated fees.

What is the minimum age to purchase a Gift Card?

There is no minimum age to purchase a Gift Card.