Credit Card Fraud Alerts Now Available Via Text & Email

July 6th, 2016

Receive Credit Card Fraud Alerts Via Text and Email

All First Interstate Bank credit cardholders are now able to receive fraud alerts via text message and email. Cardholders are automatically enrolled in this service. To ensure timely delivery of text and/or email fraud alerts regarding your First Interstate Bank credit card, be sure we have your current mobile phone number and email address on file. Please contact your local banker or call our Payment Services Division at 1-888-833-3454 to update your information. For additional information on this new fraud alert offering, please read the FAQs below.

Frequently Asked Questions

Q: Are credit cardholders automatically enrolled to receive fraud alerts via text message and email?

A: Yes, all First Interstate Bank credit cardholders—both personal and business—are automatically enrolled to receive fraud alerts via text message and email.

Q: Is this fraud alert service available 24 hours a day, or will I only receive alerts during a certain time of day?

A: Yes, we monitor for fraud on your First Interstate Bank credit card 24 hours a day, 7 days a week. If fraud is detected on your card, you will first receive a text message notification. Texts are sent from 7:00 a.m. to 10:00 p.m. in the cardholder's time zone.

If we do not have your mobile phone on file, or if you do not respond to the text alert within 30 minutes, you will receive a phone call from our Customer Support Center. Calls are made from 8:00 a.m. to 9:00 p.m. in the cardholder's time zone.

If you do not respond to the text or phone call, you will receive an email; emails are sent 24/7.

Q: From what number will text message fraud alerts be sent?

A: Text message fraud alerts relating to your First Interstate Bank credit card will come from 328-74.

Q: I don't have text messaging services. Can I still receive my fraud alerts via text?

A: Text messaging is required for this service. If you don't have text messaging capabilities, you will receive fraud alerts by phone call or email.

Q: Are there costs to receive my fraud alerts via text message?

A: Customers in the United States who have service through AT&T, Verizon, Sprint, and T-Mobile will not be charged message or data rates to receive text fraud alerts. We absorb that cost for you!

Q: I live in Canada. Can I receive text alerts?

A: Unfortunately, text messages to Canadian phone numbers will not work. However, you will still receive fraud alerts via phone and email.

Q: Are there costs for responding to a text alert?

A: The cost of responding to a fraud alert text message will be according to the text message rate detailed in your mobile plan.

Q: I would prefer not to receive text messages. Can I opt out?

A: Yes, cardholders may opt out of receiving fraud alerts via text message. All you need to do is respond back to the SMS text alert with the word STOP.

Q: I plan to travel out of the country. Will I be able to receive fraud alerts when I'm overseas?

A: We are unable to send text or phone calls internationally, but we are able to send emails. To ensure you receive fraud alerts while you're traveling, please make sure your current email address is on file before you leave town.

Q: If I receive an alert, am I automatically blocked from making further purchases with that credit card?

A: For your protection, the majority of accounts with suspected fraud will be blocked; however, some lower risk items may not be declined.

Q: If I verify that the transaction in question is valid, will you automatically unblock my account?

A: Yes, once you verify the transaction, your account will be unblocked. Please keep in mind it could take 5 — 10 minutes for a block on your account to be removed.

Q: If a transaction is declined due to suspected fraud but I validate that I did attempt to make the purchase, can I try to complete the purchase again?

A: Once the alert is validated, you can attempt the transaction again, usually within 5 — 10 minutes of the initial text/call/email notification.

Q: What if my “yes” or “no” validation text response has a typo?

A: The system will accept many common typo variations of the “yes” or “no” text message response. If the system cannot understand what was typed, it will generate a message to call a representative for assistance.