Providing the best service possible is important to us. While our branch lobbies are temporarily closed to ensure the health and safety of our clients and employees, we are here to support your financial needs in a variety of ways.
Here are the easiest—and safest—ways to bank with First Interstate during COVID-19.
Our drive-ups are open.
Did you know you can conduct most of your banking from the drive-up lane? It’s true! Here are just a few of the transactions that can easily be done in the drive-up:
- Make a deposit, withdrawal, or transfer money among accounts
- Order checks and a new or replacement debit card
- Open a new checking or savings account (existing clients), close an account, or activate a dormant account
- Combine account statements, change your statement cycle, or change the signers or address on an account
- Cash a check or savings bond, cash out a Certificate of Deposit (CD), get a cash advance, or stop payments
- Apply for a credit card, make a credit card payment, and increase or decrease credit card limits
- Purchase a gift or travel card, and set up travel notifications on a credit card
- Make a loan or mortgage payment, and get an advance on your loan
- Purchase an official check or cashier’s check
- Buy or sell foreign currency
- Make an IRA contribution or receive a distribution
- Notary, Power of attorney acceptance
Please keep in mind wait times may be higher than normal in the drive-up during this time. If your schedule allows, consider avoiding high-traffic times such as early in the morning, at lunch time, and after regular work hours. To speed up time in the drive-up lane, be sure to have your identification and transaction information ready.
The lobbies at our locations without drive-up lanes remain open to assist you, though we are limiting the number of clients in the branch at a time. For locations and drive-up hours, visit firstinterstatebank.com/locations.
Visit one of our convenient ATMs.
In addition to our convenient ATM locations, First Interstate is part of the MoneyPass® ATM network, which means you have surcharge-free access to cash at over 32,000 ATMs throughout the country. ATM locations and drive-up hours are available at firstinterstate.com/locations.
Call us—day or night.
Many transactions can be done over the phone. Call our Client Contact Center at 855-342-3400 for assistance. Representatives are available Monday-Friday, 7:30 a.m. to 7 p.m. MT (6:30 a.m. to 6 p.m. PT) and Saturday, 10 a.m. to 2 p.m. MT (9 a.m. to 1 p.m. PT).
You may also call our automated telephone banking system 24/7 to get balance information on your checking, savings, CD, or loan account; verify transactions on your account; make account transfers; and have account statements faxed to you. Simply call 888-752-3341 and follow the instructions given to you over the telephone. You will be offered a series of menu selections from which to choose.
Be sure to have your First Interstate account number(s) handy when you call. You will also need to know your Personal Identification Number (PIN). The first time you call, your PIN will be the last four digits of the Social Security Number or Tax ID of the primary account holder. You will have the option to create a new four-digit PIN that only you know.
Bank online—anytime, anywhere.
Online Banking allows you to securely manage your accounts—including shared access accounts, your First Interstate Bank personal credit card or mortgage, and outside accounts—in one convenient place. From any computer, you can:
- View account balance and transaction information, order checks, transfer funds from First Interstate accounts to other accounts, and stop payments.
- Set up alerts to be notified of account activity, unusual activity, balance fluctuations, transfers, and more.
- Pay bills online, set reminders so you never miss another due date, schedule payments in advance, and set up alerts to confirm when a payment is sent and received.
- Enroll in online statements, view your account statement archive, and set up notifications to alert you when your online statement is available.
- Opt in for Debit Card Courtesy Overdraft and avoid having your card getting declined.
- Submit a debit card dispute and our team will help you investigate the charge.
- Pay other people with Popmoney.
Online Banking also includes a free money management tool and allows you to import or export information to financial software. Learn more about Online Banking.
Deposit a check from your phone.
You can also deposit checks using our Mobile Banking app. Simply endorse the check and take a photo of it with your phone or mobile device. Learn more about the mobile deposit feature.
Mobile Banking includes many of the features available in Online Banking, such as bill pay, transfers, Popmoney, and 18 months of transaction history. It is available for download on the App Store, Google Play, and Amazon.
Open an account or apply for a credit card online.
Do you need to open a new account or apply for a credit card, but don’t want to visit the branch? Clients may open a personal checking or savings account, Certificate of Deposit (CD), or apply for a personal Mastercard® online.
Please note, you must be at least 18 years of age and must be a resident of Idaho, Montana, Oregon, South Dakota, Washington, or Wyoming.
Meet with us virtually.
Many of our bankers are able to set up video conferencing calls to meet with clients. Call your local banker or branch to arrange a meeting. Make sure you have access to a computer with a video camera, microphone, and reliable speakers or headphones before choosing this option. We’ll provide instructions on how to connect.
Some things are just better in person. We get it.
While we are practicing social distancing, our bankers may meet individually with clients as needed. Call your local branch if you’d like to speak with a banker.
Please wait to come see us if you have:
- Have experienced symptoms of illness in the past 48 hours
- Have been in close physical contact within the past 14 days with a person who has COVID-19 or has symptoms consistent with COVID-19
- Are isolating or quarantining because you may have been exposed to a person with COVID-19 or are worried that you may be sick with COVID-19
- Are waiting on the results of a COVID-19 test