• Card is not activated
• Card is bent
• Card strip is damaged
• Card is on CRIS report – Suspended
• Card is on CAMS Alert – Suspend or Hot carded
• Trying to pull from account not attached to card

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The transaction on your statement will have the last four digits of the debit card used for the purchase in the description.

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Visa will charge a 1% International Service Assessment for every purchase that is run outside of the United States. This fee is listed separately on your statement from the purchase it was applied to. Exceptions may include United States Military bases.

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On occasion, First Interstate Bank will close down certain foreign countries due to increased fraud on debit cards originating in those countries. Before leaving, you will want to contact First Interstate to check on what countries are closed down.

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An ATM card works in all ATM’s with the VISA – INTERLINK – PLUS logos and all merchants that offer PIN based transactions

A Debit card can be used the same as above and all signature based transactions

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Non FIB ATM fees are applied to all ATM Transactions performed at an ATM not owned by First Interstate Bank. The fee for using a non-FIB ATM is $1.00.

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Pin based transactions have access to $1,005 Signature based transactions have access to $2500

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You will want to contact your branch to speak with a personal banker about increasing limits on the debit card.

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The $1.00 charge is a “preauthorization” done by the company to verify that the card is a valid card number. This $1.00 will disappear and the actual amount will show usually within a few days.

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Any transaction that is in question, can be disputed. The dispute forms can be found on the internet site, or filled out at your local branch.

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Yes you can but they only come into play when you are doing transfers from one account to the other account

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Debit cards may be used to hold reservations, but the company you are reserving with may keep a larger hold on your checking account until your reservation is fulfilled. Since the debit card is directly tied to the funds in your checking, you may want to hold reservations with a credit card.

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You may stop in at a First Interstate location with your card and change the pin number to one of your choosing. If that is not possible, the pin number can be mailed to the address on your account. Due to security reasons, First Interstate Bank does not have access to your pin number.

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These 3 numbers are used by Visa to determine that the card is in your possession. If the numbers are no longer legible, a replacement card will need to be sent to you. First Interstate Bank does not have access to these security numbers.

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Please call your local branch or our toll free number at 888-833-3455 or 406-237-2845 and have your card Hot carded

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You need to contact your branch and have this card Hot carded or contact the toll free number on the back of your card or call the ATM department at 406-237-2845

Please call your local branch or our toll free number at 888-833-3455 or 406-237-2845 and have the Hot carded

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If your debit card is accepted when it is keyed in, but not when it is swiped, the problem is with the magnetic strip. There is damage to the strip that will not allow it to be read by a swipe. Please call your local branch or our toll free number at 888-833-3455 for a replacement card.

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Please insure that you are using an ATM machine with Visa and/or Interlink logos. If the problem still persists please contact the bank.

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You do not need to close your checking account if the transactions are from your debit card. You will, however, need to cancel your debit card. Please contact your branch for further information.

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The card must be activated prior to use. Please call the 800# that is on the sticker on the front of the debit card, if you have taken off the sticker or are having problems you can contact your branch or the ATM department at (406) 237-2845.

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