First Interstate Bank

View Your Accounts

Switch Your Accounts


Direct Connect Common Solutions

Find support and answers to your most common questions.

We've compiled a list of the most common questions related to First Interstate Bank's Direct Connect Service. Simply click on the individual issues listed below to see a solution. If there is a problem you are experiencing that isn't in this list, please contact phone support or use our online contact form.

General Questions

What is Direct Connect?

Direct Connect is the new industry standard for electronic transfer of financial data between financial institutions (FIs), businesses, and consumers via the Internet. Direct Connect streamlines how financial information is delivered from a financial institution directly to the customer at their computer.

[+] Close

What versions of Microsoft Money, Quicken or QuickBooks are supported by Direct Connect?

For the latest system requirements for Direct Connect view our online system requirements.

[+] Close

Can I access my financial data directly using Microsoft Money, Quicken or QuickBooks? Can I automatically do reconciliation with MICROSOFT Money, Quicken or QuickBooks?

Yes. Using Direct Connect, First Interstate Bank online customers can use MICROSOFT Money, Quicken or QuickBooks to connect directly to I-Bank and access their account information.

[+] Close

Is Direct Connect secure?

Direct Connect is fully secured with support for 128-bit encryption.

[+] Close

What benefits does Direct Connect provide to the customers?

  • Account information download.
  • Transaction balances download.
  • Bank mail.
  • Transfer funds between your accounts at First Interstate Bank
  • Pay bills online.*

* There is a fee to use the online bill pay function from Quicken/QuickBooks. The fee does not come from First Interstate Bank, as the Bill Payment option is not a First Interstate Bank product.

[+] Close

Will I incur any fees?

No, First Interstate Bank does not charge any fees; however, if you use the service of other banks or brokerage firms, you could be subject to charges from them for these services.

[+] Close

Can I transfer funds between my First Interstate Bank accounts using Microsoft Money, Quicken, or QuickBooks and Direct Connect?

Yes, you can transfer funds to and from your First Interstate Bank accounts.

[+] Close

Is there any charge for transferring funds between my First Interstate Bank accounts?

No. There will be no charge for transferring funds between your First Interstate Bank accounts.

[+] Close

Which accounts can I transfer funds between?

You can transfer funds between Checking, Savings, and Money Market accounts using Microsoft Money, Quicken or QuickBooks.

[+] Close

Why can’t I make transfers to/from my Line of Credit account?

It is possible to make transfers to/from a Line of Credit account through First Interstate Bank I-Bank Internet Banking. However, funds transferred through Money/Quicken/QuickBooks can only be transferred between Checking, Savings, and Money Market accounts.

[+] Close

When will a transfer take place?

The transfer will occur at the end of the business and will appear on the next business day in Money/Quicken/QuickBooks.

[+] Close

Can I schedule future transfers using Microsoft Money, Quicken, or QuickBooks?

You can only schedule transfers for future date using Microsoft Money. Quicken and QuickBooks do not support the creation of future transfers, however they will download scheduled transfers setup online.

[+] Close

If I choose to change or cancel a scheduled transfer, when is the latest I can do this?

You will not be able to change or cancel immediate transfers that have been processed in Money/Quicken/QuickBooks. However scheduled transfers can be canceled anytime before the scheduled date of the transfer using Microsoft Money. If you are a Quicken user you will need to cancel the transfer online, before the transfer date, before deleting it from the Quicken registry.

Note: In Microsoft Money 2007 if you change the value for a scheduled transfer Online you will have to manually change this value in Microsoft Money 2007 for that scheduled transfer.

[+] Close

 


Member FDIC | Equal Housing Lender | Equal Opportunity Employer(EOE)
copyright ® 2007 crytech - www.crytech.com