February 13, 2014
At First Interstate Bank, we know how important it is to understand the needs of our customers as well as to measure the value of the services we provide. With this in mind, we will soon be undertaking a comprehensive survey of our customer base to get feedback on how we’re doing.
This survey is the first step of an ongoing effort to gather customers’ input about what we’re doing well and what we could be doing better. Via email, we’ll be asking a random sampling of customers to complete an online survey where they can candidly assess their relationship with First Interstate, evaluate our delivery of products and services, and express concerns or compliments. The results of this survey will give us the opportunity to better customize our service model to fit customer needs, improve our processes, resolve any issues, and deepen our relationship with you, our valued customers. Survey responses will not be shared with parties other than First Interstate Bank and those needed to conduct the survey. In addition, the survey will not ask for any sensitive personal information, such as account details or social security numbers.
While not every customer will be asked to complete this initial survey, every opinion—no matter what it may be—is important to us. Going forward, we anticipate touching base with customers through surveys on an annual basis. Your feedback is vitally important, so if you are selected to participate, please be sure to complete the survey.
If you have questions about the survey, please contact our Customer Support Center at 1-888-752-3332, Monday – Friday, 7:30am to 6pm MST.