Mobile Banking is an Internet based service that delivers the convenience of online banking to your mobile device. Mobile Banking allows you to perform banking related transactions from your phone.

[+] Close

Mobile Banking allows the following types of services:

• View account balances
• View transaction history
• View pending transactions
• Transfer funds
• Make loan payments or advances

[+] Close

Mobile Banking will provide access to the same accounts that are accessible through I-Bank including your checking, savings, CDs and loans.

[+] Close

Mobile banking is a free service for our I-Bank customers. Regular account charges apply. Standard charges from your mobile device provider may apply for text messaging and web usage. Please check with your mobile provider for details.

[+] Close

Yes. All messages exchanged between the mobile device and server are encrypted with 128 bit encryption. The message is then transferred over the mobile provider’s network. Multifactor Authentication is achieved by the use of three input fields, including: Access ID, One Time Password (OTP) and PIN. This is the same technological approach that makes Internet Banking secure.

[+] Close

Multifactor Authentication ensures that even if someone learns the Access ID and Mobile PIN number of a customer, they will not be able to gain account access to Mobile Banking, as there is another authentication factor: A One Time Password (OTP) during the customer’s last login. Without both levels of authentication, no access is possible.

[+] Close

Mobile devices must have Internet access and a browser that supports XHTML pages. Please contact your mobile service provider for specific questions relating to your mobile device.

[+] Close

No. Mobile Banking is a browser based application that does not require any software to be loaded on the individual device.

[+] Close

You can start using Mobile Banking if you are:

• Enrolled in I-Bank
• Have at least one active personal or small business deposit or credit account
• Have completed enrollment for Mobile Banking

[+] Close

Mobile Banking enrollment is completed through I-Bank from your personal computer. Once you are logged-in to I-Bank, choose "Options" then "Mobile Banking Enrollment" and complete the enrollment form. You will need to provide your mobile phone number. You should also have your mobile device available during the enrollment process.

[+] Close

After enrollment, a text message is delivered to the registered device with a link to Mobile Banking.

[+] Close

The Access ID used for Mobile Banking is the same as the Access ID used for I-Bank.

[+] Close

Account nicknames can make it easier to recognize your accounts on your mobile device. If a nickname is not in use for your accounts, they will be listed using the last four-digits of your account numbers. Account nicknames can be added through I-Bank.

[+] Close

You will need to start the enrollment process again. You should also have your mobile device available to ensure the correct mobile phone number has been entered during the enrollment process.

[+] Close

Simply access the Mobile Banking log-on page and you can request a new One Time Password (OTP).

[+] Close

You can reset your Mobile Banking PIN number through I-Bank from your personal computer. Once you are logged-in to I-Bank, choose "Options" then "Mobile Banking Enrollment". Enter a new PIN number in the "Mobile Banking Enrollment" form.

[+] Close

You can access Mobile Banking from your new mobile device or personal computer and select the option to request a new One Time Password (OTP).

[+] Close

You will need to start the enrollment process again. You should also have your mobile device available to ensure the correct mobile phone number has been entered during the enrollment process.

[+] Close

If your mobile device is lost or stolen, please immediately call Internet Banking Help Line 1-888-752-3332 (M-F, 8am-5pm MST)

[+] Close

If you would like to cancel your Mobile Banking service, contact our Internet Banking Help Line 1-888-752-3332 (M-F 8am-5pm MST).

[+] Close

The option to add a payee option is not available through mobile banking. Login to your Internet Banking account to manage and add a new Bill Payment payees.

[+] Close

Electronic Alerts are not available at this time through Mobile Banking.

[+] Close

Yes, Mobile Banking is available for I-Corp Customers.

[+] Close

Verify with your mobile service provider that your text messages are not being blocked. If your text messages are not being blocked by your mobile service provider, attempt the enrollment process again. You should also have your mobile device available to ensure the correct mobile phone number has been entered during the enrollment process.

[+] Close