Call us immediately to report the card’s loss or theft. We will close the account and issue new cards. The Credit Card Division can be reached Monday through Friday, 8:00 am to 5:00 pm at 1-888-791-4071. After hours, call 1-800-456-6870.

› Report a Lost / Stolen Card

[+] Close

If you know you are going to be traveling, it is recommended you contact First Interstate Bank Credit Card Division at 1-888-791-4071 and inform us of the dates and areas of travel and a phone number where you can be reached. If charges appear on your account that are inconsistent with your normal charging behavior, there may be times your card is temporarily disabled as a security procedure to protect against fraud. Before the card is disabled, a Credit Card Representative will try to contact you to validate the charges. In the event we are unable to contact you, the temporary block will be placed on your account. If this happens, contact First Interstate Bank Credit Card Division immediately at 1-888-791-4071 to reactivate the card.

[+] Close

You can make payments by mail, phone, online at ww.MyCardStatement.com, or by dropping them off at your local First Interstate Bank branch.

[+] Close

At www.MyCardStatement.com, statements can be accessed for the last 18 months. Please call 1-888-791-4071 option #3 if statements are needed prior to the last 18 months. If research is needed contact First Interstate Bank’s Credit Card Division; a $20 per hour fee will be applied.

[+] Close

Yes. There is no charge for using this service. To enroll or make a payment, log on to www.MyCardStatement.com. These features are also available: credit card account summary information, online credit card statement, download data into Quicken or Microsoft Money, transaction and spending reports, and e-mail notifications. For questions on www.MyCardStatement.com call 1-866-604-0380.

[+] Close

Yes. Call the Credit Card Department at 1-888-791-4071 option #3. We'll send you an ACH form and prepaid envelope to fill out and return.

› Find a location

[+] Close

Call the Credit Card Department at 1-888-791-4071 option #3. We'll send you an Overdraft Protection form and prepaid envelope to fill out and return.

› Find a location

[+] Close

It can take 3 to 5 days for a payment to post.

[+] Close

The activation process is a security measure; it lets us know you have safely received your card. When you call to activate a card, you will be required to verify your identity by answering a few questions. This helps to ensure someone else did not take possession of the card.

[+] Close

No. For security against fraud, credit cards cannot be activated until you receive the card.

[+] Close

A replacement card will automatically be sent to you a month before the expiration date. When you receive the new card, cut up the expired card and call 1-888-791-4071 or 1-800-456-6870 to activate your new card. Activation ensures First Interstate Bank that you have received your card safely. If it is near your expiration date and you have not received your card, call First Interstate Bank Credit Card Division at 1-888-791-4071 to have a replacement card issued. For example, if you card expiration date is 05/07; the card will be valid through the month of May.

[+] Close

Cash advances can be made in two ways. You can get cash at any ATM, 24 hours a day, 7 days a week. When using an ATM, a PIN is required. Cash advances can also be requested and processed at any financial institution. Please review your terms and disclosures regarding fee and rate information.

[+] Close

A PIN is automatically mailed to you when the account is opened, if you need a replacement PIN or can’t remember your current PIN call 1-888-791-4071 option #3. A Customer Service Representative will ask a few questions and process the request. PINs may be requested only by telephone, and must be mailed to the address listed on the account. Standard mailing time is approximately 7 to 10 days.

[+] Close

Call 1-866-297-3408. Please note, in order to change your PIN, you need to know your current PIN number.

[+] Close

No. Call the Credit Card Department at 1-888-791-4071 option #3. We'll send you an Balance Transfer form and prepaid envelope to fill out and return.

› Find a location

[+] Close

Including mailing time, the complete process takes 7-10 days. You will need to continue paying on the account until the transfer is complete, to keep it current.

[+] Close

Yes. A new Certificate of Deposit will need to be opened for the total requested credit line of the credit card. Limits are not to exceed $3,000.

[+] Close

Your banker must send a written request to one of the collectors of the Credit Card Division. After the request is approved by the collectors, the amount owed on the secured card account will be subtracted from the CD and the remainder will be reimbursed to you.

[+] Close

Please have the joint applicant fill out the joint applicant section of a consumer application. The applicant only needs to fill out their name, address and social security number in the applicant section. Both the intended joint applicant and the primary applicant of the card are to sign the application. Please note on the application that “Joint applicant is to be added to account ending in XXXX.” Send this application to the Credit Card Division for processing or drop it off at your local branch. The joint applicant will receive their card 7-10 business days after processing.

[+] Close

Please call the Credit Card Division at 1-888-791-4071 to receive a form. The authorized user will be issued a card in their name and receive it in 7-10 business days. Please note: The authorized user will not be responsible for payments on the account, nor will they have any authority to make changes on the account.

[+] Close

Send the Credit Card Division a copy of the marriage license or divorce decree along with a new signed application.

[+] Close

To have a user removed, contact the Credit Card Division. Unfortunately, a joint applicant cannot be removed from an account, the current account must be closed and a new one opened.

[+] Close

Only on consumer accounts. Business accounts must have a separate account number for each cardholder. To help alleviate multiple payments, the business can choose combined billing so one payment is made for all cardholders.

[+] Close

There is no limit to the number of Bonus Points you can earn.

[+] Close

Bonus Points never expire, as long as the account is open.

[+] Close

You can see a complete catalog of travel and merchandise rewards at www.ScoreCardRewards.com. Rewards may be redeemed online or by telephone request at 1-800-842-3006.

[+] Close

Please call First Interstate Bank Credit Card Division at 1-888-791-4071 option #3.

[+] Close

Yes. We will automatically transfer Bonus Points and any balances to the new card account. Please keep in mind; you will not be able to access your account online for a few days, while this process is being completed.

[+] Close

No airline restrictions exist.

[+] Close

There are no blackout dates. With a First Interstate Bank ScoreCard, you can fly any day of the year.

[+] Close

Depending on the amount of points used and the ticket option they choose, no restrictions with at least 30 days advance notice.

[+] Close