First Interstate Bank

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I-Payables Internet Bill Pay Solutions

Find support and answers to your most common questions.

We've compiled a list of the most common questions related to First Interstate Bank's I-Payables Corporate Bill Pay service. Simply click on the individual issues listed below to see a solution. If there is a problem you are experiencing that isn't in this list, please call us toll-free at 1-888-833-3450 M-F, 8am-5pm MST or through our website via our online contact form.

 

General Questions

What is I-Payables?

I-Payables lets you quickly and conveniently pay anyone online that you pay today by check.

  • Pay any person or company in the United States, from your leasing company to your office suppliers.
  • Schedule repeating payments, such as lease payments.
  • Schedule single payments up to one year in advance. The only payments you cannot make through your bill payment service are court-ordered payments and state and federal tax payments.

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How does I-Payables work?

There are two basic steps involved in using I-Payables to make online payments:

  1. Set up your payees.
  2. Schedule payments.

When you first begin using the service, set up your payee list by adding the payees to whom you want to make payments. Some payees can also send electronic bills (e-bills). You only need to add each payee once. When you make a payment, you specify the date that you want the payee to receive the payment. The earliest available payment date is four business days from today. I-Payables determines whether a payment is sent electronically or by check, based on whether the payee accepts electronic payments and other guidelines. If you are a Level 3 User, you can initiate a payment, which must then be approved by a user of higher authority before the payment can be scheduled and issued. After a payment is scheduled, it appears as Scheduled in Payment Activity. After the payment is processed, the status changes to Processed. The payee receives your payment on the payment date you specified and credits your account.

Note that there can be a delay between when the payee receives the payment and when the payee credits the payment to your account.

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How secure is the information I give to you?

I-Payables uses several methods to ensure that your information is secure.

  • Business User ID and Password: Your business user ID and password are unique identifiers that only you know. As long as you don't share your business user ID and password with anyone, no one can sign in to I-Payables as you.
  • SSL: I-Payables uses SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
  • Encryption: I-Payables uses 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
  • Automatic Sign Out: In addition, I-Payables automatically signs you out of a session if you are inactive for a predefined number of minutes (usually 10 minutes). It is best if you sign out immediately after you are finished.

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If I haven't signed up for I-Payables, how do I?

To sign up for I-Payables, you must first be enrolled in I-Corp, our Internet based cash management service. Within I-Corp, click the 'I-Payables Enrollment' button at the bottom of the screen, and submit a completed enrollment form.

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How do I cancel bill payment service?

The Level 1 User is the only user who can cancel the service. On the Profile - Service Setup page, click Cancel Your Service at the bottom of the page. Before you cancel your service, keep in mind the following:

  • Scheduled payments, including repeating payments, are not paid.
  • Processing payments are paid.
  • You no longer have access to your payment activity and you can no longer send payment inquiries. You should wait until all of your scheduled payments are processed before you cancel your service. If you let your scheduled payments process, then you won't have any outstanding payments that you can't view or inquire about after you cancel your service.
  • Your payees are notified to stop sending e-bills. However, it can sometimes take a few days for the payee to process the request. Therefore, until you begin receiving paper bills again you should contact the payee directly about your payment amount and payment due date. Because you can't send your payment using I-Payables after you cancel your service, you should make your payment to the payee by some other means, such as a check.
  • If you decide to use I-Payables again, you will have to re-enroll and set up your payee list.

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How do I change business information?

It's important to keep your business information (which includes business contact information) up to date so that we can contact you if necessary. To make any changes, go to the Profile - Business Information page and click Change.

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How do I change authorized user information?

Since authorized users can access I-Payables and contact customer service on your behalf, their information should be up to date. You can review authorized user information on the Profile - Authorized User Information page. To make any changes, go to the Profile - Authorized User Information page and click View/Change.

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What if I have a question about one of the features?

I-Payables can assist you in using its features as follows:

  • This product contains help that is available on each page. Click Help Me With This Page to open Help for a specific topic. Also, you can click the Help button to open the Help Me Topics page.
  • If you have general questions, read through the list of frequently asked questions (FAQs).

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What if I made a mistake when I entered my payment account information?

If you made a mistake when typing an account number, routing transit number, or account type, you should add the payment account again using the correct information. Then delete the account with the incorrect information.

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Using I-Payables Help

For tips and assistance with I-Payables, try our help! You can find help in the following places:

  • Click to open help specific to the page or section you are currently viewing.
  • Click Help to open the Help Contents page, which lists the topics available in help.
  • Click the Contents button at the top of most help topics to open the Help Contents page.

Tip: You can print a help page by using your browser's print feature.

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How secure is my bill payment information?

I-Payables uses several methods to ensure that your information is secure.

  • User Name and Password—User IDs and passwords are unique identifiers within your business. As long as you don't share user IDs and passwords with anyone outside your business, only authorized users can sign in to your I-Payables account.
  • SSL—I-Payables uses SSL (secure sockets layer) which ensures that your connection and information are secure from outside inspection.
  • Encryption—I-Payables uses 128-bit encryption to make your information unreadable as it passes over the Internet.
  • Automatic Sign Out—I-Payables automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in I-Payables.

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Which browsers should I use to access I-Payables?

For best performance, we recommend you use one of the following supported browsers:

  • Microsoft Internet Explorer 6.0 (Windows XP)
  • Microsoft Internet Explorer 7.0 (Windows XP)
  • Firefox 2 (Windows XP)

While other browsers may work with I-Payables, these supported browsers provide the highest level of security, accuracy, and functionality.

We also recommend that you enable JavaScript in your browser. JavaScript is required for certain I-Payables features to function properly.

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How do I change my browser?

Changing your browser to a currently supported version is easy. You can view the download links on I-Pay's system requirements page.

When the download is complete, follow the instructions to install the browser. After it is installed, you may want to select it as your default browser.

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What are Terms and Conditions?

The Terms and Conditions are a complete and exclusive statement of the agreement between you and First Interstate Bank regarding your I-Payables service. The Terms & Conditions document contains information about authorization, liability, and limitation issues when using I-Payables. In the event of a dispute regarding I-Payables, you agree to resolve the dispute by looking to the Terms & Conditions document.

The Terms and Conditions document provides details about the following items:

  • Payments that are prohibited.
  • Password and security information.
  • Your liability if unauthorized transfers occur.
  • Errors or questions about your transactions.
  • Situations in which your account information can be disclosed to third parties.
  • Charges assessed based on services provided.
  • Service transactions that are returned.
  • Notification requirements for termination or discontinuation of the service.
  • Types of payments and limitations on billers.

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