First Interstate Bank

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Corporate Mobile Banking FAQs

Find support and answers to your most common questions.

We've compiled a list of the most common questions related to First Interstate Bank's Corporate Mobile Banking Services. Simply click on the individual question listed below to see a solution. If there is a specific question you have that is not listed, contact your local branch, toll free at 1-888-752-3332, or use our online contact form.

 

General Questions

What is Corporate Mobile Banking?

Corporate Mobile Banking is an internet based service that delivers the convenience of online banking to your mobile device. Corporate Mobile Banking allows you to perform banking related transactions from your phone.

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What services are available with Corporate Mobile Banking?

Corporate Mobile Banking allows the following types of services:

  • View account balances
  • View transaction history
  • View pending transactions
  • Make loan payments or advances
  • Review and approve transactions

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What type of accounts can I access with Corporate Mobile Banking?

Corporate Mobile Banking will provide access to the same accounts that are accessible through I-Corp including your checking, savings, CD's and loans.

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How much does it cost?

Corporate Mobile Banking is a free service. Regular account charges apply. Standard charges from your mobile device provider may apply for text messaging and web use. Please check with you mobile provider for details.

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Is Corporate Mobile Banking secure?

Yes. All messages exchanged between the mobile device and server are encrypted with 128 bit encryption. The message is then transferred over the mobile provider’s network. Multifactor Authentication is achieved by the use of three input fields, including: Access ID, One Time Password (OTP) and PIN. This is the same technological approach that makes Internet Banking secure.

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What is Multifactor Authentication (MFA) and what does it mean for Mobile Banking?

Multifactor Authentication ensures that even if someone learns the Access ID and Mobile PIN number of a customer, they will not be able to gain account access to Mobile Banking, as there is another authentication factor: A One Time Password: (OTP) sent during the customer’s last login. Without both levels of authentication, no access is possible.

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What Mobile Devices are compatible with Mobile Banking?

Mobile devices must have internet access and a browser that supports XHTML pages. Please contact your mobile service provider for specific questions relating to your mobile device.

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Does Corporate Mobile Banking require any software to be loaded to the mobile device?

No. Corporate Mobile Banking is a browser based application that does not require any software to be loaded to the individual device.

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What do I need to start using Corporate Mobile Banking?

You can start using Corporate Mobile Banking if you are:

  • Enrolled in I-Corp
  • Have at least one active business deposit or credit account
  • Have completed enrollment for Corporate Mobile Banking

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How do I enroll in Corporate Mobile Banking?

Corporate Mobile Banking enrollment is completed through I-Corp from your personal computer. Once you are logged-in to I-Corp, choose "Options" then "Mobile Banking Enrollment" and complete the enrollment form. You will need to provide your mobile phone number. You should also have your mobile device available during the enrollment process.

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How do I access Corporate Mobile Banking?

After enrollment a text message is delivered to the registered mobile device with a link to Corporate Mobile Banking. You can also access Corporate Mobile Banking from our mobile site http://firstinterstate.mobi.

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What do I use for my Access ID?

The Access ID used for Corporate Mobile Banking is the same as the Access ID used for I-Corp.

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What should I do if I do not receive a One Time Password (OTP) during the enrollment process?

You will need to start the enrollment process again. You should also have your mobile device available to ensure your correct mobile phone number has been entered during the enrollment process. You should also contact your mobile device provider to ensure your text messages are not being blocked.

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What should I do if I delete my One Time Password (OTP) from my mobile device?

If your One Time Password (OTP) text message has been deleted from your mobile device, simply access http://firstinterstate.mobi from your mobile device. From the logon page a new "One Time Password" can be requested to deliver a new text message to the device to login.

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What should I do if I forget my Corporate Mobile Banking PIN number?

You can reset your Corporate Mobile Banking PIN number through I-Corp from you personal computer. Once you are logged-in to I-Corp, choose “Options” then “Mobile Banking Enrollment”. Enter a new PIN number in the “Mobile Banking Enrollment” form.

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What should I do if I receive a new mobile device with the same mobile phone number?

You can simply access http://firstinterstate.mobi from you mobile device and request a new One Time Password (OTP). From the logon page a new "One Time Password" can be requested to deliver a new text message to the device to login.

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What should I do if I receive a new mobile device with a new mobile phone number?

You will need to re-enroll. Corporate Mobile Banking enrollment is completed through I-Corp from your personal computer. Once you are logged-in to I-Corp, choose "Options" then "Mobile Banking Enrollment" and complete the enrollment form. You will need to provide your mobile phone number. You should also have your mobile device available during the enrollment process.

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Who do I notify if I have lost my mobile device?

If your mobile device is lost or stolen, please immediately call out Internet Banking Support line 1-888-752-3332 M-F, 8am-5pm MST.

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What if I want to cancel my Corporate Mobile Banking Service?

If you would like to cancel your Corporate Mobile Banking service, contact our Internet Banking Support line 1-888-752-3332 M-F, 8am-5pm MST.

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Can I also receive Electronic Alerts on my mobile device?

Electronic Alerts are not yet available at this time.

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Is Bill Pay available through Corporate Mobile Banking?

Business Bill Pay not is currently available through Corporate Mobile Banking.

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