At First Interstate Bank, we believe our job is to help you sleep at night by being there when you need us most and delivering the best experience possible—every time.
To help us achieve this, we need your input. Together with our third-party partner, Customer Service Profiles (CSP), we’ve developed client panels to provide us with valuable feedback. Panel participants are asked to evaluate their experiences candidly and anonymously, express concerns and/or compliments about those experiences, and assess their overall relationship with First Interstate.
On an ongoing basis, random groups of clients are invited to serve on a client panel in their area. Invitations will be sent via mail and email by CSP. Emails will be sent from the following email addresses: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org, or email@example.com. The invitation asks you not to contact your local branch, as we strive to keep panelists anonymous.
We also survey clients annually to gather feedback and determine your overall satisfaction with First Interstate. This year we are launching two surveys—one specific to COVID-19 (which launched October 16) and another more general survey, which will launch on November 6. These surveys will also be sent via email from CSP.
If you are invited to participate on a client panel or complete a survey, we encourage you to do so! Your feedback is invaluable as we strive to provide you the best banking experience possible.