We've compiled a list of the most common questions related to First Interstate Bank's Direct Connect Service. Simply click on the individual issues listed below to see a solution. If there is a problem you are experiencing that isn't in this list, please contact phone support or use our online contact form.
Direct Connect is the new industry standard for electronic transfer of financial data between financial institutions (FIs), businesses, and consumers via the Internet. Direct Connect streamlines how financial information is delivered from a financial institution directly to the customer at their computer.
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For the latest system requirements for Direct Connect view our online system requirements.
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Yes. Using Direct Connect, First Interstate Bank online customers can use MICROSOFT Money, Quicken or QuickBooks to connect directly to I-Bank and access their account information.
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Direct Connect is fully secured with support for 128-bit encryption.
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* There is a fee to use the online bill pay function from Quicken/QuickBooks. The fee does not come from First Interstate Bank, as the Bill Payment option is not a First Interstate Bank product.
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No, First Interstate Bank does not charge any fees; however, if you use the service of other banks or brokerage firms, you could be subject to charges from them for these services.
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Yes, you can transfer funds to and from your First Interstate Bank accounts.
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No. There will be no charge for transferring funds between your First Interstate Bank accounts.
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You can transfer funds between Checking, Savings, and Money Market accounts using Microsoft Money, Quicken or QuickBooks.
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It is possible to make transfers to/from a Line of Credit account through First Interstate Bank I-Bank Internet Banking. However, funds transferred through Money/Quicken/QuickBooks can only be transferred between Checking, Savings, and Money Market accounts.
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The transfer will occur at the end of the business and will appear on the next business day in Money/Quicken/QuickBooks.
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You can only schedule transfers for future date using Microsoft Money. Quicken and QuickBooks do not support the creation of future transfers, however they will download scheduled transfers setup online.
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You will not be able to change or cancel immediate transfers that have been processed in Money/Quicken/QuickBooks. However scheduled transfers can be canceled anytime before the scheduled date of the transfer using Microsoft Money. If you are a Quicken user you will need to cancel the transfer online, before the transfer date, before deleting it from the Quicken registry.
Note: In Microsoft Money 2007 if you change the value for a scheduled transfer Online you will have to manually change this value in Microsoft Money 2007 for that scheduled transfer.
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