We've compiled a list of the most common questions related to First Interstate Bank's I-Payables Corporate Bill Pay service. Simply click on the individual issues listed below to see a solution. If there is a problem you are experiencing that isn't in this list, please call us toll-free at 1-888-833-3450 M-F, 8am-5pm MST or through our website via our online contact form.
I-Payables lets you quickly and conveniently pay anyone online that you pay today by check.
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There are two basic steps involved in using I-Payables to make online payments:
When you first begin using the service, set up your payee list by adding the payees to whom you want to make payments. Some payees can also send electronic bills (e-bills). You only need to add each payee once. When you make a payment, you specify the date that you want the payee to receive the payment. The earliest available payment date is four business days from today. I-Payables determines whether a payment is sent electronically or by check, based on whether the payee accepts electronic payments and other guidelines. If you are a Level 3 User, you can initiate a payment, which must then be approved by a user of higher authority before the payment can be scheduled and issued. After a payment is scheduled, it appears as Scheduled in Payment Activity. After the payment is processed, the status changes to Processed. The payee receives your payment on the payment date you specified and credits your account.
Note that there can be a delay between when the payee receives the payment and when the payee credits the payment to your account.
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I-Payables uses several methods to ensure that your information is secure.
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To sign up for I-Payables, you must first be enrolled in I-Corp, our Internet based cash management service. Within I-Corp, click the 'I-Payables Enrollment' button at the bottom of the screen, and submit a completed enrollment form.
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The Level 1 User is the only user who can cancel the service. On the Profile - Service Setup page, click Cancel Your Service at the bottom of the page. Before you cancel your service, keep in mind the following:
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It's important to keep your business information (which includes business contact information) up to date so that we can contact you if necessary. To make any changes, go to the Profile - Business Information page and click Change.
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Since authorized users can access I-Payables and contact customer service on your behalf, their information should be up to date. You can review authorized user information on the Profile - Authorized User Information page. To make any changes, go to the Profile - Authorized User Information page and click View/Change.
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I-Payables can assist you in using its features as follows:
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If you made a mistake when typing an account number, routing transit number, or account type, you should add the payment account again using the correct information. Then delete the account with the incorrect information.
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For tips and assistance with I-Payables, try our help! You can find help in the following places:
Tip: You can print a help page by using your browser's print feature.
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I-Payables uses several methods to ensure that your information is secure.
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For best performance, we recommend you use one of the following supported browsers:
While other browsers may work with I-Payables, these supported browsers provide the highest level of security, accuracy, and functionality.
We also recommend that you enable JavaScript in your browser. JavaScript is required for certain I-Payables features to function properly.
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Changing your browser to a currently supported version is easy. You can view the download links on I-Pay's system requirements page.
When the download is complete, follow the instructions to install the browser. After it is installed, you may want to select it as your default browser.
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The Terms and Conditions are a complete and exclusive statement of the agreement between you and First Interstate Bank regarding your I-Payables service. The Terms & Conditions document contains information about authorization, liability, and limitation issues when using I-Payables. In the event of a dispute regarding I-Payables, you agree to resolve the dispute by looking to the Terms & Conditions document.
The Terms and Conditions document provides details about the following items:
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